ZipRecruiter

Log In

1

Weekend Customer Support Jobs in Milwaukee, WI (NOW HIRING)

Formlabs

Customer Support Representative

Milwaukee, WI · On-site

$40K - $52K/yr

To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes ...

Cypress HCM

Customer Support Representative

Milwaukee, WI · On-site

$26 - $35/hr

A leading manufacturing client in Waukesha, Wisconsin is looking to hire a Customer Support Representative to join their team! This position is direct hire, onsite and requires someone who is able to ...

Formlabs

Customer Support Representative

Milwaukee, WI · On-site

$40K - $52K/yr

To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes ...

Airgas

eBusiness Customer Support Specialist

Germantown, WI · Hybrid

$18.25 - $24.75/hr

R10096587 eBusiness Customer Support Specialist (Open) Location: Germantown, WI (LLC Support) - Warehouse How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and ...

Airgas

eBusiness Customer Support Specialist

Germantown, WI · On-site

$18.25 - $24.75/hr

R10096587 eBusiness Customer Support Specialist (Open) Location: Germantown, WI (LLC Support) - Warehouse How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and ...

Airgas

eBusiness Customer Support Specialist

Germantown, WI · On-site

$18.25 - $24.75/hr

R10096587 eBusiness Customer Support Specialist (Open) Location: Germantown, WI (LLC Support) - Warehouse How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and ...

previous pagenext page

Showing results 21-40

All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Milwaukee, WI

Weekend Customer Support information

See Milwaukee, WI salary details

$10

$22

$56

How much do weekend customer support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for weekend customer support in Milwaukee, WI is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $11.83 and $26.06 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Milwaukee, WI?

The most popular types of Customer Support jobs in Milwaukee, WI are:

What are popular job titles related to Weekend Customer Support jobs in Milwaukee, WI?

For Weekend Customer Support jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Milwaukee, WI look for?

The top searched job categories for Weekend Customer Support jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Weekend Customer Support jobs?

Cities near Milwaukee, WI with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you

Customer Support Representative

Crisis Prevention Institute

Milwaukee, WI • On-site

$16.50 - $22.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.

As a member of the team, you can expect to:

  • Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
  • Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
  • Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.
The Role:

CPI’s Customer Care department helps to drive top- and bottom-line growth by delivering the very best pre- and post-certification support and effortless customer experiences.

The Support Representative occupies a critical role within the Customer Support team as it delivers fast and accurate service to CPI’s customers and Certified Instructors (CIs) via multiple channels. The Representative’s (and team’s) emphasis is on delivering “effortless” customer experiences and the highest levels of first contact resolution (FCR). The Representative provides complete responses to telephone and email inquiries and requests and works to quickly and effectively resolve their issues. The Representative demonstrates competence leveraging CPI’s Customer Relationship Management (CRM) system, the Great Plains accounting system, and Customer Support’s Knowledge Management System (KMS). The Representative also demonstrates a thorough knowledge of CPI’s programs, events, policies, procedures, and PCI compliance standards. Last, the Representative generates leads that fuel the Instructor Certification Program (ICP) growth and high levels of CI renewals, improving retention and revenue.
What You Get To Do Everyday:

  • Provide complete and accurate responses to customer requests arriving via telephone and email.
  • Deliver quick and effective resolution to most issues.
  • Process event registrations and product orders, including those that involve credit card payments.
  • Place outbound calls as necessary to satisfy customer service requests and to secure information needed to complete registrations and product orders.
  • As appropriate, generate leads and offer to register CIs in NCI Renewal events.
  • Take the initiative to offer suggestions that improve customer experience, organizational growth, and operational efficiency.
  • Consistently maintain a pattern of regular and predictable attendance, ensuring presence during all scheduled work hours and contributing to the overall efficiency and productivity of the team.
  • Perform other position‑related duties as assigned.
Qualifications:
  • Highschool Diploma or GED
  • Two or more years of work experience in the customer service industry
  • English Language proficiency
  • Compassionate individual
  • Customer focused
  • Strong analytical and problem-solving skills, with attention to detail 
  • Excellent verbal and written communication and effective listening skills 
  • Ability to learn and utilize technical learning 
  • Ability to prioritize time management skills efficiently 
  • Ability to work in a collaborative environment 
Preferred Qualifications
  • Bachelors Degree
  • Experience within a contact center environment
  • Spanish or French language proficiency

What We Offer:

  • 1st shift; Monday-Friday (9:30 a.m.- 6:00 p.m.)
  • Competitive pay
  • Comprehensive benefits package
  • 401k
  • PTO
  • Health & Wellness Days
  • Paid Volunteer Time Off
  • Continuing education and training
  • Hybrid work schedule

Powered by JazzHR

1e2wgwKReb