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Weekend Chat Support Jobs in Colorado (NOW HIRING)

FRONTSTEPS

Customer Support Tier II (Onsite)

Denver, CO

$55K - $70K/yr

Promptly respond to and manage high-priority customer inquiries via phone, email, and chat ... Prior experience supporting Accounting or Payments products is highly preferred. * Ability to think ...

Frontsteps

Customer Support Tier II (Onsite)

Denver, CO · On-site

$26.45 - $33.66/hr

Promptly respond to and manage high-priority customer inquiries via phone, email, and chat ... Prior experience supporting Accounting or Payments products is highly preferred. * Ability to think ...

FRONTSTEPS

Customer Support Tier II (Onsite)

Denver, CO · On-site

$26.45 - $33.66/hr

Promptly respond to and manage high-priority customer inquiries via phone, email, and chat ... Prior experience supporting Accounting or Payments products is highly preferred. * Ability to think ...

Cargill

Pre-Treatment Waste Water

Fort Morgan, CO

$23.50/hr

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Monitor and Maintain Pumps in pretreatment areas and lift stations to support continuous flow

Auxillium

Technical Support Specialist

La Junta, CO · On-site

$15.50/hr

Auxillium is the most unique call center in the US, and we are designed to support smaller call ... Multiple shifts available, includes weekend and evening hours will be discussed in interview. Pay ...

Insight Global

Support Specialist

Greeley, CO · On-site

$20 - $22/hr

... supported throughout the process. Additionally, you will report customer feedback and common issues to help drive continuous improvement, all while representing our client with a customer-first ...

AlloSource

Associate Help Desk Specialist

Englewood, CO · On-site

$17.31 - $19.07/hr

Must be able to work occasional off hours (nights/weekends) to perform system maintenance or ... Chat and Online Meetings support - Basic Understanding * Mobile support - Basic Understanding

Candid Health

Customer Support

Denver, CO · On-site +1

$70K - $125K/yr

Customer Support Representative Candid Health is building a platform to make medical billing easy, so healthcare providers can get paid. Our Customer Support team is looking for its next team member ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Colorado

Weekend Chat Support information

See Colorado salary details

$15

$27

$47

How much do weekend chat support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for weekend chat support in Colorado is $27.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $29.81 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Colorado? The most popular types of Chat Support jobs in Colorado are:
What are popular job titles related to Weekend Chat Support jobs in Colorado? For Weekend Chat Support jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Colorado look for? The top searched job categories for Weekend Chat Support jobs in Colorado are:
What cities in Colorado are hiring for Weekend Chat Support jobs? Cities in Colorado with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Colorado as of June 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,970 per year, or $27.4 per hour.
Customer Support Tier II (Onsite)

Customer Support Tier II (Onsite)

FRONTSTEPS

Denver, CO

$55K - $70K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

POSITION OVERVIEW
FRONTSTEPS, the leader in HOA software, is seeking a highly motivated and tenacious Customer Support Tier II - Caliber specialist to join our team in Denver, CO. This is a career-track role for individuals who find genuine fulfillment in diagnosing and resolving backend platform functionality issues for our customers using our industry-leading Caliber Accounting platform.
The core of this role is not writing code, but masterful problem resolution. You will be the "go-to" resource responsible for resolving backend product issues by expertly leveraging our internal knowledge base, established documentation, and collaborative team resources. We are looking for individuals who view customer support as a competitive sport-solving the problem quickly, documenting the outcome thoroughly, and moving on to the next challenge.
Location: This is a full-time, in-office position based out of our Denver, CO headquarters.
ESSENTIAL FUNCTIONS & RESOLUTION FOCUS
  • Promptly respond to and manage high-priority customer inquiries via phone, email, and chat platforms, focusing on resolving backend issues related to our accounting platform.
  • Systematically address client issues by gathering data, analyzing needs, researching resolutions using established documentation and internal knowledge, and selecting and implementing the best solution.
  • Triage, assign, and accurately escalate complex or unresolved cases to the appropriate engineering or product team members, providing flawless documentation of all troubleshooting steps.
  • Perform necessary data lookups for troubleshooting backend product issues (including basic SQL usage) to support resolution and regulatory compliance.
  • Submit detailed and accurate software bug documentation using our tracking system (e.g., Visual Studio Team Services ticket creation).
  • Work closely with partner vendors and cross-functional teams to resolve integration issues and support the broader FRONTSTEPS product suite.
  • Actively create, update, and maintain internal and customer-facing training documentation and knowledge resources.
  • Other duties as requested by management.

ATTRIBUTES, SKILLS & CAREER MINDSET
This role is for individuals seeking a long-term career path in SaaS Customer Support.
Required Mindset:
  • Demonstrated competitive drive to quickly and thoroughly resolve complex customer issues rather than relying on others to fix the problem.
  • Excellent troubleshooting skills, specifically the ability to diagnose, document, and reproduce complex issues using internal documentation and the knowledge base as primary tools.
  • Ability to handle escalated cases with a high sense of urgency and relentless follow-through.
  • Passionate about continual learning and staying current with product updates and industry trends.

Required Qualifications:
  • 3 - 5 years in a Customer Service/Support setting for a Software-as-a-Service (SaaS) company. Prior experience supporting Accounting or Payments products is highly preferred.
  • Ability to think globally about different interacting systems and provide creative solutions to problems within established processes.
  • Strong writing skills and excellent phone etiquette to communicate complex technical information clearly to non-technical customers.
  • Comfortable supporting software both remotely and directly. Basic SQL proficiency is required to perform data lookups and troubleshooting; however, this is a support role, not an engineering role.
  • Demonstrated use of CRM and case tracking applications.

PAY RANGE & DESCRIPTION
This position will be based full-time out of our FRONTSTEPS' Denver, CO headquarters and pays $26.45 - $33.66 per hour (the equivalent of $55,000 - $70,000 per year).
Benefits for Full Time roles include the following:
• Medical, Dental, and Vision
• Company-sponsored Life Insurance
• Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
• FSA/HSA
• Paid Time Off
• Sick Time
• Paid covered employee parking
• 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

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