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Weekend Email Customer Support Jobs in Ladson, SC

IFAS LLC

Financial Analyst Pay Support

Charleston, SC · On-site

Our services include time and attendance, payroll, annuity payments, customer support, withholding ... Answers questions via e-mail regarding payroll matters (pay, deductions and related matters)

Hammes Staffing

Be Seen First

Temporary Administrative Clerk

Charleston, SC · On-site

$19.01/hr

We are seeking reliable, professional, and customer-focused Administrative & Transportation Support ... Monitor the transportation department's email account and respond to inquiries using approved ...

Serco

Call Center Rep - Temporary

North Charleston, SC · On-site

$14.75 - $19/hr

Discover this great opportunity to be a part of a dynamic team, supporting customers with ... If you require an accommodation with the application process please email: careers@serco-na.com or ...

Lawn Doctor

Customer Service Specialist

Summerville, SC · On-site

$48K - $60K/yr

If you're organized, dependable, and enjoy supporting both customers and your teammates, we'd love to meet you. What You'll Do • Answer incoming phone calls, emails, and text messages from ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Ladson, SC

Weekend Email Customer Support information

See Ladson, SC salary details

$10

$21

$53

How much do weekend email customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for weekend email customer support in Ladson, SC is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $24.86 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What cities near Ladson, SC are hiring for Weekend Email Customer Support jobs?

Cities near Ladson, SC with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Financial Analyst Pay Support

IFAS LLC

Charleston, SC • On-site

Full-time

Re-posted 5 days ago

Job description

Essential Job Functions:

The Bureau of the Comptroller and Global Financial Services (CGFS), Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. We provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. We are located in Charleston, South Carolina and Bangkok, Thailand where we manage one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Our services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. A primary goal is to provide world-class compensation services to customers.

This position will work with all three divisions of Global Compensation to improve, streamline, and automate processes to ensure production, efficiency, and effectiveness within the area.


Minimum/General Requirements:

  • A four-year degree from an accredited college or university is required.
  • Provides support like a Senior Financial Analyst, but in a narrower range of operations and under closer supervision of more senior personnel.
  • A financial analyst would support a defined operation or function, such as examination for invoices for technical errors, recommending action to certifying facials, processing transaction exceptions according to prescribed procedures, recording obligations, recording expenditures, preparing source documentation for requisitions for services, or maintaining memorandum records supporting budget formulation and/or execution.

Functional Responsibility:


  • Candidate will work closely with all three divisions of Global Compensation – must have superior written and oral communication skills to facilitate collaboration and be able to work cross-organizationally.
  • Will be reviewing the PEAR list along with other existing documentation to promote efficiency in processing.
  • Candidate will review existing processes to suggest improvements, process changes, and suggest and implement automation to streamline production.
  • Candidate will be working on high-visibility projects that will have impacts on Global Compensation itself but will also have the attention of high-level management.
  • Receives, researches, analyzes, and processes specialized pay actions
  • Verifies the validity of personnel actions and personal service contracts/agreements prepared by serviced Embassies, rejecting those who are not properly completed or in accord with existing personnel law, regulation and advises post personnel offices of the deficiencies and corrections needed to affect the action.
  • Answers questions via e-mail regarding payroll matters (pay, deductions and related matters).
  • Audits, analyzes, and reconciles reports or accounts, and as necessary, makes adjustments which are largely retroactive in nature. More difficult adjustments may require extensive record searches and involve correction of accounts.
  • Performs manual calculations when deemed necessary to verify year-to-date adjustments and corrections when the calculations cannot be performed through the automated payroll system, and other financial systems as required.
  • Prepares financial reports on various aspects of the payroll cycle, as requested by DoS.
  • Manages key reports such as the W-2 Exception Report, Lump Sum Report, and Pay Capping Report
  • Manages DEO functions and assist with C3 payment processing.
  • Assists with EEX banking changes.

Skills:

  • Project Management background (PMP preferred but not required)
  • Must possess superior multi-tasking, customer service, analytical, organizational, oral and written communication skills.
  • Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required.
  • Requires a strong attention to detail and analytical problem-solving skills
  • Reporting and optimization experience preferred

Qualifications:

  • Education Requirements: A four-year degree from an accredited university or college

Professional and technical certification programs and years of experience may be substituted for years of education, based on credit hour equivalents