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Weekend Email Customer Support Jobs in Rochester, NY

DSI Systems

Retail Support Specialist

Rochester, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Brighton, NY

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

Public Partnerships LLC

IOS Specialist

Rochester, NY · On-site

$17.75 - $24/hr

Customer Support: Greet Consumers, Personal Assistants, and other clients to resolve issues ... email, chat systems). * Attention to Detail: High attention to detail, ensuring that all client ...

DSI

Retail Support Specialist

Rochester, NY

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI Systems

Retail Support Specialist

Brighton, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

IDEX

Customer Service Specialist

Rochester, NY · On-site

$23/hr

Handles inbound phone calls and customer support email requests. * Triage and manage escalations in a timely and professional manner. * Provides answers to general technical product questions.

IDEX

Customer Service Specialist

Rochester, NY

$23/hr

Handles inbound phone calls and customer support email requests. * Triage and manage escalations in a timely and professional manner. * Provides answers to general technical product questions.

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Rochester, NY

Weekend Email Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do weekend email customer support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for weekend email customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What are the main challenges of working as a Weekend Email Customer Support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What are Weekend Email Customer Support roles?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a Weekend Email Customer Support representative, and why are they important?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Rochester, NY? The most popular types of Email Customer Support jobs in Rochester, NY are:
What are popular job titles related to Weekend Email Customer Support jobs in Rochester, NY? For Weekend Email Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Rochester, NY look for? The top searched job categories for Weekend Email Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Email Customer Support jobs? Cities near Rochester, NY with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you
Accounting Support III

Accounting Support III

Toshiba America Business Solutions

Rochester, NY • On-site

$18 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Accounting Support III- Remote
  • Hourly range $18.00 -$23.00, depending on experience.

Toshiba America Business Solutions, a leader in digital technology, is seeking an Accounting Support III. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.
Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that has a need for people who are driven to contribute their professional best.
Summary:
The A/R Specialist will be responsible for the collection of invoices billed due from our direct customers and leasing company partners, reconciliation of customer accounts, resolution of customer disputes, and application of payments to customer accounts. This position will interact with customers on a regular basis and collaborate with Sales, Service, Contract Billing, Order Processing and Accounting functions to resolve billing and collection issues.
Responsibilities:
  • Collection of Direct and Lease company invoices by phone and email; collaborate with sales, finance, and customer support to resolve billing issues and streamline processes, including large bill and collect accounts.
  • Customer Service and issue resolution, handle customer inquiries regarding invoices, payments and account status.
  • Perform a variety of moderately complex accounting duties in the preparation, processing and maintenance of financial transactions and associated accounting functions including, as assigned, accounts payable/receivable and general accounting.
  • Manage customer hold status by reviewing customer accounts for any past due invoices, process credit card transitions
  • Process bad debt write offs
  • Respond to inquiries from staff, vendors, customers regarding areas of responsibility and initiate appropriate action relative to problem resolution.
  • Perform other related duties as assigned.

Qualifications:
  • High School diploma, GED or equivalent.
  • Three years of applicable account receivable experience or equivalent accounting support experience.
  • Must have demonstrated understanding of collection processes.
  • Excellent interpersonal, writing, organization, and communication skills.
  • Ability to execute professional judgment and work in a fast-paced environment with multiple and changing priorities
  • Proficiency with MS Excel, MS Word and Oracle Software

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • 401(k) plan
  • Pet Insurance
  • Company provided life insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation.Request@tabs.toshiba.com to request an accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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