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Weekend Email Customer Support Jobs in Ladson, SC

Customer Service Representative

Charleston, SC · On-site

$13.75 - $18.50/hr

... supported? Culture is king in our practices! What does that mean? It means we hire, reward, and ... Answering telephone calls and returning emails * Excellent organizational, time management, and ...

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Weekend Email Customer Support information

See Ladson, SC salary details

$10

$21

$53

How much do weekend email customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for weekend email customer support in Ladson, SC is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $24.86 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What cities near Ladson, SC are hiring for Weekend Email Customer Support jobs?

Cities near Ladson, SC with the most Weekend Email Customer Support job openings:

Aircraft Interior Field Technician III

Onin Aerospace

Charleston, SC • On-site

$27.12 - $36.27/hr

Full-time

Re-posted 6 days ago


Job description

Field Service Technician III
Direct Hire Opportunity! Hiring Bonus ($4,000)
Ōnin Aerospace is seeking an experienced Field Service Technician III for a direct hire opportunity with one of our industry-leading aerospace partners. This is your chance to join a premier aviation team with long-term career growth, competitive pay, and the opportunity to work on cutting-edge aircraft interiors. If you're ready to take the next step in your aerospace career, we want to hear from you!
The Field Service Technician III provides on-site support at the aircraft manufacturer for aircraft seating interiors manufactured in the USA, France, and Great Britain. The Field Service Technician team provides assistance to aircraft manufacturer and airline customers during aircraft build activities related to installation issues, damaged parts, rework pickups, cosmetic defects, and customer support concerns.
Rework areas include Receiving, BFE, Factory, and Flight Line for all aircraft equipped with commercial aircraft seating products. All rework performed at the aircraft manufacturer must adhere to engineering drawings, specifications, and approved rework instructions.
This position works under minimal supervision and reports to the on-site manager daily. The Field Service Technician III is capable of managing complex issues, supporting Technician I and Technician II team members, and escalating concerns to the appropriate management level when needed.
Main Responsibilities
  • Rework and complete pickups identified by the aircraft manufacturer and/or customer during aircraft assembly.
  • Diagnose faulty electrical and electronic components using computer software and a multimeter to determine the root cause.
  • Adjust misaligned panels, trim pieces, harnesses, electrical components, factory installation issues, and perform various other rework tasks in an efficient manner.
  • Create removal and installation documentation to replace parts at the aircraft manufacturer.
  • Maintain a high level of quality workmanship at all times.
  • May train and mentor other team members in specialized areas such as paint, avionics, or other technical disciplines.
Qualifications
Education
  • High School Diploma or equivalent required.
  • Associate's degree in a related technical field preferred.

Experience
  • Minimum of 4 years of field service experience involving troubleshooting and repairs.
  • Aircraft interiors experience preferred.

Technical Skills
  • Aircraft passenger seating experience preferred.
  • Strong mechanical aptitude with hand and power tools.
  • Ability to navigate maintenance manuals, engineering drawings, product quality specifications, and installation documents to identify and resolve issues.
  • Experience reading and interpreting electrical drawings, MSDS sheets, maintenance manuals, product specifications, and service bulletins.
  • Advanced knowledge of reworking various aircraft seat classes, including electrical troubleshooting, painting, decal application/removal, and cosmetic repairs.
  • Proficient with Microsoft Office applications.
  • Experience using actuation or diagnostic software preferred.
  • Comfortable using smartphones and tablets daily for email, photos, and work-related applications.
  • Valid driver's license required.
  • Ability to obtain a passport.

Professional Skills
  • Ability to perform efficiently in a fast-paced, high-pressure environment.
  • Follow instructions and complete assignments within required timelines.
  • Excellent verbal and written communication and customer service skills.
  • Flexibility to work various shifts, after-hours, and weekends as business needs require.
  • Ability to manage multiple assignments and customer priorities simultaneously.
  • Willingness to travel to other aircraft manufacturing facilities and domestic or international customer locations as needed.

Preferred Qualifications
  • Hands-on electrical troubleshooting experience, including testing voltage and continuity.
  • Demonstrated commitment to continuous improvement initiatives.
  • Strong written and verbal communication skills.