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Weekend Helpdesk Jobs in Peoria, IL (NOW HIRING)

Morton Industries

Helpdesk Technician

Morton, IL · On-site

$22 - $28/hr

Position Summary The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software ...

MORTON INDUSTRIES

Helpdesk Technician

Morton, IL

$22 - $28/hr

Position Summary The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software ...

IT360 Inc

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person only - This is not a remote or hybrid position Salary Range: $36,000 - $50,000 per year, based on ...

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person only - This is not a remote or hybrid position Salary Range: $36,000 - $50,000 per year, based on ...

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person only - This is not a remote or hybrid position Salary Range: $36,000 - $50,000 per year, based on ...

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Weekend Helpdesk information

See Peoria, IL salary details

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$22

$33

How much do weekend helpdesk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for weekend helpdesk in Peoria, IL is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.48 per hour, depending on experience, location, and employer.

What is a weekend helpdesk?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the weekend helpdesk position?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by weekend helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Peoria, IL?

The most popular types of Helpdesk jobs in Peoria, IL are:

What are popular job titles related to Weekend Helpdesk jobs in Peoria, IL?

For Weekend Helpdesk jobs in Peoria, IL, the most frequently searched job titles are:

What job categories do people searching Weekend Helpdesk jobs in Peoria, IL look for?

The top searched job categories for Weekend Helpdesk jobs in Peoria, IL are:

What cities near Peoria, IL are hiring for Weekend Helpdesk jobs?

Cities near Peoria, IL with the most Weekend Helpdesk job openings:

Weekend Helpdesk jobs near you
Infographic showing various Weekend Helpdesk job openings in Peoria, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,248 per year, or $22.7 per hour.

Helpdesk Technician

Morton Industries

Morton, IL • On-site

$22 - $28/hr

Full-time

Posted 12 days ago

Morton Industries rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Integrity In Action
We do the right thing, even when no one is looking.
Focused on Team Success
We achieve company goals through camaraderie and serving together.
Driven to Deliver
We fulfill our commitments with exceptional effort.
Consistent Progress
We are dedicated to the ongoing improvement of our people and processes.
Professional Authenticity
We bring excellence using our individuality.
Position Summary
The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software, access, and connectivity issues; deploys and supports end-user technology; and escalates issues when appropriate. The position requires strong customer service, technical troubleshooting, documentation, and the ability to prioritize support based on business and production needs.
Essential Functions
  • Provide frontline remote and onsite IT support across office and manufacturing environments.
  • Troubleshoot hardware, software, Microsoft 365, user access, printing, peripheral, and basic network connectivity issues.
  • Manage assigned service desk tickets through resolution or escalation, maintaining clear communication and documentation.
  • Install, configure, deploy, and maintain computers, mobile devices, printers, scanners, and other end-user technology.
  • Support employee onboarding/offboarding, account access, MFA, Active Directory/Entra ID, and equipment deployment/recovery.
  • Maintain IT equipment inventory and assist with endpoint and asset lifecycle management.
  • Support production-floor technology and escalate infrastructure, application, or cybersecurity issues as appropriate.
  • Follow IT and cybersecurity procedures and identify opportunities to improve support processes and documentation.
  • Assist with IT projects and other duties as assigned.

Core Competencies
  • Strong customer service and communication skills.
  • Effective troubleshooting and problem-solving skills.
  • Ownership, accountability, and ability to prioritize competing requests.
  • Strong technical aptitude with the ability to learn new systems.
  • Attention to detail, documentation, and security practices.
  • Ability to work independently and collaboratively as part of the IT team.

Preferred Knowledge & Experience
  • 1-3 years of help desk, desktop support, or related IT experience.
  • Experience with Windows, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
  • Working knowledge of computer hardware, printers, peripherals, and basic network troubleshooting.
  • Experience with endpoint deployment, asset management, or manufacturing technology is a plus.
  • Technical education, certifications, or equivalent hands-on experience preferred.

Preferred Knowledge & Experience
  • 1-3 years of help desk, desktop support, or related IT experience.
  • Experience with Windows, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
  • Working knowledge of computer hardware, printers, peripherals, and basic network troubleshooting.
  • Experience with endpoint deployment, asset management, or manufacturing technology is a plus.
  • Technical education, certifications, or equivalent hands-on experience preferred.

What Morton Industries employees say

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