Job Summary:
Tata Consultancy Services is looking for a Genesys Cloud CX Developer. The role involves designing and developing solutions using Genesys Cloud CX, along with responsibilities in API integration, administration, and configuration of contact center solutions.
Responsibilities:
• Mandatory Design and Development experience in Genesys Cloud CX and Genesys Architecture.
• Develop roadmap for CCaaS transformation and modernization initiatives.
• Experience in Softphone API integration with Genesys CX
• Experience in Genesy SDK
• Experience in Genesys Cloud CX administration, configuration and implementation.
• Strong experience Node.JS/ Rest, SOAP and Genesys APIs.
• Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
• Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound.
• Experience in Genesys installation and configuration
• Troubleshooting experiences with the issues in configuring and routing related issues.
Qualifications:
Required:
• Genesys APIs
• Genesys Cloud CX
• J2EE development
• API Development
• Genesys Cloud CX Developer\Architect with Softphone
• Mandatory Design and Development experience in Genesys Cloud CX and Genesys Architecture.
• Develop roadmap for CCaaS transformation and modernization initiatives.
• Experience in Softphone API integration with Genesys CX
• Experience in Genesy SDK
• Experience in Genesys Cloud CX administration, configuration and implementation.
• Strong experience Node.JS/ Rest, SOAP and Genesys APIs.
• Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
• Strong Experience in Genesys Cloud admin and configuration including contact center, telephony, routing, people and permissions and outbound.
• Experience in Genesys installation and configuration
• Troubleshooting experiences with the issues in configuring and routing related issues.
• BACHELOR OF COMPUTER SCIENCE
Preferred:
• Experience with Genesys on-prem and understanding of various Genesys components and composer development.
• Exposure for Java/J2EE development and API Development /Scripting integration
• Genesys Cloud CX certification preferred.
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.