ZipRecruiter

Log In

1

Weekend Customer Success Jobs in Kansas (NOW HIRING)

BASYS Processing

Customer Success Manager

Lenexa, KS · On-site

Summary The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role ...

BASYS Processing

Customer Success Manager

Lenexa, KS · Hybrid

Summary The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role ...

Probook

Enterprise Customer Success Manager

Manhattan, KS · On-site

$130 - $160/hr

NYC‑based; 5 days/week in‑office. * 3+ years in B2B SaaS Customer Success or Account Management with direct ownership of GRR, NRR, and expansion metrics. * Startup experience required (Series A-D)

Entrust Datacard

Position Overview The Global VP, Customer Success will lead a globally distributed team of Customer Success Managers (CSMs) focused on accelerating customers' time to value, improving adoption, and ...

CoLab Software

Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities Design & Build Scalable Learning ...

Propio

Client Success Manager

Overland Park, KS · On-site

Maintain detailed documentation of client communications and service records using CRM platforms ... success, or customer-facing experience, preferably in a B2B environment managing a large book of ...

Propio

Client Success Manager

Overland Park, KS · On-site

Maintain detailed documentation of client communications and service records using CRM platforms ... success, or customer-facing experience, preferably in a B2B environment managing a large book of ...

Bev-Hub

Customer Account Manager

Wichita, KS

We are looking for talented individuals who are passionate about customer success and thrive in a fast-paced environment. This role collaborates closely with Operations, Scheduling, Quality Assurance ...

Midwest Health

Customer Account Manager

Wichita, KS · On-site

$55 - $75/hr

We are looking for talented individuals who are passionate about customer success and thrive in a fast-paced environment. This role collaborates closely with Operations, Scheduling, Quality Assurance ...

New

Steadily

Agency Success Associate

Overland Park, KS · On-site

$100K/yr

Inde Salary: $100k+ OTE Steadily is hiring an Agency Success Associate in the Kansas City Metro ... Provide excellent and timely customer service to agents. * Troubleshoot and resolve issues that may ...

Steadily

Agency Success Associate

Overland Park, KS · On-site

$80 - $100/hr

Inde Salary: $80,000 base salary - $100,000 OTE + equity Steadily is hiring an Agency Success ... Provide excellent and timely customer service to agents. * Troubleshoot and resolve issues that may ...

Steadily

Agency Success Associate

Overland Park, KS · On-site

$100K/yr

Inde Salary: $100k+ OTE Steadily is hiring an Agency Success Associate in the Kansas City Metro ... Provide excellent and timely customer service to agents. * Troubleshoot and resolve issues that may ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success JobsWeekend Customer Success JobsWeekend Customer Success Jobs in Kansas

Weekend Customer Success information

What is the difference between Weekend Customer Success vs Weekend Customer Support?

AspectWeekend Customer SuccessWeekend Customer Support
Primary FocusBuilding long-term client relationships and ensuring customer successProviding technical assistance and resolving immediate customer issues
Required SkillsCommunication, relationship management, product knowledgeTroubleshooting, technical knowledge, problem-solving
Work EnvironmentProactive engagement, strategic planningReactive support, issue resolution
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

What are the most commonly searched types of Customer Success jobs in Kansas?

The most popular types of Customer Success jobs in Kansas are:

What are popular job titles related to Weekend Customer Success jobs in Kansas?

For Weekend Customer Success jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Success jobs in Kansas look for?

The top searched job categories for Weekend Customer Success jobs in Kansas are:

What cities in Kansas are hiring for Weekend Customer Success jobs?

Cities in Kansas with the most Weekend Customer Success job openings:

Weekend Customer Success jobs near you

Customer Success Manager

BASYS Processing

Lenexa, KS • On-site

Full-time

Re-posted 13 days ago

Job description

Grow with a team that leads with service and builds with purpose.
At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you're energized by meaningful work and motivated to make a real impact, you'll feel right at home here.
We personalize payments and elevate service so our clients can grow with confidence. And we're building a company where innovation, care and accountability shape how we work: together.
Summary
The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role regularly performs account auditing, transaction processing consultation, risk monitoring and mitigation, merchant education, cross-functional coordination, and issue resolution, requiring strong analytical skills, sound judgment, financial and processing knowledge, effective communication, and a results-oriented mindset to effectively carry out assigned duties.
Employees in this role are expected to perform their duties in accordance with The Way We Work, helping to create a company where innovation and care drive meaningful connections.
Duties & Responsibilities
Essential Functions
  • Directs and manages merchant relationships within varied industry verticals using written and verbal communication.
  • Acts as a transaction processing consultant for merchants, providing alternative processing solutions and options while identifying the advantages and disadvantages of the proposed solutions, to minimize associated costs and risks.
  • Works with internal Basys teams to ensure a high level of support for the merchant.
  • Prompt communication with merchant, partners and internal Basys teams when issue/request has been received and expected date of resolution.
  • Investigates and resolves matters with third-party business partners, banking partners, merchants and internal departments.
  • Identifies, monitors, and mitigates risk issues per bank and card policy guidelines.
  • Utilizes set scheduled calls to increase retention efforts within portfolio.
  • Responsible for answering and documenting inbound and outbound calls and responding to email correspondence in a timely manner.

Additional Responsibilities
  • Consistently meets goals for growth, retention, and customer service.
  • Develops, trains and implements educational programs designed to improve merchant transaction processing performance.
  • Inspect merchant processing history to recommend/provide solutions to best fit their processing needs (new equipment, different processing plan, etc.)
  • Assist in training new team members or shadowing sessions as needed.
  • Assist in remediation of outstanding PCI compliance issues.
  • Support merchant re-applications end to end, coordinating required documentation and follow-ups to ensure accurate, timely resubmissions, with additional compensation provided for each successfully completed application
  • To remain innovative and efficient, the use of AI tools is typical and expected within this role and at Basys.
  • Completes other assigned duties as requested.

Requirements
  • World Class problem-solving skills to help resolve customer complaints or needs
  • Excellent verbal and written communication skills to communicate product ideas to clients
  • Up-to-date understanding of the industry's consumer behavior
  • Strong customer service and interpersonal skills for dealing with different types of customers and clients
  • Exceptional analytical skills for analyzing client data
  • Time management and multitasking skills in order to handle multiple tasks and clients at once
  • Strong organizational skills and attention to detail
  • Experience delivering client-focused solutions to customer needs
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience
  • Bachelor's degree in business administration, accounting, marketing or other related fields is preferred
  • A minimum of 3 year experience in a financial institution or customer service position required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.

Apply