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Weekend Email Customer Support Jobs in Rochester, NY

Stewart

Customer Service Representative

Rochester, NY

$37K - $62K/yr

Provides support to branch operations by performing administrative duties and providing a high ... by email at careers@stewart.com. Pay Range & Benefits $37,651.82 - $62,753.03 Annually The base ...

Stewart

Customer Service Representative

Rochester, NY · On-site

$37K - $62K/yr

Provides support to branch operations by performing administrative duties and providing a high ... by email at careers@stewart.com. Pay Range & Benefits $37,651.82 - $62,753.03 Annually The base ...

Stewart

Customer Service Representative

Rochester, NY · On-site

$37K - $62K/yr

Provides support to branch operations by performing administrative duties and providing a high ... by email at careers@stewart.com. Pay Range & Benefits $37,651.82 - $62,753.03 Annually The base ...

Urban League of Rochester

Admin Support

Rochester, NY

$16 - $21/hr

Greets all staff and visitors with exceptional customer service. The Admin Support is responsible ... events via email. * Welcome and register all visitors, ensuring they are directed to the ...

Hover

Customer Experience Manager

York, NY · On-site

The Inbound team works alongside you in a more classic Customer Support motion for when customers ... emails to customers identified as high churn risk to check in and try to learn why they aren't ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Rochester, NY

Weekend Email Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do weekend email customer support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for weekend email customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What are the main challenges of working as a Weekend Email Customer Support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What are Weekend Email Customer Support roles?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a Weekend Email Customer Support representative, and why are they important?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Rochester, NY? The most popular types of Email Customer Support jobs in Rochester, NY are:
What are popular job titles related to Weekend Email Customer Support jobs in Rochester, NY? For Weekend Email Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Rochester, NY look for? The top searched job categories for Weekend Email Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Email Customer Support jobs? Cities near Rochester, NY with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you
Customer Service Representative

Customer Service Representative

Stewart

Rochester, NY

$37K - $62K/yr

Other

Medical, Retirement, PTO

Posted 21 days ago

Job description

At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.
More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
Responsible for supporting real estate transactions by providing a range of administrative and/or support duties to assist title processes as part of a production center, branch office, or member of a title team.
Job Responsibilities

  • Provides support to branch operations by performing administrative duties and providing a high level of customer support related to accurate and timely title production
  • Follows standard procedures and guidelines
  • Understands how assigned duties relate to others within the team and how the team integrates with related teams
  • Impacts own team through the quality of the support provided
  • Recognizes and solves typical problems; selects solutions from established options
  • Communicates moderately complex information in routine situations, typically within own team
  • Works under general supervision with limited ability to modify approach; Individual contributor having no supervisory responsibilities; manages own workload
  • Performs all other duties as assigned by management

Education
  • High school diploma required; Bachelor's preferred

Experience
  • Typically requires 2+ years of related work experience

Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.
Pay Range & Benefits
$37,651.82 - $62,753.03 Annually
The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate's knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range.
Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts

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