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Weekend Help Desk Jobs in Perry Hall, MD (NOW HIRING)

Mariner Finance

Service Desk Technician I

Nottingham, MD · On-site

$22.11 - $26.55/hr

Create tickets and document all activities in helpdesk ticketing systems. * Troubleshoot and ... Provide evening and weekend support (off-hours support) as assigned on a rotating basis. * Create ...

Mariner Finance

Service Desk Technician I

Nottingham, MD · On-site

$22.11 - $26.55/hr

Create tickets and document all activities in helpdesk ticketing systems. * Troubleshoot and ... Provide evening and weekend support (off-hours support) as assigned on a rotating basis. * Create ...

Mariner Finance

Service Desk Technician I

Nottingham, MD

$22.11 - $26.55/hr

Create tickets and document all activities in helpdesk ticketing systems. * Troubleshoot and ... Provide evening and weekend support (off-hours support) as assigned on a rotating basis. * Create ...

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All JobsHelp Desk JobsWeekend Help Desk JobsWeekend Help Desk Jobs in Perry Hall, MD

Weekend Help Desk information

See Perry Hall, MD salary details

$12

$22

$32

How much do weekend help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for weekend help desk in Perry Hall, MD is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.81 per hour, depending on experience, location, and employer.

What is a weekend help desk?

Weekend Help Desk jobs involve providing technical or customer support during the weekend, usually outside of regular business hours. Employees in these positions assist users with troubleshooting computer systems, software, or other technology-related issues via phone, email, or chat. The primary goal is to resolve problems quickly to minimize downtime, ensuring that customers or staff have the support they need at all times. Weekend Help Desk roles are common in organizations that require 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as a weekend help desk professional?

To thrive as a Weekend Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and typically a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Excellent communication, patience, and problem-solving skills help you effectively support users and handle stressful situations. These skills ensure timely, effective technical support during critical weekend hours when resources may be limited.

What are the typical challenges faced by a weekend help desk professional, and how can they be managed effectively?

Weekend Help Desk professionals often encounter unique challenges, such as handling urgent technical issues with limited in-house support or accessing specialized resources that may only be available during regular business hours. Effective communication and thorough documentation become especially important to ensure seamless handoff between weekend and weekday teams. Proactively familiarizing yourself with escalation protocols and self-service resources can help resolve issues efficiently. Additionally, strong time management and adaptability skills can help you juggle multiple requests and maintain high-quality service during busy weekend periods.

What is the difference between Weekend Help Desk vs Weekend IT Support Specialist?

AspectWeekend Help DeskWeekend IT Support Specialist
CredentialsBasic certifications (CompTIA A+, Network+)Similar certifications, sometimes more specialized
Work EnvironmentHelp desk or call center, remote or on-siteTechnical support, on-site or remote, often in corporate settings
Employer & IndustryIT service providers, tech companies, internal support teamsIT departments, managed service providers, corporate environments
Search & Comparison IntentLooking for weekend tech support rolesSeeking specialized IT support roles on weekends

Weekend Help Desk and Weekend IT Support Specialist roles share similar credentials and work environments, often within IT support teams. The main difference lies in the scope: Help Desk roles typically handle general user issues, while IT Support Specialists may deal with more technical or specialized problems. Both are common in corporate and service provider settings, catering to weekend support needs.

What are the most commonly searched types of Help Desk jobs in Perry Hall, MD?

The most popular types of Help Desk jobs in Perry Hall, MD are:

What cities near Perry Hall, MD are hiring for Weekend Help Desk jobs?

Cities near Perry Hall, MD with the most Weekend Help Desk job openings:

Weekend Help Desk jobs near you
Infographic showing various Weekend Help Desk job openings in Perry Hall, MD as of August 2026, with employment types broken down into 83% Full Time, 4% Part Time, and 13% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $45,981 per year, or $22.1 per hour.

IT Help Desk Tier 1 - Bilingual

DEX Imaging

Owings Mills, MD

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

626th of 734 rated retailers

Job description

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process.
  • Support audio and video equipment in conference rooms.
  • Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
  • Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
  • Client PC connectivity - ethernet, TCP/IP and VPN.

Experience and Qualifications

  • Bilingual in English and Spanish preferred
  • High School diploma required, technical school or 2 plus years of IT helpdesk experience
  • CompTIA A+ Certification or equivalent experience preferred.
  • Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
  • Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information, both verbal and written, to a wide range of end- users.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Experience with desktop security products.

Dex Benefits

  • After 90 days, accrue paid time off
  • After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
  • Paid holidays

What DEX Imaging employees say

Pay

Benefits

Hours and flexibility

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