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Weekend Customer Support Jobs in Nebraska (NOW HIRING)

Peraton

Customer Technical Specialist

Omaha, NE · On-site

$30K - $48K/yr

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.

Peraton

Customer Technical Specialist

Omaha, NE · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.

Peraton

Customer Technical Specialist

Omaha, NE · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.

Union Bank & Trust

CST Specialist 1

Lincoln, NE · On-site

$14.75 - $19.50/hr

The Customer Support Specialist 1 educates and assists customers with account inquiries as well as product and service-related issues; assistance is provided primarily over the phone, but can include ...

Nexora Talent

Remote Customer Experience Coordinator

Omaha, NE · Remote

$17.25 - $22.50/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring every interaction is smooth, organized, and positive from start to finish. As a Customer Experience ...

Toast

Customer Care Specialist, Retail

Omaha, NE

$16.25 - $21.50/hr

We are looking for a founding voice support team member as we launch dedicated support for our ... Open to schedules that may include weekends, holidays and nights AI at Toast At Toast, one of our ...

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Weekend Customer Support information

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Nebraska?

The most popular types of Customer Support jobs in Nebraska are:

What are popular job titles related to Weekend Customer Support jobs in Nebraska?

For Weekend Customer Support jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Nebraska look for?

The top searched job categories for Weekend Customer Support jobs in Nebraska are:

What cities in Nebraska are hiring for Weekend Customer Support jobs?

Cities in Nebraska with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Technical Specialist

Peraton

Omaha, NE • On-site

$30K - $48K/yr

Full-time

Re-posted 4 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

51st of 224 rated it services

Job description

Responsibilities
Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require using judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (O&M) project related activities.
  • The position requires on-site work at our Omaha, NE location.
  • Must be willing to Travel up to 25% as needed.

Day to Day Work Responsibilities:
  • Provide hands-on technical support for a wide range of IT and network systems including:
    • Cisco switches, fiber backbones, and network infrastructure
    • Desktops, laptops, tablets, printers, scanners, and peripherals
    • Communication equipment (VoIP phones, cell phones, VTC units)
    • Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks
  • Troubleshoot and resolve hardware, software, and network issues both remotely and in-person.
  • Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals.
  • Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
  • Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
  • Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
  • Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
  • Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments.
  • Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies.
  • Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
  • Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.

#TSAImpact
Qualifications
Basic Qualifications:
  • Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years of experience.
  • U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
  • Experience supporting end-user IT hardware and software in a desk-side or field service environment.
  • Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
  • Excellent communication skills and the ability to support senior-level government staff with professionalism.

Preferred Qualifications:
  • Prior experience supporting DHS or other federal agencies.
  • Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials.
  • Familiarity with Cisco switch installations and complex fiber backbone configurations.
  • Working knowledge of Cat6 and fiber patching, installation, and repairs.

Physical Requirements:
  • Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment.
  • Ability to lift 40-50 pounds when installing IT equipment.
  • Ability to push/pull carts to transport equipment.
  • Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches.
  • Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
  • Required to have close visual acuity to perform activities such as viewing a computer terminal.
  • Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current.

Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$30,000 - $48,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

What Peraton employees say

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Hours and flexibility

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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