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Weekend Chat Support Jobs in Rosedale, MD (NOW HIRING)

Covista

Customer Care Manager

Columbia, MD · On-site

$60K - $63K/yr

... live chat. Responsibilities * Supervise and manage a team of customer service professionals ... 5-10%. * Ability to work on some weekends. Additional Information In support of the pay ...

Walden University

Customer Care Manager

Columbia, MD · Hybrid

... live chat. Responsibilities * Supervise and manage a team of customer service professionals ... 5-10%. * Ability to work on some weekends. Additional Information In support of the pay ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person. * Determine the best solution based on the issue and details provided by ...

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How much do weekend chat support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for weekend chat support in Rosedale, MD is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.21 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Rosedale, MD? The most popular types of Chat Support jobs in Rosedale, MD are:
What are popular job titles related to Weekend Chat Support jobs in Rosedale, MD? For Weekend Chat Support jobs in Rosedale, MD, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Rosedale, MD look for? The top searched job categories for Weekend Chat Support jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Weekend Chat Support jobs? Cities near Rosedale, MD with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you

Customer Care Manager

Covista

Columbia, MD • On-site

$60K - $63K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Company Description
Walden
More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor's, master's or doctoral degree online at Walden.
We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn.
We operate on a hybrid schedule with four in-office days per week (Monday-Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
Job Description
Opportunity at a Glance
The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the online service model each quarter via email, phone, and live chat.
Responsibilities
  • Supervise and manage a team of customer service professionals.
  • Create customer service strategies that can be implemented, measured, and tracked.
  • Work with other teams to ensure great service delivery form the entire organization.
  • Take on front line customer support duties and manage operations of the business to ensure a successful term start.
  • Troubleshoot skills and knowledge of web browsers, Internet connections, and email applications.
  • Performs other duties as assigned
  • Complies with all policies and standards

Qualifications
  • Working Hours:
    • Sunday-Thursday 2pm-11pm EST
  • Bachelor's Degree Required
  • Master's Degree Required
  • 3 3 to 5 years of related experience.
  • Mid-level management experience.
  • Experience working in an organization that has both academic and business a plus.
  • Excellent customer service skills and knowledge.
  • Excellent project management skills.
  • Thrives in a working environment that is fast paced and constantly changing.
  • Basic knowledge and understanding of database applications Intermediate knowledge of eLearning software platforms.
  • Advance Microsoft Office Suite skills.
  • Intermediate knowledge about web-based technologies and Macintosh as well as PC systems.
  • Some travel required at least 5-10%.
  • Ability to work on some weekends.

Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $60,000 and $63,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • Participation in Covista's Flexible Time Off (FTO) Policy
  • 12 Paid Holidays
    For more information related to our benefits please visit:
    https://careers.covista.com/benefits

Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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