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Weekend Customer Support Jobs in Milwaukee, WI (NOW HIRING)

Formlabs

Customer Support Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes ...

Formlabs

Customer Support Representative

Milwaukee, WI

$15.75 - $21.50/hr

To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes ...

Cypress HCM

Customer Support Representative

Milwaukee, WI · On-site

$26 - $35/hr

A leading manufacturing client in Waukesha, Wisconsin is looking to hire a Customer Support Representative to join their team! This position is direct hire, onsite and requires someone who is able to ...

Formlabs

Customer Support Representative

Milwaukee, WI · On-site

$40K - $52K/yr

To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes ...

Pro Mach

Customer Support - Resolution Specialist

Pewaukee, WI · On-site

$17.50 - $23.75/hr

Customer Support - Resolution Specialist Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Milwaukee, WI

Weekend Customer Support information

See Milwaukee, WI salary details

$10

$22

$56

How much do weekend customer support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for weekend customer support in Milwaukee, WI is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $11.83 and $26.06 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Milwaukee, WI?

The most popular types of Customer Support jobs in Milwaukee, WI are:

What are popular job titles related to Weekend Customer Support jobs in Milwaukee, WI?

For Weekend Customer Support jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Milwaukee, WI look for?

The top searched job categories for Weekend Customer Support jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Weekend Customer Support jobs?

Cities near Milwaukee, WI with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you

Customer Support Representative

Milwaukee, WI • On-site

Formlabs
Computer and Electronic Product Manufacturing • 501 - 1,000 employees
Learn more about Formlabsexternal

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

About Formlabs:
Do you want to change how the world creates?
At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.
We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.
Your Impact:
To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes beyond problem-solving. Our goal is to empower users by delivering clear, reliable guidance and fostering a culture of continuous learning. As ambassadors of Formlabs, we strive to create a positive and impactful customer experience, ensuring that every interaction leaves our users more informed, confident, and satisfied with their Formlabs products.
What You'll Do:
  • Accept and work on customer cases through multiple channels, including email and phone conversations with our customers
  • Respond within the published Service Level Agreements, and promise to our customers
  • Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions
  • Dispatch replacement parts, hardware, and software, along with instructions and guidance per business guidelines
  • Work with Services peers and Formlabs teams to be the voice of the customer on software and hardware-related feedback
  • Learn our products, and print for yourself and for our customers

About You:
  • 1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience
  • High School degree or equivalent
  • Strong written and verbal empathetic communication skill

Bonus Skills:
  • Technical retail experience (i.e., Apple Genius bar, Geek squad)
  • Experience in Dental (hygienist, lab technician, etc)
  • Experience in Additive Manufacturing
  • STEM degree
  • Fluency in Spanish or French

Our Benefits & Perks:
  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • 401K matching and access to financial advisors
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan - Take time when you need it
  • Ample on-site parking & pre-tax commuter benefits
  • Healthy on-site lunches, snacks, beverages, & treats
  • Regular sponsored professional development opportunities
  • Many opt-in culture events across our diverse community
  • And of course... unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Apply