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Weekend Help Desk Jobs in Perry Hall, MD (NOW HIRING)

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

USM

Help Desk Analyst Tier 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Serves as primary point of contact for all users in a help desk environment. * Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues ...

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$18 - $21/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

USM

Helpdesk Analyst

Baltimore, MD

$20.25 - $27.75/hr

Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment. * General ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

The Help Desk Tech will perform troubleshooting with customers and determine the best solution for technical issues and queries. Responsibilities may include but are not limited to: * Monitor the ...

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All JobsHelp Desk JobsWeekend Help Desk JobsWeekend Help Desk Jobs in Perry Hall, MD

Weekend Help Desk information

See Perry Hall, MD salary details

$12

$22

$32

How much do weekend help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for weekend help desk in Perry Hall, MD is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.81 per hour, depending on experience, location, and employer.

What is a weekend help desk?

Weekend Help Desk jobs involve providing technical or customer support during the weekend, usually outside of regular business hours. Employees in these positions assist users with troubleshooting computer systems, software, or other technology-related issues via phone, email, or chat. The primary goal is to resolve problems quickly to minimize downtime, ensuring that customers or staff have the support they need at all times. Weekend Help Desk roles are common in organizations that require 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as a weekend help desk professional?

To thrive as a Weekend Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and typically a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Excellent communication, patience, and problem-solving skills help you effectively support users and handle stressful situations. These skills ensure timely, effective technical support during critical weekend hours when resources may be limited.

What are the typical challenges faced by a weekend help desk professional, and how can they be managed effectively?

Weekend Help Desk professionals often encounter unique challenges, such as handling urgent technical issues with limited in-house support or accessing specialized resources that may only be available during regular business hours. Effective communication and thorough documentation become especially important to ensure seamless handoff between weekend and weekday teams. Proactively familiarizing yourself with escalation protocols and self-service resources can help resolve issues efficiently. Additionally, strong time management and adaptability skills can help you juggle multiple requests and maintain high-quality service during busy weekend periods.

What is the difference between Weekend Help Desk vs Weekend IT Support Specialist?

AspectWeekend Help DeskWeekend IT Support Specialist
CredentialsBasic certifications (CompTIA A+, Network+)Similar certifications, sometimes more specialized
Work EnvironmentHelp desk or call center, remote or on-siteTechnical support, on-site or remote, often in corporate settings
Employer & IndustryIT service providers, tech companies, internal support teamsIT departments, managed service providers, corporate environments
Search & Comparison IntentLooking for weekend tech support rolesSeeking specialized IT support roles on weekends

Weekend Help Desk and Weekend IT Support Specialist roles share similar credentials and work environments, often within IT support teams. The main difference lies in the scope: Help Desk roles typically handle general user issues, while IT Support Specialists may deal with more technical or specialized problems. Both are common in corporate and service provider settings, catering to weekend support needs.

What are the most commonly searched types of Help Desk jobs in Perry Hall, MD?

The most popular types of Help Desk jobs in Perry Hall, MD are:

What cities near Perry Hall, MD are hiring for Weekend Help Desk jobs?

Cities near Perry Hall, MD with the most Weekend Help Desk job openings:

Weekend Help Desk jobs near you
Infographic showing various Weekend Help Desk job openings in Perry Hall, MD as of August 2026, with employment types broken down into 83% Full Time, 4% Part Time, and 13% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $45,981 per year, or $22.1 per hour.

Help Desk Technician

Koniag, Inc.

Baltimore, MD • On-site

$19.75 - $26.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Tuknik Government Services, a Koniag Government Services company, is seeking a Customer Service Representative to support TGS and our government customer in Baltimore, MD. This position requires the candidate to be able to obtain a Public Trust.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ServiceNow. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and printer problem. Will be on the phones 7-8 hours a day. All employees are considered mission critical and are expected to report even during inclement weather conditions.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing ServiceNow. Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
  • The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.
  • Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP) as well as the procedures documented in the Call Center Hardware Dispatch Guide.
  • Customer Service Representatives also utilize Skype/Teams systems within the Call Center to communicate real-time events to management and customers as required.

The Contractor Shall:
  • Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
  • Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems.
  • Accept and process virtual call inquires for hardware and software.
  • Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level 2).
  • Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
  • Resolve all tickets only when a problem has been rectified to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
  • Gather information and follow required diagnostic procedures.
  • Responds to email in a timely manner
  • Adhere to the Call Center Policy Document
  • Adhere to the Standard Operating Procedures (SOP).

Requirements:
  • Applicants must be able to, with or without reasonable accommodation:
  • lift and carry up to 50 pounds (telework carrying equipment)
  • Navigate from the parking lot to the entrance and then to the designated workspace
  • Work a minimum of 8 hours with a 30-minute lunch break
  • Can sit or stand for a minimum of 8 hours with a 30-minute lunch break
  • Great Written and Communication Skills - Must have the ability to convey information clearly and effectively
  • Must live within 2 hours travel of the designated call center for which they are applying.

Education:
  • The candidate must hold at least one of the following certifications: HDI Customer Service Representative or an A+ certification.
  • Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience.
  • Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Office Suite, Microsoft Exchange/Outlook.

Requirements:
  • Must be able to obtain a Public Trust clearance

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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