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Weekend Chat Support Jobs in Rosedale, MD (NOW HIRING)

USA Lacrosse

Technical Support Specialist

Sparks, MD · On-site

Supporting more than 425,000 members, we provide national leadership, structure, and resources to ... Ability to be flexible with work schedule, including availability to work nights and weekends and ...

AEG

Technical Support Specialist

Sparks, MD · On-site

$55K - $70K/yr

Supporting more than 425,000 members, we provide national leadership, structure, and resources to ... Ability to be flexible with work schedule, including availability to work nights and weekends and ...

Intralox

Technical Support Specialist- 24/7

Baltimore, MD · On-site

$41K - $82K/yr

... weekends, and holidays. • Excellent oral & written communication skills. Will be required to ... support tools and technologies. • Ability to travel 25% Desired: • 5+ years of Industry ...

Cargill

Packaging Technician

White Marsh, MD · On-site

$22.32/hr

... businesses who support unique customers or markets, including animal nutrition and health ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

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All JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Rosedale, MD

Weekend Chat Support information

See Rosedale, MD salary details

$13

$24

$42

How much do weekend chat support jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for weekend chat support in Rosedale, MD is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.21 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Rosedale, MD? The most popular types of Chat Support jobs in Rosedale, MD are:
What job categories do people searching Weekend Chat Support jobs in Rosedale, MD look for? The top searched job categories for Weekend Chat Support jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Weekend Chat Support jobs? Cities near Rosedale, MD with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Rosedale, MD as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,965 per year, or $25 per hour.
Technical Support Specialist

Technical Support Specialist

Alertus Technologies

Baltimore, MD

Full-time

Posted 10 days ago

Job description

Company Description
At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. 
 
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. 
 
Job Description
We are looking for a motivated and customer-oriented Technical Support Specialist to join our Technical Support team. In this role, you will report to the Technical Support Manager, and will be responsible for keeping our customers’ installed Alertus systems at full-readiness by combining technical knowledge with exceptional customer service.
 
This is an excellent opportunity for individuals who are looking to launch their career in IT and have a passion for technology, problem-solving, and helping others.
 
This is an office based role and requires reporting to our HQ in Baltimore daily. This position may possibly require adjusted work hours. Technical support coverage ranges from 7am-7pm EST. 
A Day in the Life:
  • Troubleshoot both Alertus hardware and software solutions with the customer to resolve technical roadblocks
  • Provide exceptional customer service via phone, email, and screen share tools
  • Collaborate with Technical Support Leadership team to identify, diagnose, and resolve any software or hardware faults, escalating to Product Development when needed
  • Prioritize support requests in our Salesforce ticketing system based on set levels of immediacy
  • Provide guidance to customers on installing Alertus solutions
  • Collect and analyze detailed information to categorize and document requests
  • Proactively analyze recurring issues and create innovative solutions 
  • Create Knowledge Base articles based on case information to provide ours customer and internal staff with recommended steps to decrease the time to resolution
  • Research open issues thoroughly and quickly address those issues toward an accurate resolution
  • Other duties as assigned
Required Skills & Abilities:
  • Strong problem-solving and analytical skills
  • Excellent communication & interpersonal skills
  • Familiarity with hardware, software, & network technologies
  • Ability to work independently & as part of a team
  • Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc.
  • Strong customer service mindset 
  • Basic understanding of core networking concepts such as DNS, DHCP, HTTP(S), and TLS
  • Ability to multitask & prioritize workload in a fast-paced, ever changing environment
  • Basic knowledge of IT security principles and policies that impact network environments
  • Experience in troubleshooting Windows systems
  • Ability to travel on occasion
Desired Skills:
  • Understanding of Windows, Linux and MacOS Administration
  • Ability to develop expertise in application support involving REST and API integrations
  • Familiarity with Windows Workstation Deployment and Administration
  • Experience with supporting web applications 
Education & Experience:
  • Bachelor’s Degree in Information Technology, Computer Science, or related field
  • 0-2 years experience in a Technical Support positon
  • Net+, Security+, or similar certification is a plus
Alertus Career Advantages:
  • Paid Time Off
  • Paid Holidays
  • 401(k) Retirement Plan 
  • Medical, Dental, and Vision Plans
  • Short-term Disability, Accident, Hospital, and Cancer Insurance
  • Live Near Your Work Homebuying Incentive Program
  • Employee Referral Bonuses
The referenced base salary range represents the low and high end of Alertus’ salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.
 
Additional Information:
All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
 
Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.
 
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
All your information will be kept confidential according to EEO guidelines.
 
AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.