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The Information Desk Manager is responsible for managing library circulation functions and all front-line patron assistance to university and community patrons at Plymouth State University's Lamson Library. Reporting to the Reference and Instruction Librarian, the Information Desk Manager works with a highly collaborative team of library staff and faculty to ensure excellent library patron service. The Information Desk Manager supervises a team of student workers that is the friendly, welcoming face of Lamson Library, providing patron services at the library's Information Desk that includes opening and closing the building, checking out/in library materials and equipment loans, and providing technical support for library patrons.

This is a 12-month, full time, fully-benefited staff position. Working hours will vary and may include evenings, weekends, and during campus curtailment.

Duties and Responsibilities

Circulation Services Management (40%)

• Manage the Information Desk and library circulation functions, procedures, and systems.

• Supervise, recruit, hire, and train Information Desk student workers, ensuring approachable professionalism of the team and mentoring them in a problem-solving approach to customer service.

• Develop and maintain an adaptable Information Desk schedule for 100% coverage of Lamson's open hours, coordinating coverage for gaps in the schedule and absences and providing students workers with guidance over the phone or Microsoft Teams during nights and weekends.

• Coordinate building operations, maintaining standard procedures for opening and closing the building.

• Submit, track, and follow-up on building work orders, and serve as contact person for equipment and building maintenance.

Patron Support Services (20%)

• Provide reception, service, and support to students, staff, faculty, and public patrons of Lamson Library.

• Oversee library patron account services, developing processes to enhance patron services experience.

• Ensure daily patron record updates in OCLC WMS, manage manual patron record creation/updates, and process public patron borrowing card applications.

• Process overdue and lost items, managing patron fines and billing in collaboration with Student Financial Services.

• Acts as liaison to Pease Public Library and local schools to facilitate cross-library student borrowing.

Technical Support (15%)

• Maintain OCLC WMS circulation and reserves software modules and databases.

• Provide technical support for Lamson Library, acting as library liaison to ET&S to assist with maintaining library computers, printers, and classroom equipment.

• Troubleshoot computer hardware and software problems and printer issues for library patrons.

Course Reserves Management (15%)

• Manage access, discovery, and organization of physical and digital Course Reserves materials, working with faculty members to obtain materials and collaborating with librarians and Resource Acquisition & Discovery (RAD) staff to process changes each semester.

• Manage bulk item records updates in the catalog each semester to represent current courses and item loan periods.

Other Duties (10%)

• Serve as point person during curtailed operations, responsible for working and/or opening Lamson Library according to policy.

• Participate in library initiatives, projects, and other duties as assigned to support the central role of Lamson Library in the academic mission of the university.

Requirements

Minimum Acceptable Education & Experience:

• Bachelor's or Associate degree, or two years of comparable library and/or higher education experience.

Knowledge, Skills & Abilities:

• Demonstrated commitment to excellent customer service.

• Strong collaborative, interpersonal, and written communication skills.

• Supervisory ability and a willingness to develop this skill set.

Preferred Qualifications:

• Experience working in a library and/or in a higher education environment.

• Experience supervising student employees.

• Ability to problem-solve issues with technology.

• Knowledge and skills related to working within the Microsoft Office tools and other basic office technologies.

• Experience with library applications such as OCLC WMS and SpringShare LibApps.

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application (maximum of 5 documents):

• Resume/CV

• Cover Letter

• Contact Information for 3 Professional References

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

Plymouth State University offers high-quality baccalaureate, graduate, and doctoral degree programs. Through research and innovative community partnerships, the University contributes to the economic, social, cultural, and environmental development of the North Country and Lakes Region of New Hampshire and beyond.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

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