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Weekend Customer Support Jobs in Ware, MA (NOW HIRING)

Manufacturing Company

Customer Service Rep

Springfield, MA · On-site

$15.50 - $21.25/hr

About the job Customer Service Rep We are seeking a highly motivated and detail-oriented Customer Support Specialist to deliver exceptional service to our diverse customer base. In this role, you ...

OMG

Customer Service Representative

Agawam, MA · On-site

$16 - $21.75/hr

Support the Regional Managers and Field Sales Representatives with reporting, pricing inquiries, purchase order entry, and customer support. * Identify continuous improvement opportunities in ...

Steel Partners

Customer Service Representative

Agawam, MA · On-site

$16 - $21.75/hr

Support the Regional Managers and Field Sales Representatives with reporting, pricing inquiries, purchase order entry, and customer support. * Identify continuous improvement opportunities in ...

OMG, Inc.

Customer Service Representative

Agawam, MA · On-site

$16 - $21.75/hr

Support the Regional Managers and Field Sales Representatives with reporting, pricing inquiries, purchase order entry, and customer support. * Identify continuous improvement opportunities in ...

Walgreens

Photo Specialist

Shrewsbury, MA · On-site

$16 - $18/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred ...

Walgreens

Photo Specialist

Worcester, MA · On-site

$16 - $18/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred ...

Walgreens

Photo Specialist

East Longmeadow, MA · On-site

$15 - $17.50/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Ware, MA

Weekend Customer Support information

See Ware, MA salary details

$11

$23

$58

How much do weekend customer support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for weekend customer support in Ware, MA is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $12.36 and $27.21 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Ware, MA?

The most popular types of Customer Support jobs in Ware, MA are:

What are popular job titles related to Weekend Customer Support jobs in Ware, MA?

For Weekend Customer Support jobs in Ware, MA, the most frequently searched job titles are:

What cities near Ware, MA are hiring for Weekend Customer Support jobs?

Cities near Ware, MA with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Ware, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,631 per year, or $23.9 per hour.

CUSTOMER SERVICE REPRESENTATIVE

City of Worcester

Worcester, MA • On-site

$19.97 - $24.14/hr

Full-time

Posted 5 days ago

City Of Worcester rating

7.2

Company rating: 7.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

621st of 846 rated public administrative organizations

Job description

CUSTOMER SERVICE REPRESENTATIVE
WORCESTER 311
DEPARTMENT OF EMERGENCY COMMUNICATIONS & MANAGEMENT
CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for the position of Customer Service Representative for the Worcester 311 Customer Service Center in the Department of Emergency Communications & Management. Under the direction of the Director of 311, the position provides exemplary customer support primarily by answering calls at the Customer Service Call Center. The position will also provide services through email, online chats, SMS text and social media. Applicants must be flexible with shift scheduling and be willing to work beyond 40 hours when needed, particularly in winter months and during storm events.
Bilingual candidates are encouraged to apply.
ESSENTIAL ELEMENTS:
  • Answer calls from residents and make proper entries into the Customer Service Request System.
  • Provide support to residents through online chat sessions and social media messaging.
  • Prepare letters based on customer service system requests.
  • Complete follow-up calls for closed work orders to complainant.
  • Act as a passport processing agent.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Excellent verbal and written communication skills.
  • Ability to provide excellent customer service skills.
  • Ability to multitask in a fast-paced work environment.
  • Ability to work independently and as part of a team.
  • Ability to learn City Divisional information quickly.
  • Ability to remain positive with challenging customers.
  • Ability to enter data quickly and accurately.
  • Open to performance improvement and coaching.
  • Regular onsite attendance is required.

MINIMUM REQUIREMENTS:
  • High School Diploma or equivalent
  • Experience using Microsoft Office suite
  • Previous customer service or call center experience
  • Must be 18 years of age
  • Must be a US Citizen, or a non-citizen national
  • Must successfully pass a background c heck

PREFERRED QUALIFICATIONS:
  • Working knowledge of social media and/or online chat support
  • One (1) year of experience providing customer service in an office environment
  • One (1) year of experience in call center environment

SALARY RANGE: $19.97 - $24.14 hourly, full-time, overtime opportunities, with an excellent benefits package.
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 28, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov .

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