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Weekend Chat Support Jobs in Rosedale, MD (NOW HIRING)

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Weekend Chat Support information

See Rosedale, MD salary details

$13

$24

$42

How much do weekend chat support jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for weekend chat support in Rosedale, MD is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.21 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Rosedale, MD? The most popular types of Chat Support jobs in Rosedale, MD are:
What job categories do people searching Weekend Chat Support jobs in Rosedale, MD look for? The top searched job categories for Weekend Chat Support jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Weekend Chat Support jobs? Cities near Rosedale, MD with the most Weekend Chat Support job openings:
Infographic showing various Weekend Chat Support job openings in Rosedale, MD as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,965 per year, or $25 per hour.
Career Catalyst Support Specialist

Career Catalyst Support Specialist

The Arc

Baltimore, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago


Job description

At The Arc Baltimore, our Career Catalyst Employment Support Specialists (ESS II's) play a vital role in supporting individuals with intellectual and developmental disabilities (I/DD) to live enriched, vibrant, and self-directed lives. ESS' empower the people we support to overcome challenges, build independence, and fully participate in the activities and experiences that matter most to them.

Our specialty is Life Design-championing each individual's unique goals and aspirations. We are committed to designing lives that are vibrant, colorful, joyful, and rooted in purpose and belonging. This work is made possible by hiring exceptional Employment Support Specialists who lead with passion and dedication.

Who We Are:

Founded in 1949, The Arc Baltimore has been a trusted and indispensable community resource for more than 75 years. We provide a comprehensive range of services, including employment training and support, day and residential services, family education and support, treatment foster care, assistive technology, respite services, public policy advocacy, and information and referrals.

The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.

Our full-time and part-time employees deliver services in people's homes, workplaces, day centers, and neighborhoods throughout the community.

Job Overview:

The Career Catalyst Employment Support Specialist II (ESS II) facilitates employment-focused, community-based activities, and provides support and advocacy for people with developmental disabilities participating in The Arc Baltimore's Career Catalyst program. The Career Catalyst ESSII is an important role that maximizes community participation, inclusion, and increased independence for people supported through planned outings and activities based on their interests and employment goals. Career exploration and employment-related skill building opportunities can take various forms, such as attending financial literacy classes at a bank, taking public transportation, visiting businesses for informational tours, assisting with resume development, submitting applications and interview assistance, and participating in volunteer activities.The Career Catalyst ESSII generally works with a group of up to 4 people but may support a person individually for job interviews and if employment is secured. This position often interacts with families and internal and external members of a supported person's team.

Key Responsibilities:

  • Promote and ensure adherence to agency mission to support people lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.
  • Ensure all people receiving support are treated with dignity and respect.
  • Provide guidance and actively support people to ensure successful participation in activities of their choosing and achievement of their goals based on their person-centered plan.
  • Act as a role model, mentor, and trainer for people seeking employment and the development and maintenance of skills and increased independence related to community membership.
  • Work independently and with the Career Catalyst team to create partnerships that will further employment-related opportunities and experiences for people participating in Career Catalyst.
  • Participate in the coordination, scheduling and execution of daily activities.
  • Daily, take public transportation or drive personal vehicle, as appropriate, to transport people supported to activities in the community.
  • Complete accurate and quality daily documentation and reporting related to people's activities and progress towards goals.
  • Ensure the health and safety needs of the people we support are met in all environments and situations.
  • As appropriate, develop individualized job placements that match the person's vocational interests, skills and needs. Provide assistance with interviews.
  • For people who obtain employment, provide onboarding assistance, and individualized intensive job support(s) such as teaching new job skills through systematic instruction, modeling and training in interpersonal skills for the workplace, assisting with workplace training(s), creating and implementing non-stigmatizing workplace accommodations and modifications, developing natural supports and travel training, forexample.
  • Stay current with all training(s) required for the position.
  • Other duties as assigned.

Requirements:

  • High school diploma or G.E.D required.
  • 3-5 years of professional work experience in a similar relevant industry.
  • Valid driver's license (not provisional) with a clean driving record
  • Must be able to transport people supported as needed.
  • The ability to work some evenings and weekends as needed.
  • The ability to have consistent access to a cell phone.

Preferred:

A.A. degree in Human Services, Psychology, Sociology, and 2 years of experience working with supported people.

Bachelor's degree in human services, Psychology, Sociology and or 1 year of experience working with support people.

Benefits:

Generous paid-time-off for benefit eligible positions

Comprehensive medical, dental, vision, and life insurance benefits for eligible positions

$500.00 referral bonuses

Retirement: 403(b) plan with employer match available after 1 year of service

Employee Discount Program

Employee Assistance Program

Short- and Long-Term disability plans

Mileage (Travel) Reimbursement

Tuition Reimbursement

Eligibility for Public Student Loan Forgiveness (PSLF)

Paid Training including CPR, Mandt, Certified Medication Technician (CMT), and NADSP certification

Parking is provided at our work sites

Opportunities for advancement

The Arc Baltimore provides Equal Employment Opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. We welcome everyone interested in our mission to join us. If you require accommodation during the application process, please contact us and we will make every effort to meet your needs