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Weekend Email Customer Support Jobs in Rochester, NY

IDEX

Customer Service Specialist

Rochester, NY

$23/hr

Handles inbound phone calls and customer support email requests. * Triage and manage escalations in a timely and professional manner. * Provides answers to general technical product questions.

Stewart

Customer Service Representative

Rochester, NY · On-site

$37K - $62K/yr

Provides support to branch operations by performing administrative duties and providing a high ... by email at careers@stewart.com. Pay Range & Benefits $37,651.82 - $62,753.03 Annually The base ...

Stewart

Customer Service Representative

Rochester, NY

$37K - $62K/yr

Provides support to branch operations by performing administrative duties and providing a high ... by email at careers@stewart.com. Pay Range & Benefits $37,651.82 - $62,753.03 Annually The base ...

Hover

Customer Experience Manager

York, NY · On-site

The Inbound team works alongside you in a more classic Customer Support motion for when customers ... emails to customers identified as high churn risk to check in and try to learn why they aren't ...

Urban League of Rochester

Admin Support

Rochester, NY · On-site

$16 - $21/hr

Greets all staff and visitors with exceptional customer service. The Admin Support is responsible ... events via email. * Welcome and register all visitors, ensuring they are directed to the ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Rochester, NY

Weekend Email Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do weekend email customer support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for weekend email customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What are the main challenges of working as a Weekend Email Customer Support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What are Weekend Email Customer Support roles?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a Weekend Email Customer Support representative, and why are they important?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Rochester, NY? The most popular types of Email Customer Support jobs in Rochester, NY are:
What are popular job titles related to Weekend Email Customer Support jobs in Rochester, NY? For Weekend Email Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Rochester, NY look for? The top searched job categories for Weekend Email Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Email Customer Support jobs? Cities near Rochester, NY with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you
Customer Experience Agent - Team Lead

Customer Experience Agent - Team Lead

Tompkins Community Bank

Batavia, NY • On-site

$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Tompkins Community Bank rating

8.4

Company rating: 8.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

34th of 149 rated banks

Job description

Overview
Selected candidate must be able to work in the office three (3) days per week at our Batavia, NY Admin office or Ithaca, NY headquarters office.
The Customer Experience Agent - Team Lead is responsible for delivering exceptional customer service by handling inbound and outbound calls, responding to email inquiries, and engaging with customers via Banno conversations and chat within a dynamic care center environment. Serves as a key escalation point for complex inquiries across all bank products, utilizing advanced knowledge and problem-solving skills to ensure customer satisfaction and retention. In addition to customer-facing responsibilities, this role plays a critical part in team development by mentoring new team members, facilitating their integration into the Tompkins culture, and guiding them through policies, procedures, and best practices. Acts as a trusted resource for peers, providing ongoing support and training to enhance team performance and service quality.
Responsibilities
Customer Interaction & Support
  • Serve as the initial point of customer contact across phone and digital platforms, delivering a cohesive and responsive omni-channel experience that reflects the organization's commitment to excellence.
  • Resolve complex inquiries on first contact; escalate when necessary while maintaining ownership and follow-up.
  • Coach and mentor new team members on best practices for handling inbound calls, while supporting their integration into the Tompkins culture, policies, procedures, and team dynamics.
  • Demonstrate and promote a strong commitment to delivering a best-in-class experience for both internal and external customers.
  • Support team performance by modeling exemplary service behaviors and assisting peers with challenging interactions.
  • Collaborate with supervisors and other departments to ensure seamless issue resolution and continuous improvement in service quality.

Digital Banking Support
  • Assist customers with navigating digital banking platforms, including mobile and online tools.
  • Identify and resolve login issues, transaction errors, and other digital access concerns.

Debit Card Assistance
  • Support activations, replacements, and PIN resets while following security protocols.
  • Investigate and report disputes, unauthorized transactions, and fraud claims.
  • Collaborate with internal teams to resolve complex card-related issues

Digital Contact Processing:
  • Deliver consistent, high-quality service across all digital channels, including live chat, secure messaging, and email, ensuring a seamless and unified customer experience.
  • Prioritize First Contact Resolution (FCR) by thoroughly understanding customer needs and resolving inquiries or issues during the initial interaction whenever possible.
  • Demonstrate agility in switching between communication platforms while maintaining professionalism, accuracy, and empathy.
  • Leverage available tools to provide timely, informed, and personalized responses that align with the bank's service standards.
  • Collaborate with internal teams to ensure continuity of service and resolution of complex issues that span multiple channels.
  • Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand.

Security & Compliance
  • Follow identity verification protocols to protect customer data and prevent fraud.
  • Monitor for suspicious activity and ensure compliance with internal policies and banking regulations.

Team Collaboration & Communication
  • Collaborate with team members and leadership to meet individual and team performance goals, including call handling time, quality assurance, and customer satisfaction metrics.
  • Participate in training and team sessions to support continuous improvement.
  • Identify operational gaps and collaborate with Customer Care Center leadership to enhance team effectiveness by ensuring the availability of appropriate tools, resources, and documented procedures.

Product Knowledge & Promotion
  • Maintain knowledge of bank products, services, and promotions.
  • Proactively identify and promote relevant offers during customer interactions.

Administrative & Operational Duties
  • Accurately document customer interactions and outcomes in the CRM system.
  • Follow assigned schedules, including rotating shifts, weekends, and holidays.
  • Perform additional tasks as needed to support the Customer Care Center.

Qualifications
  • High School Diploma or equivalent and a minimum of three (3) to five (5) years of experience in banking, with demonstrated proficiency in bank systems, products, and services across multiple customer service channels (email, chat, calls) required.
  • Proven experience in customer care center operations, including systems, tools, and procedures used to manage and resolve customer inquiries efficiently.
  • Demonstrated ability to take full ownership of issues, applying a variety of methods and resources to ensure complete and accurate resolution.
  • Strong written communication skills with the ability to craft clear, empathetic, and professional responses tailored to diverse customer needs.
  • Collaborative mindset with the ability to work cross-functionally to resolve complex customer issues.

Benefits
  • Medical
  • Dental
  • Vision
  • 401(k) Match
  • Profit Sharing
  • Paid Time Off
  • 11 Holidays
  • Tuition Reimbursement
  • Free Parking throughout Tompkins Community Bank
  • Employee Referrals

EEO Statement
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
For more information, please click here
#communitybank
Pay Range
USD $22.00 - USD $25.00 /Hr.

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