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Weekend Email Customer Support Jobs in Rochester, NY

Liberty Pumps Inc.

Customer Service Technician

Bergen, NY · On-site

$24 - $28/hr

Receive and answer emails pertaining to technical questions on Liberty Pumps products. * Research required information using available resources in order to deliver service and support to customers ...

Liberty Pumps Inc.

Customer Service Technician

Bergen, NY · On-site

$24 - $28/hr

Receive and answer emails pertaining to technical questions on Liberty Pumps products. * Research required information using available resources in order to deliver service and support to customers ...

TES Staffing Inc.

Clerical Support

Rochester, NY · On-site

$17.50/hr

Provide and gather information over the phone, via email, or in person. * Perform electronic ... No nights or weekends! * Work in various locations and with different age groups, keeping each day ...

TES Staffing

Clerical Support

Rochester, NY · On-site

$17.50/hr

Provide and gather information over the phone, via email, or in person. * Perform electronic ... No nights or weekends! * Work in various locations and with different age groups, keeping each day ...

Paylocity

Call Center Support Specialist

Pittsford, NY · On-site

... or email) queue, ensuring the highest level of customer satisfaction. As a Support Specialist I ... you will provide support for client employee Spending Account and COBRA participants, answering ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Rochester, NY

Weekend Email Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do weekend email customer support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for weekend email customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What are the main challenges of working as a Weekend Email Customer Support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What are Weekend Email Customer Support roles?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a Weekend Email Customer Support representative, and why are they important?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Rochester, NY? The most popular types of Email Customer Support jobs in Rochester, NY are:
What are popular job titles related to Weekend Email Customer Support jobs in Rochester, NY? For Weekend Email Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Rochester, NY look for? The top searched job categories for Weekend Email Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Email Customer Support jobs? Cities near Rochester, NY with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you
Customer Service Representative (Concierge)

Customer Service Representative (Concierge)

Greenlight Networks

Rochester, NY

$20 - $25/hr

Full-time

Medical, Retirement

Re-posted 11 days ago

Job description

As a Customer Service Representative (Concierge) , you’ll be the voice and problem-solver our customers rely on. You’ll play a key role in delivering a best-in-class experience by helping customers navigate everything from installation to troubleshooting—making their day easier and their connection seamless. This position is located in office at our headquarters in Rochester, NY.
Essential Functions

  • Serve as the primary point of contact for customers, installers, and internal teams—delivering a best-in-class experience every time
  • Troubleshoot connectivity and service-related issues via phone, email, and chat
  • Support customers with billing questions, service inquiries, and inbound sales needs
  • Communicate technical information in a clear, concise, and approachable way
  • Accurately document all customer interactions and resolutions
  • Manage multiple priorities in a fast-paced, team-driven environment
  • Collaborate across teams and step in to support additional responsibilities as needed

Knowledge, Skills and Abilities

  • Strong PC hardware and software knowledge; home networking experience is a plus
  • Excellent written and verbal communication skills with a friendly, customer-first approach
  • Ability to simplify technical concepts for a non-technical audience
  • Strong attention to detail and organizational skills
  • Ability to work both independently and collaboratively within a team
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Curiosity and interest in learning how a fiber-optic network is designed, built, and operated
  • Bilingual skills are a plus

Education and Experience

  • Associate’s degree or equivalent experience preferred
  • Because we operate as an essential business, flexibility is key—this role includes non-traditional hours and may require weekend shifts to support our customers

Compensation:

Our job titles may span more than one career level. The pay range for this position is $20.00 - $25.00 an hour. The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at www.greenlightnetworks.com/careers/.

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