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Weekend Chat Support Jobs in Highlands Ranch, CO

Datadog

Federal Support Engineer 3

Denver, CO · Hybrid

Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and ... Able to work an on-call rotating schedule that requires weekend availability Datadog values people ...

J.P. Morgan

Technology Support Specialist

Aurora, CO

Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures * Utilizes established problem ...

J.P. Morgan

Technology Support Specialist

Aurora, CO · On-site

Provides basic first-line support for hardware, software, and technology issues through live chat and service requests by utilizing established problem-solving techniques and diagnostic tools to ...

Emporia Energy

Customer Support Specialist

Littleton, CO · On-site

$25/hr

Role Overview and Responsibilities We handle hundreds of daily support requests through various channels, including phone, in-app/web chat, email, web form submissions, and social media. These range ...

Datadog

Federal Support Engineer 3

Denver, CO · On-site

$92K - $122K/yr

Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and ... Able to work an on-call rotating schedule that requires weekend availability Datadog values people ...

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Weekend Chat Support information

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$15

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$46

How much do weekend chat support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for weekend chat support in Highlands Ranch, CO is $27.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $29.76 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Highlands Ranch, CO?

The most popular types of Chat Support jobs in Highlands Ranch, CO are:

What are popular job titles related to Weekend Chat Support jobs in Highlands Ranch, CO?

For Weekend Chat Support jobs in Highlands Ranch, CO, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Highlands Ranch, CO look for?

The top searched job categories for Weekend Chat Support jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Weekend Chat Support jobs?

Cities near Highlands Ranch, CO with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you

Seasonal Customer Experience Coordinator

Denver, CO • Remote

Artifact Uprising
Manufacturing • 51 - 200 employees
Learn more about Artifact Uprisingexternal

$19/hr

Temporary

Posted 20 days ago

Job description

You thrive in a fast-paced environment and enjoy solving problems. You're dependable, committed, and someone your teammates can count on to show up prepared and ready to contribute every day. You communicate with empathy, stay calm under pressure, pay close attention to detail, and are comfortable making thoughtful decisions when every situation doesn't fit neatly into a policy. You know that great customer experiences are built through consistency, teamwork, and a willingness to step in wherever you're needed to support both customers and your team.

As a Seasonal Customer Support Coordinator, you'll be a key member of the Artifact Uprising Customer Experience Team, helping customers through one of our busiest times of the year. You'll spend the majority of your day supporting customers through email and live chat, answering questions, resolving issues, and helping people create meaningful projects.

Beyond supporting customers, you'll gain hands-on experience in ecommerce operations, support cross-functional Customer Experience initiatives, and learn how a high-performing team delivers exceptional customer experiences at scale.

Please Note: This is a seasonal position beginning on October 19th and ending on January 9th. Team members are expected to work the full duration of the seasonal contract. This role requires a consistent 38-40 hour workweek. Scheduled hours are based on business needs and may include nights, weekends, and holidays. Hours are assigned in advance and are not flexible. Remote team members must have a dedicated workspace and be able to give their full attention to customers and assigned responsibilities throughout every scheduled shift. Team members are responsible for providing their own computer that meets the technical requirements of the role and must have reliable high-speed internet capable of supporting video meetings and cloud-based customer support tools.

Because this role supports our busiest season, we're looking for candidates who are excited to commit to the full seasonal contract and help our team deliver an exceptional customer experience from start to finish. 

Pay: $19/hr
Job Responsibilities

  • Manage a daily combination of email and live chat conversations with customers.

  • Help customers with website navigation, product questions, ordering and payment issues, package tracking, and more.

  • Take ownership of complex or escalated customer situations and work toward thoughtful, timely resolutions.

  • Provide phone support when a situation requires additional care or a more personal approach.

  • Contact shipping carriers to assist with address changes and other delivery-related requests when needed.

  • Support additional Customer Experience projects and initiatives as business needs and capacity allow.

  • Consistently provide timely, accurate, and empathetic responses to customers.

  • Identify opportunities to improve the customer experience and share feedback with the team.

  • Maintain reliable attendance and arrive ready to work for every scheduled shift.

  • Be available to work assigned weekend, evening, and holiday hours as needed.

  • Remain committed and available for the full duration of the seasonal contract.

Qualifications

Experience

  • Bachelor's degree or equivalent experience preferred.

  • 1+ years of customer support experience in an ecommerce environment, with experience supporting customers through email and live chat.

How You Work

  • Reliable & Committed: Consistently present, punctual, and prepared to work assigned shifts throughout the full seasonal contract.

  • Adaptable: Comfortable making thoughtful decisions when a situation doesn't fit neatly into a policy.

  • Fast Learner: Comfortable learning and working across multiple technology platforms and able to learn and pivot quickly.

  • Thrives in a Fast-Paced Environment: Able to prioritize competing priorities, resolve issues efficiently, and remain calm under pressure.

  • Confident Problem Solver: Comfortable taking ownership of complex customer requests and escalations, knowing when to make a decision and when to involve leadership.

  • Flexible Team Player: Willing to support projects and responsibilities outside of direct email and chat support when business needs and capacity allow.

  • Focused: Able to work from a dedicated workspace and give your full attention to customers and teammates throughout every scheduled shift.

  • Strong Communicator: A clear, thoughtful communicator with excellent written and verbal communication skills.

  • Customer First: Balances empathy with sound judgment to deliver exceptional customer experiences while supporting business needs.

  • Detail Oriented: Maintains a high level of accuracy and follow-through, even while managing multiple priorities.

  • Holiday Mindset: Excited to support customers during our busiest season and committed to delivering an exceptional experience when it matters most.

Preferred Qualifications

  • Experience using Zendesk or a similar customer support platform (Zendesk experience strongly preferred).

  • Experience working alongside AI-powered customer support tools or AI agents.

  • Experience in the ecommerce industry.

  • An existing appreciation for the Artifact Uprising brand.

Job Perks

  • Fully remote seasonal position.

  • Paid training before the holiday season begins.

  • Consistent full-time schedule (40 hours/week) with set working hours.

  • Employee discount on Artifact Uprising products throughout your seasonal employment.

  • Site credit to use toward Artifact Uprising product. 

  • Seasonal team swag. 

  • Opportunity to gain hands-on experience with modern customer experience systems, AI-powered support tools, and ecommerce operations. 

  • Join a collaborative, supportive team that values ownership, teamwork, and delivering exceptional customer experiences.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.