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Weekend Chat Support Jobs in Amherst, MA (NOW HIRING)

FG Clean Wipes

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Respond to customer inquiries via phone, email, live chat, or social media with professionalism and ... Support marketing campaigns by following up on inbound leads and converting interest into sales

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Amherst, MA

Weekend Chat Support information

See Amherst, MA salary details

$14

$25

$44

How much do weekend chat support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for weekend chat support in Amherst, MA is $25.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.93 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Amherst, MA?

The most popular types of Chat Support jobs in Amherst, MA are:

What are popular job titles related to Weekend Chat Support jobs in Amherst, MA?

For Weekend Chat Support jobs in Amherst, MA, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Amherst, MA look for?

The top searched job categories for Weekend Chat Support jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Weekend Chat Support jobs?

Cities near Amherst, MA with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you

Customer Service Representative

Filtration Group Corp

Chicopee, MA

$16 - $21.75/hr

Full-time

Posted 17 days ago

Filtration Group rating

6.6

Company rating: 6.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you'll serve as a key point of contact for customers, handling service inquiries, processing purchase orders, collaborating with the field sales reps while also identifying opportunities to upsell, cross-sell, and generate new business. This position is ideal for someone who enjoys building relationships and driving growth through excellent communication and sales skills.


  • Respond to customer inquiries via phone, email, live chat, or social media with professionalism and care
  • Troubleshoot product/service issues and ensure prompt resolution (with the help of Operations, Quality, Field Sales)
  • Accurately document customer interactions and maintain CRM (Salesforce.com) records
  • Follow up with customers to ensure satisfaction and build loyalty
  • Collaborate with internal teams to resolve complex service requests
  • Process Purchase Orders, build Invoices, coordinate product sample requests
  • Proactively engage existing customers to understand their needs and recommend solutions
  • Promote and upsell relevant products or services to meet customer needs and achieve sales targets
  • Generate quotes, process orders, and follow up on sales opportunities
  • Support marketing campaigns by following up on inbound leads and converting interest into sales
  • Meet or exceed monthly sales and customer satisfaction goals

  • High school diploma or equivalent (minimum)
  • Previous experience in customer service, inside sales, or a related role
  • Strong interpersonal and communication skills
  • Proven ability to handle objections and close sales
  • Familiarity with CRM systems (e.g., Salesforce)
  • Excellent organizational skills and attention to detail
  • Comfortable working in a goal-driven environment

More About Filtration Group

Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.   

The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group has the broadest portfolio of solutions in the industry and has had a particular focus on building a leading platform of solutions focused on the Life Sciences and Indoor Air Quality end markets which are rapidly growing in the current market environment. Filtration Group produces mission critical products with high replacement rates.  Over 80 percent of the Company’s revenue comes from replacement / consumable products, many of which are specified into customer’s products or processes.  With revenues over $2 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world and has a global footprint of 141 facilities in 28 countries. Filtration Group has over 10,000 employees who are united in their Mission to make the world safer, healthier and more productive.

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