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Weekend Chat Support Jobs in Minnesota (NOW HIRING)

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Weekend Chat Support information

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Minnesota? The most popular types of Chat Support jobs in Minnesota are:
What are popular job titles related to Weekend Chat Support jobs in Minnesota? For Weekend Chat Support jobs in Minnesota, the most frequently searched job titles are:
What cities in Minnesota are hiring for Weekend Chat Support jobs? Cities in Minnesota with the most Weekend Chat Support job openings:
Asleep Overnight Direct Support Professional (DSP)

Asleep Overnight Direct Support Professional (DSP)

Residential Services, Inc.

Cambridge, MN

$18.75 - $19.25/hr

Full-time, Part-time

Medical, Dental, Life, Retirement, PTO

Posted 6 days ago


Job description

Residential Services, Inc. (RSI) is hiring a part-time asleep overnight Direct Support Professional (DSP) for our adult foster care home in Cambridge, MN. As a DSP, you will help people with disabilities and mental illness live their best, most fulfilling lives. If you are compassionate, warm-hearted, and reliable with a passion for caring for others, apply to join our team! No prior experience or certifications are required to get started in this exciting and rewarding field! 
 

Shift: 10:00pm-8:00am. 30 hours per week. Every other weekend is required. A driver's license is required. 18+ is required. Staff will work 6 days on and 8 days off. 

Salary: $18.75-$19.25 per hour for awake hours, $12.00 per hour for asleep hours
Awake hours: 10:00pm-12:00am and 6:00am-8:00am
Asleep hours: 12:00am-6:00am

What we offer: 

  • Health and dental insurance (Full-time) 
  • 403(b) retirement plan with employer matching 
  • Paid Time Off (PTO) for full-time and part-time staff 
  • Paid training 
  • $500 refer-a-friend bonus 
  • Employee Assistance Program 
  • Long-term disability and life insurance (Full-time) 
  • Flexible scheduling
  • Employee wellness & resource programs
  • Employee recognition & rewards programs
  • Free meals
  • Eligible employees may qualify for tuition assistance and student loan forgiveness through state and federal assistance programs. 

Other benefits RSI employees enjoy include flexible scheduling, free meals, employee recognition and rewards, and every other weekend off. Eligible employees may also qualify for tuition assistance and student loan forgiveness through state and federal assistance programs. 
 

You will gain a diverse range of skills as a DSP that will help jump start careers in many different fields, including promotion opportunities at RSI, social services, human services, psychology, education, healthcare, physical and occupational therapy, communications, and much more.  
 

What You’ll do as a DSP: 

As a DSP, you will help people with disabilities and mental illness live their best, most fulfilling lives. You will assist in a variety of day-to-day tasks based on the needs and goals of the people you are caring for. Duties may include medication administration, household duties, behavioral management, assistance with personal hygiene and medical cares, and community activities such as shopping, concerts, going out to eat, movies, fitness, outdoor recreation, and more. You will develop meaningful relationships and be part of a person-centered culture that values the people we support and team members. 

Your schedule will typically include 4–8-hour shifts with hours scheduled during the week and every other weekend. We support people 24/7 and have a variety of shift times available. 

For this position you will need: 

  • To pass a post-offer background check 
  • A valid driver’s license and be able to pass an MVR check if working days or evenings 

About RSI:  

RSI has been working in communities in Minnesota since 1978 in home and community-based settings for people living with disabilities and mental illness, providing a range of services catered for individuals of all ages, identities, and abilities. We believe that all people, regardless of their disability, can live successfully in a community-based setting given the proper supports. 

How to Apply: 
You can apply online by visiting our employment website at www.rsi.jobs. You may also fill out a paper application at any of our office locations. Interviews are conducted over the phone, video chat, or in person. 
RSI hosts walk-in interviews every Thursday from 9am-4pm at our Duluth office. Apply and interview on the spot!
If you require reasonable accommodation in completing an application, interviewing, or participating in the employee selection process, please direct your inquiries to our HR Department at (218) 727-2696 or info@residentialservices.org.   
Learn more about RSI by visiting our website and liking us on Facebook.
Salary: $12.00 per hour for asleep hours, $18.75-$19.25 per hour for awake hours
RSI is a 2022-2025 Star Tribune Top Workplace in Minnesota!
Enhancing the lives of people with disabilities by providing innovative services that promote inclusion and self-determination.
RSI is an equal opportunity employer. Applicants will receive consideration for employment regardless of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.
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