Manhattan, NY · On-site
$58.25 - $79.75/hr
Support application deployments, change requests, weekend releases, and post-release validations ... Experience with ITSM tools such as ServiceNow, Jira, or similar platforms. Ability to analyze ...
Manhattan, NY · On-site
$58.25 - $79.75/hr
Support application deployments, change requests, weekend releases, and post-release validations ... Experience with ITSM tools such as ServiceNow, Jira, or similar platforms. Ability to analyze ...
Jersey City, NJ · On-site
... ITSM to manage all incidents and requests to ensure that work is completed to the customers ... weekend on-call rotation on an as needed basis Qualifications:Education Level: B.S. or A.D. in ...
Jersey City, NJ · On-site
... ITSM to manage all incidents and requests to ensure that work is completed to the customers ... weekend on-call rotation on an as needed basis Qualifications:Education Level: B.S. or A.D. in ...
Brooklyn, NY · On-site
... ITSM ticketing tool; - Provide initial telephone and queue management support on various hardware ... weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY For Current City Employees ...
Brooklyn, NY · On-site
... ITSM ticketing tool; - Provide initial telephone and queue management support on various hardware ... weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY For Current City Employees ...
Brooklyn, NY · On-site
... ITSM ticketing tool; - Provide initial telephone and queue management support on various hardware ... weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY For Current City Employees ...
Brooklyn, NY · On-site
... ITSM ticketing tool; - Provide initial telephone and queue management support on various hardware ... weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY For Current City Employees ...
$62K - $78K/yr
Create, log, track, and maintain a ticket (in our ITSM system) for every request and task , with ... Must be available for after-hours support after regular business hours and weekends approximately ...
$62K - $78K/yr
Create, log, track, and maintain a ticket (in our ITSM system) for every request and task , with ... Must be available for after-hours support after regular business hours and weekends approximately ...
Brooklyn, NY · On-site
$80K - $90K/yr
... ITSM ticketing tool; -Provide initial telephone and queue management support on various hardware ... weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY For Current City Employees ...
Brooklyn, NY · On-site
$80K - $90K/yr
... ITSM ticketing tool; -Provide initial telephone and queue management support on various hardware ... weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY For Current City Employees ...
$32.4K - $41.5K
7% of jobs
$41.5K - $50.6K
14% of jobs
$52.1K is the 25th percentile. Wages below this are outliers.
$50.6K - $59.7K
24% of jobs
The median wage is $64.3K / yr.
$59.7K - $68.8K
9% of jobs
$68.8K - $77.9K
5% of jobs
$77.9K - $87K
15% of jobs
$87.8K is the 75th percentile. Wages above this are outliers.
$87K - $96.1K
3% of jobs
$96.1K - $105.2K
6% of jobs
$105.2K - $114.3K
4% of jobs
$114.3K - $123.5K
12% of jobs
$123.5K - $132.6K
0% of jobs
$32.4K
$76.2K
$132.6K
| Aspect | Weekend Itsm | Weekend Service Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | ITIL, CompTIA A+ |
| Work Environment | IT support, incident management, remote and on-site | Help desk support, troubleshooting, remote assistance |
| Industry Usage | IT service management, enterprise support | IT support, customer service roles |
Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.
$58.25 - $79.75/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 4 days ago
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Vice President, DevOps Production Services to join our Production Services Application Support team. This role is located in New York, NY, Pittsburgh, PA, Jersey City, NJ or Lake Mary, FL.
We are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.
In this role, you'll make an impact in the following ways:
Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.
Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.
Investigate, troubleshoot, and resolve production incidents within defined SLAs.
Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.
Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.
Coordinate with development, infrastructure, database, network, and business teams for issue resolution.
Support application deployments, change requests, weekend releases, and post-release validations.
Maintain incident, problem, and change records in service management tools.
Drive continuous service improvement through automation, process optimization, and proactive monitoring.
Participate in on-call support and major incident management as required.
Prepare operational reports, service health summaries, and stakeholder communications.
Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.
Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.
Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.
To be successful in this role, we're seeking the following:
Proven experience in production application support for business-critical applications.
Strong understanding of incident management, problem management, and change management processes.
Strong SQL skills for querying, troubleshooting, and data analysis in production environments.
Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.
Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.
Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.
Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
Ability to analyze application, infrastructure, and integration issues across distributed systems.
Experience supporting applications in cloud and/or on-prem environments.
Familiarity with scripting and troubleshooting middleware/interfaces.
Strong knowledge of release support, service recovery, and operational governance.
Ability to work in a high-pressure environment with strong ownership and accountability.
Demonstrated ability to ramp up quickly on new applications, platforms, and support processes, with strong learning agility and immediate contribution in a fast-paced production environment.
Much Preferred Skills
Azure Cloud experience preferred.
Knowledge of automation/scripting using Python, Shell, or PowerShell.
Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.
Strong communication skills with the ability to provide concise incident and executive status updates.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here's a few of our recent awards:
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
