Customer Success
Boston, MA · On-site
Customer Success Department: Business Operations Employment Type: Full Time Location: SF / Boston / NYC Description We're looking for a Customer Success Lead to join Recentive's business and ...
Customer Success
Boston, MA · On-site
Customer Success Department: Business Operations Employment Type: Full Time Location: SF / Boston / NYC Description We're looking for a Customer Success Lead to join Recentive's business and ...
Customer Success Manager
Boston, MA · On-site
$200 - $250/hr
* Lead and grow a team of four to six Customer Success Managers * Run 1:1s, set expectations, coach against the Customer Success career progression framework, own development plans and performance ...
New
Customer Success Manager
Boston, MA · On-site
$200 - $250/hr
* Lead and grow a team of four to six Customer Success Managers * Run 1:1s, set expectations, coach against the Customer Success career progression framework, own development plans and performance ...
New
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Specialist
Boston, MA · On-site
$60K - $75K/yr
Job Title Customer Success Specialist. Reports To The Customer Success Specialist will report to Customer Success Manager Business Function The role will be part of the wider Global Revenue Team and ...
New
Customer Success Specialist
Boston, MA · On-site
$60K - $75K/yr
Job Title Customer Success Specialist. Reports To The Customer Success Specialist will report to Customer Success Manager Business Function The role will be part of the wider Global Revenue Team and ...
New
Manager, Customer Success
Boston, MA · On-site
$150 - $200/hr
We are looking for a Customer Success Manager whose mission is to lead and grow a team of Customer Success Managers who deliver a best‑in‑class experience for our life sciences customers, while ...
New
Manager, Customer Success
Boston, MA · On-site
$150 - $200/hr
We are looking for a Customer Success Manager whose mission is to lead and grow a team of Customer Success Managers who deliver a best‑in‑class experience for our life sciences customers, while ...
New
Customer Success Manager
Boston, MA · On-site
$85K - $95K/yr
Customer Success Manager We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and ...
Customer Success Manager
Boston, MA · On-site
$85K - $95K/yr
Customer Success Manager We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and ...
Customer Success Manager
Somerville, MA · On-site
Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...
Customer Success Manager
Somerville, MA · On-site
Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...
Customer Success Manager
Boston, MA · On-site
$85K - $95K/yr
We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. About TireTutor, Inc.
Customer Success Manager
Boston, MA · On-site
$85K - $95K/yr
We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. About TireTutor, Inc.
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...
Customer Success Manager
Boston, MA · On-site
Customer Success Manager Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day ...
Customer Success Manager
Boston, MA · On-site
Customer Success Manager Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day ...
Customer Success Manager
Somerville, MA · On-site
ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention ...
Customer Success Manager
Somerville, MA · On-site
ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention ...
Manager, Customer Success
Cambridge, MA · On-site
We are looking for a Customer Success Manager whose mission is to lead and grow a team of Customer Success Managers who deliver a best-in-class experience for our life sciences customers, while ...
Manager, Customer Success
Cambridge, MA · On-site
We are looking for a Customer Success Manager whose mission is to lead and grow a team of Customer Success Managers who deliver a best-in-class experience for our life sciences customers, while ...
Customer Success Manager
Boston, MA · On-site
$100 - $125/hr
The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...
Customer Success Manager
Boston, MA · On-site
$100 - $125/hr
The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...
Customer Success Manager
Boston, MA · On-site
$100 - $125/hr
ABOUT THE ROLE Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion ...
Customer Success Manager
Boston, MA · On-site
$100 - $125/hr
ABOUT THE ROLE Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion ...
Customer Success Manager
Dedham, MA · Hybrid
The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...
Customer Success Manager
Dedham, MA · Hybrid
The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...
Customer Success Manager
Dedham, MA · On-site
The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...
Customer Success Manager
Dedham, MA · On-site
The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...
Customer Success Manager
Boston, MA · On-site
$140K - $160K/yr
Customer Success Manager Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately and scalably ...
Customer Success Manager
Boston, MA · On-site
$140K - $160K/yr
Customer Success Manager Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately and scalably ...
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...
Manager, Customer Success
Cambridge, MA · On-site
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...
Quick apply
Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...
Weekend Customer Success information
What is the difference between Weekend Customer Success vs Weekend Customer Support?
| Aspect | Weekend Customer Success | Weekend Customer Support |
|---|---|---|
| Primary Focus | Building long-term client relationships and ensuring customer success | Providing technical assistance and resolving immediate customer issues |
| Required Skills | Communication, relationship management, product knowledge | Troubleshooting, technical knowledge, problem-solving |
| Work Environment | Proactive engagement, strategic planning | Reactive support, issue resolution |
| Common Certifications | Customer success certifications, CRM proficiency | Technical support certifications, product-specific training |
Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.
What are the most commonly searched types of Customer Success jobs in Massachusetts?
The most popular types of Customer Success jobs in Massachusetts are:
What are popular job titles related to Weekend Customer Success jobs in Massachusetts?
For Weekend Customer Success jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Success jobs in Massachusetts look for?
The top searched job categories for Weekend Customer Success jobs in Massachusetts are:
What cities in Massachusetts are hiring for Weekend Customer Success jobs?
Cities in Massachusetts with the most Weekend Customer Success job openings:
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Retirement
Re-posted 4 days ago
Job description
Customer Success
What You’ll Be Doing
What We’re Looking For
Why Work at Recentive
Department: Business Operations
Employment Type: Full Time
Location: SF / Boston / NYC
Description We’re looking for a Customer Success Lead to join Recentive’s business and operations team. In this role, you’ll work closely with customers from onboarding through renewals and expansions while ensuring all users and organizations capture maximum value from Recentive platforms. You’ll collaborate externally and internally to ensure customer priorities and internal objectives remain in lockstep.What You’ll Be Doing
- Drive adoption, retention and growth : You’ll work with some of the world’s best known brands to drive their business forward.
- Building Foundations : As an integral member of our customer team you will make decisions, build playbooks and set systems to drive the future of our customer engagement. Make sure we don’t get bogged down in the process but understand the value of doing the right things at the right time.
- Be their first call : When a customer needs something, has a question, is wondering about a new idea or just wants to get some input- they should think of you. From training to onboarding and ensuring maximum ROI, you will be the go-to person.
- Product focus : You’ll need to dive head first to learn our products inside and out, why our clients heavily lean on them and what the roadmap can and should look like. You understand that customer success is driven by results and a commitment to pushing the envelope further than you thought it could go.
- Enable connectivity : You will serve as a key liaison across internal and external stakeholders. Documenting and democratizing findings, learnings, complaints and opportunities with the team and create a feedback loop to ensure continual alignment.
What We’re Looking For
- High Integrity + Clear Communication : You know that trust and reliability are paramount in working successfully internally and externally and align that belief with every interaction.
- Lead with Pragmatism : You may not be an engineer, but you are focused on delivering solutions for customers with a mindset rooted in data and objectivity.
- Track Record of Success : You have a proven history of engaging with individual users to senior stakeholders to maintain and grow enterprise relationships.
- Self-Directed : You can work through ambiguity, collaborate across functions, and make thoughtful decisions without needing every detail.
- Boots on the Ground : You embrace in-person interactions: whether with prospects, clients or at one of our offices and understand the impact they have.
Why Work at Recentive
- Impactful Work : Play a key role in shaping operational strategies internally and with our array of top-tier sports organizations, broadcasters, and live entertainment companies through applied analytics.
- Forward Thinking : Build analytical systems that blend creativity and rigor, combining algorithms, optimization, and real-world data to solve high-stakes problems.
- Collaborative Culture : Join a close-knit, interdisciplinary team that values learning, experimentation, and cross-functional collaboration.
- Growth & Ownership : From stock options to generous 401(k) matching, learning stipends and beyond, join a company that is invested in your success.
- Just Getting Started: We’ve accomplished a lot but we’re just in the early innings of where we’ll go. Our new west-coast office in SF is a testament to that growth and will serve as a hub for our growing team.