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Weekend Email Customer Support Jobs in Rochester, NY

DSI

Retail Support Specialist

Brighton, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Brighton, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

Urban League of Rochester

Admin Support

Rochester, NY · On-site

$16 - $21/hr

Greets all staff and visitors with exceptional customer service. The Admin Support is responsible ... events via email. * Welcome and register all visitors, ensuring they are directed to the ...

Hover

Customer Experience Manager

York, NY · On-site

The Inbound team works alongside you in a more classic Customer Support motion for when customers ... emails to customers identified as high churn risk to check in and try to learn why they aren't ...

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Showing results 21-40

All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Rochester, NY

Weekend Email Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do weekend email customer support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for weekend email customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Rochester, NY? The most popular types of Email Customer Support jobs in Rochester, NY are:
What are popular job titles related to Weekend Email Customer Support jobs in Rochester, NY? For Weekend Email Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Rochester, NY look for? The top searched job categories for Weekend Email Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Email Customer Support jobs? Cities near Rochester, NY with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you

Customer Care Support Representative - Full time, In office

TES Staffing Inc.

Rochester, NY • On-site

$17 - $18/hr

Other

Posted 23 days ago

Job description

Customer Care Support Representative
Contract-to-Hire | $17.00-$18.00/hour | Full-Time | In-Office
Looking for a customer service role where you can truly leave work at work?
TES Staffing is partnering with a well-established national business solutions company to find a Customer Care Support Representative to join their friendly, collaborative team. This is an excellent opportunity for someone who enjoys helping customers, staying organized, and working in a professional office environment, without the pressure of sales quotas or high-stress customer interactions.This role can be perfect for someone coming from retail, hospitality, banking, or healthcare customer service who wants to move into a corporate office setting!
If you're looking to build corporate office experience, strengthen your resume, and work alongside a supportive team that wants to see you succeed, we'd love to hear from you.
Why You'll Love This Opportunity
  • Contract-to-hire with long-term career potential
  • 100% in-office desk position in a professional corporate environment
  • Supportive leadership and teammates who are invested in your success
  • Stable Monday-Friday schedule
  • No sales, cold calling, or after-hours responsibilities
  • A role you can truly walk away from at the end of the day
  • Great opportunity to build valuable customer service and corporate operations experience while expanding your professional network
What You'll Do
As the first point of contact for customers, you'll play an important role in ensuring they receive prompt, professional support. Every day is a little different, keeping the work engaging while remaining manageable and team-oriented.
Responsibilities include:
  • Process customer requests received by phone and email accurately and efficiently
  • Coordinate service appointments and dispatch field technicians
  • Monitor open service requests and prioritize work to ensure timely customer support
  • Answer customer questions regarding service visits, orders, shipments, supplies, and equipment
  • Resolve routine customer concerns with professionalism and empathy
  • Maintain accurate customer records and update internal databases
  • Review customer account activity and product usage to ensure accurate order fulfillment
  • Track orders and provide customers with shipping and delivery updates
  • Generate reports and document customer interactions
  • Collaborate with internal departments to resolve issues quickly and provide an outstanding customer experience
What We're Looking For
We're looking for someone who genuinely enjoys helping people and takes pride in delivering excellent service.
You'll be successful if you have:
  • High School Diploma or GED
  • At least one year of customer service, order processing, dispatch, account support, or administrative office experience
  • Excellent communication and phone etiquette
  • Strong attention to detail and organizational skills
  • The ability to multitask while maintaining accuracy
  • Experience using CRM or customer management software is a plus
  • Working knowledge of Microsoft Word and Excel
  • A positive attitude and willingness to learn
Who This Role Is Perfect For
This is a fantastic opportunity for someone who:
  • Wants to transition into a professional corporate office environment
  • Enjoys customer service but isn't looking for a high-pressure call center
  • Likes staying organized and solving problems
  • Wants a stable role with a great team culture
  • Is looking for a company where they can grow after a successful contract period

If you're dependable, customer-focused, and ready to join a company that values teamwork and professionalism, we'd love to connect with you.
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