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Weekend Itsm Jobs in Brooklyn, NY (NOW HIRING)

H star

Help Desk Engineer (Level 3)

Manhattan, NY · On-site

Participate in on-call and event support rotations (nights/weekends/holidays) aligned with ... ITSM experience (Jira Service Management preferred) * Identity and authentication platforms (access ...

BlackHawk Data, LLC (12029)

NOC Technician

Manhattan, NY · Remote

$60K - $70K/yr

Create, update, and close tickets accurately within ITSM/ticketing platform (Vivantio) * Perform ... Potentially rotating or assigned shifts, including weekends, holidays, and after-hours coverage.

YAI

Technical Support Specialist-10001

New York, NY

$26.44/hr

... rotating weekend coverage, as scheduled. * Performs all other duties, as assigned. Minimum ... ITSM ticketing system * Ability to research technical issues, utilizing technical manuals and ...

Internova

Technical Support Analyst

Manhattan, NY · On-site

Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent). * Hands-on ... Flexibility to work occasionally after-hours or weekends as needed. * Ability to participate in ...

Marex

Platform Engineer - VN2262

New York, NY

... core ITSM processes and develops our departmental tooling. The Platform Engineering function ... Perform weekend work as necessary to carry out maintenance, participate in on-call duties, and ...

Marex

Platform Engineer - VN2262

New York, NY · On-site

$100K - $180K/yr

... core ITSM processes and develops our departmental tooling. The Platform Engineering function ... Perform weekend work as necessary to carry out maintenance, participate in on-call duties, and ...

BlackHawk Data

NOC Technician

Manhattan, NY · On-site

Create, update, and close tickets accurately within ITSM/ticketing platform (Vivantio) * Perform ... Potentially rotating or assigned shifts, including weekends, holidays, and after-hours coverage.

YAI

Technical Support Specialist

Manhattan, NY · On-site

$26.44/hr

... rotating weekend coverage, as scheduled. * Performs all other duties, as assigned. Minimum ... ITSM ticketing system * Ability to research technical issues, utilizing technical manuals and ...

3B Staffing LLC

Engagement Manager

Manhattan, NY

ITSM expertise, SLA compliance management, tracking & reporting Project/Industry Experience ... Willingness to work in odd hours and weekend as per the project requirements. * Ability to ...

YAI

Technical Support Specialist

Manhattan, NY · On-site

$26.44/hr

... rotating weekend coverage, as scheduled. * Performs all other duties, as assigned. Minimum ... ITSM ticketing system * Ability to research technical issues, utilizing technical manuals and ...

BlackHawk Data

NOC Technician

Manhattan, NY · On-site +1

$60K - $70K/yr

Create, update, and close tickets accurately within ITSM/ticketing platform (Vivantio) * Perform ... Potentially rotating or assigned shifts, including weekends, holidays, and after-hours coverage.

Marex

Platform Engineer - VN2262

New York, NY · On-site

$100K - $180K/yr

... core ITSM processes and develops our departmental tooling. The Platform Engineering function ... Perform weekend work as necessary to carry out maintenance, participate in on-call duties, and ...

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Weekend Itsm information

See Brooklyn, NY salary details

$33.6K

$79.2K

$137.7K

How much do weekend itsm jobs pay per year?

As of May 27, 2026, the average yearly pay for weekend itsm in Brooklyn, NY is $79,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $103,600.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Itsm vs Weekend Service Desk Technician?

AspectWeekend ItsmWeekend Service Desk Technician
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentIT support, incident management, remote and on-siteHelp desk support, troubleshooting, remote assistance
Industry UsageIT service management, enterprise supportIT support, customer service roles

Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.

What are popular job titles related to Weekend Itsm jobs in Brooklyn, NY? For Weekend Itsm jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Itsm jobs in Brooklyn, NY look for? The top searched job categories for Weekend Itsm jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Weekend Itsm jobs? Cities near Brooklyn, NY with the most Weekend Itsm job openings:
Weekend Itsm jobs near you
Infographic showing various Weekend Itsm job openings in Brooklyn, NY as of May 2026, with employment types broken down into 7% As Needed, 4% Full Time, 85% Part Time, and 4% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,204 per year, or $38.1 per hour.

Help Desk Engineer (Level 3)

H star

Manhattan, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description:
About Mets Technology:
At Citi Field, technology is part of the everyday game plan - from front office productivity and clubhouse operations to ballpark systems that keep gates, concessions, security, and in-game entertainment running smoothly. Mets Technology delivers reliable, secure, and customer-focused IT services in a fast-paced, high-visibility environment where responsiveness and operational excellence matter every day and especially on game day.
We are seeking a Help Desk Engineer (Level 3) to serve as a senior technical resource within End User Services and the escalation closer when issues threaten business productivity or game-day readiness. This role provides advanced troubleshooting, escalation support, and technical guidance while strengthening service delivery across the organization - from office teams to ballpark operations.
Summary:
The Help Desk Engineer (Level 3) is the primary Tier 3 escalation resource and queue triage leader - owning complex, high-impact, time-sensitive issues that threaten productivity or game-day readiness. This role ensures crisp handoffs and fast resolution in partnership with Systems, Network, AV, and Product Support teams, while driving continuous improvement through root-cause analysis, repeat-issue elimination, and stronger support standards across offices and Citi Field operations.
This role has no direct people-management duties, but requires senior ownership, sound judgment, and calm execution during live events. It combines hands-on troubleshooting with mentorship, documentation/playbooks, cross-team coordination, and participation in post-incident reviews to identify trends and prevent repeat issues.
Essential Duties & Responsibilities:
Advanced Technical Support & Escalation
  • Tier 3 escalation for complex, high-impact, recurring issues affecting game-day readiness and stadium operations
  • Own major incidents and coordinate with wider Technology teams to restore service fast
  • Provide high-touch support for executives and business-critical/operational users
  • Rapidly assess impact, isolate root cause, and route/escalate with clear technical context
  • Resolve advanced issues across Windows/macOS, mobile, IAM, endpoint security, and core enterprise apps
Incident Response & Operational Support
  • Support outages and disruptions with clear communication, rapid recovery, and follow-up actions to prevent recurrence - especially when gates-open, in-game systems, or readiness are at risk
  • Participate in on-call and event support rotations (nights/weekends/holidays) aligned with homestands and special events
  • Meet SLAs and operational expectations; track outcomes and improve reliability through post-incident follow-up
Systems, Devices & Access Management
  • Own endpoint lifecycle support (provisioning, deployment, configuration, and decommissioning) for Windows, macOS, and mobile - standardizing builds to reduce repeat tickets
  • Administer and troubleshoot identity/access (provisioning, permissions, MFA) to ensure timely, least-privilege access
  • Support onboarding/offboarding (including seasonal/event roles) with strong security and compliance practices
Knowledge Sharing & Continuous Improvement
  • Analyze trends and recurring issues; partner with leadership/peer teams to improve workflows, metrics, and long-term fixes
  • Create and maintain clear documentation and knowledge articles/playbooks to increase first-contact resolution
  • Coach and mentor junior engineers and review complex tickets to raise support quality
Required Skills & Qualifications:
Experience
  • 7+ years of experience in IT Help Desk and direct End User Support roles
  • Demonstrated experience functioning as a senior or escalation-level engineer
  • Experience supporting both corporate office users and live event environments
Technical Expertise
  • Advanced troubleshooting across Windows, macOS, iOS/iPadOS, and enterprise productivity tools
  • Strong experience with Microsoft 365, Active Directory/Entra ID, and endpoint security concepts
  • Support experience with COTS/SaaS business apps (troubleshooting, vendor escalation, change management)
  • MDM administration (Microsoft Intune and JAMF preferred)
  • OS/app deployment and patching across Windows and macOS (testing rings, cadence, rollback planning)
  • Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
  • ITSM experience (Jira Service Management preferred)
  • Identity and authentication platforms (access provisioning, MFA, user lifecycle management; Okta preferred)
  • Working knowledge of cloud environments for initial triage (GCP and Azure preferred)
  • Asset management and documentation experience
Professional Attributes
  • Clear communicator who can translate technical issues for non-technical users
  • High ownership, accountability, and sound judgment under pressure
  • Organized, detail-oriented, and service-focused
  • Able to influence outcomes without formal authority
Preferred Certifications
  • CompTIA A+, Network+, and/or Security+
  • ITIL Foundation (or equivalent ITSM certification)
  • Microsoft endpoint or modern desktop certifications
Additional Requirements
  • Valid driver's license
  • Valid passport for occasional travel
  • Flexibility to support event-aligned schedules (evenings/weekends/holidays as needed)

Why This Role Matters
This Help Desk role delivers stability in critical moments, raises the standard of service, and helps the organization stay ready for every homestand and special event. By combining deep technical expertise with senior-level leadership and a continuous-improvement mindset, the Level 3 Engineer strengthens reliability over the course of the season-supporting live baseball operations and the fan experience, from behind-the-scenes staff workflows to the systems that help Citi Field run smoothly on game day.
The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.
The New York Mets value the unique qualities individuals with various backgrounds and experiences can offer the organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.
Salary Range: $95,000 - $110,000
For technical reasons, we strongly advise to not use an .edu email address when applying. Thank you very much.

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