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Weekend Chat Support Jobs in Amherst, MA (NOW HIRING)

PIP

Customer Support Specialist

East Longmeadow, MA · On-site

$21 - $25/hr

Customer Support Specialist Location: East Longmeadow, MA Job Type: Full-Time About Us: We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and ...

bankESB

Customer Care Representative

Easthampton, MA · On-site

$16 - $21.75/hr

... support to customers, branch personnel and management for a multi-bank holding company. Primary ... May be required to work extended hours or weekend. An Affirmative Action/Equal Opportunity Employer ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations. Responsibilities : • Deliver Tier 1 ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are ...

Manufacturing Company

Customer Service Rep

Springfield, MA · On-site

$15.50 - $21.25/hr

Deliver exceptional support across government and commercial sectors via phone, ticketing, chat, and email channels. * Navigate secure and compliant workflows , primarily in the Government sector ...

Filtration Group

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Respond to customer inquiries via phone, email, live chat, or social media with professionalism and ... Support marketing campaigns by following up on inbound leads and converting interest into sales

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Amherst, MA

Weekend Chat Support information

See Amherst, MA salary details

$14

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$44

How much do weekend chat support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for weekend chat support in Amherst, MA is $25.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.93 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Amherst, MA?

The most popular types of Chat Support jobs in Amherst, MA are:

What are popular job titles related to Weekend Chat Support jobs in Amherst, MA?

For Weekend Chat Support jobs in Amherst, MA, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Amherst, MA look for?

The top searched job categories for Weekend Chat Support jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Weekend Chat Support jobs?

Cities near Amherst, MA with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you

Customer Support Specialist

PIP, East Longmeadow, MA

East Longmeadow, MA • On-site

$21 - $25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 19 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Paid time off


Job Title: Customer Support Specialist

Location: East Longmeadow, MA
Job Type: Full-Time
About Us:
We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and exceptional customer experiences. We are seeking a detail-oriented and customer-focused professional to become a member of our team as a Client Support Specialist.
Key Responsibilities:

●      Serve as the primary point of contact for customers via phone, email, and in person
●      Manage client relationships and ensure a high level of customer satisfaction and retention
●      Process orders using customer retention and print management systems (including PrintSmith)
●      Coordinate with production teams to ensure accuracy and timely delivery of projects
●      Review job specifications carefully to maintain quality and minimize errors
●      Handle customer inquiries, provide quotes, and resolve issues efficiently
●      Assist with e-commerce order processing and online customer interactions
●      Assist with order buyouts and vendor coordination as required
●      Help manage and track inventory for office and production departments
Qualifications:

●      Previous experience in the commercial printing industry preferred
●      College graduate, 4-year degree or equivalent 
●      Excellent communication skills, written and oral
●      Great people skills are a must. Organized and detail oriented
●      Proficiency in Microsoft Office (Word, Excel, Outlook)
●      Experience with PrintSmith or similar print management/customer retention software preferred
●      Strong phone etiquette and excellent oral and written communication skills
●      Exceptional attention to detail and organizational skills
●      Ability to multitask and thrive in a fast-paced, deadline-driven environment
●      Comfortable working directly with clients and managing multiple projects simultaneously
●      Familiarity with e-commerce platforms and social media tools
What We Offer:

●      Competitive wage based on experience
●      Health Insurance, Dental Insurance, Vacation Pay, 401k after prescribed period
●      Supportive team environment
●      Opportunities for growth and development