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Weekend Call Center Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Representative

Wichita, KS · On-site

$12 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center sales operations. This role focuses on driving revenue growth, enhancing customer experiences across ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$12 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service. To be considered for this position, you must ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

$60K/yr

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center sales operations. This role focuses on driving revenue growth, enhancing customer experiences across ...

MCI Careers

Call Center Sales Manager

Wichita, KS

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center sales operations. This role focuses on driving revenue growth, enhancing customer experiences across ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$11 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service. To be considered for this position, you must ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$11 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service. To be considered for this position, you must ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$15.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service. To be considered for this position, you must ...

MCI Careers

Call Center Sales Manager

Wichita, KS

$60K/yr

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center sales operations. This role focuses on driving revenue growth, enhancing customer experiences across ...

GraceMed Health Clinic

Call Center Representative

Wichita, KS · On-site

$15.75 - $19.75/hr

  • Medical

  • Dental

Call Center Representative Provides critical first contact between patients and GraceMed Health Clinic, Inc. by scheduling patients for appointments for both dental and medical departments. Duties ...

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Showing results 21-40

All JobsCall Center JobsWeekend Call Center JobsWeekend Call Center Jobs in Kansas

Weekend Call Center information

See Kansas salary details

$9

$15

$22

How much do weekend call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for weekend call center in Kansas is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.16 per hour, depending on experience, location, and employer.

What is a weekend call center representative?

Weekend Call Center jobs involve handling customer service, sales, or technical support calls during weekends. Employees in these roles may answer inquiries, resolve issues, process orders, or provide information to customers over the phone. These positions are ideal for those seeking part-time work, flexible hours, or supplementary income, and may be found in various industries such as retail, healthcare, and telecommunications. Weekend shifts often require strong communication skills, problem-solving abilities, and the capacity to work independently or as part of a team.

What challenges do weekend call center representatives face, and how can they manage them?

Weekend Call Center representatives often handle higher call volumes and more urgent customer inquiries, as many businesses operate with reduced staffing during weekends. This can result in fast-paced shifts and increased pressure to resolve issues efficiently. To manage these challenges, representatives benefit from strong time management skills, thorough knowledge of company procedures, and effective communication with both customers and team members. Additionally, staying proactive in seeking support from supervisors and using available resources can help maintain high-quality service even during busy periods.

What skills and qualifications are needed to thrive as a weekend call center representative?

To thrive as a Weekend Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Outstanding active listening, patience, and stress management set top performers apart in this role. These skills enable representatives to efficiently resolve customer issues and maintain high satisfaction, especially during high-volume weekend shifts.

What is the difference between Weekend Call Center vs Customer Service Representative?

AspectWeekend Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in shifts including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and techUsed across various industries like retail, finance, healthcare
Search & Comparison IntentFocus on weekend availability and call center rolesBroader customer service roles, not limited to weekends

The Weekend Call Center role specifically involves working in call centers during weekends, often requiring shift work and customer interaction. Customer Service Representatives may work weekdays or weekends and handle a wider range of customer support tasks. Both roles require similar credentials and are common in many industries, but the key difference lies in the work schedule and environment.

What are the most commonly searched types of Call Center jobs in Kansas?

The most popular types of Call Center jobs in Kansas are:

What are popular job titles related to Weekend Call Center jobs in Kansas?

For Weekend Call Center jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Weekend Call Center jobs in Kansas look for?

The top searched job categories for Weekend Call Center jobs in Kansas are:

What cities in Kansas are hiring for Weekend Call Center jobs?

Cities in Kansas with the most Weekend Call Center job openings:

Weekend Call Center jobs near you
Infographic showing various Weekend Call Center job openings in Kansas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,227 per year, or $16 per hour.

Call Center Rep Lead

The University of Kansas Health System

Kansas City, KS • On-site

$15.50 - $19.25/hr

Full-time

Re-posted 15 days ago

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

233rd of 887 rated healthcare providers

Job description

Position Title
Call Center Rep Lead
Varies
Bell Hospital
Position Summary / Career Interest:
Ensures that Call Center Representatives are responding appropriately and in a timely manner to all communication methods including faxed referrals, group voice mail messages, individual voice mail, individual and group e-mail, Internet request for callbacks, and returned mail; ensures all of these transactions are documented in Call Center software; ensures that Call Center Representatives complete their assigned daily tasks. Serve as additional back-up to perform all daily tasks of Call Center Reps.
Responsibilities and Essential Job Functions
  • Ensures that Call Center Representatives are responding appropriately and in a timely manner to all communication methods including faxed referrals, group voice mail messages, individual voice mail, individual and group e-mail, Internet request for callbacks, and returned mail. Ensures all of these transactions are documented in Call Center software
  • Ensures that Call Center Representatives complete their assigned daily tasks. Serve as additional back-up to perform all daily tasks of Call Center Reps.
  • Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system
  • Assist Supervisor in ensuring that Call Center Representatives follow the hospital policies and procedures as well as department policies, procedures and protocols.
  • Serve as a resource person for the call center representatives in the absence of the Supervisor.
  • Serve as a contact person for the Clinic Managers, Clinic Schedulers and Jayhawk Clinics in the absence of the Supervisor.
  • Adjust Call Center Representatives duties (if needed) in the absence of the Supervisor.
  • Ensures that there is adequate phone coverage during the day and maintaining great customer service in the absence of the Supervisor
  • Assists with irate callers in the absence of the Supervisor
  • Assists Supervisor with daily functions of the Call Center
  • Assists with distributing database work and other projects assigned to the Call Center
  • Serves as a liaison between the general calling public and all University of Kansas Hospital clinical professionals and staff.
  • Participates in the training and monitoring of progress of new call center representatives.
  • Assist with keeping Call Center Representatives informed of physician changes, scheduling number changes, new How Heard and Transfer codes, etc.
  • ADMINISTRATIVE
    • Administer Weekly and Monthly Call Center Incentive program/contest. Work with Supervisor and Manager on planning and development of weekly/monthly contest and criteria on which to focus
    • Assists Supervisors and Manager with panning, development and implementation of events in Call Center such as National Customer Service Week
    • Maintain/up-date scheduling contact spreadsheet/guide for fax referral processing
    • Maintain/update on call system department schedules as needed.
    • Maintain/up-date medical records contact spreadsheet/guide for fax referral processing
    • Check and document low patient satisfaction surveys in patient satisfaction survey log
    • Assist Supervisor on follow-up on fax referral update requests from referring physician inquiries
    • Provides administrative assistance in the maintenance of the call center's
    software and hardware.
    • Assures that medical records and insurance referrals are e-mailed to the appropriate clinic contacts in a timely manner
    • Assists with gathering and maintaining information for all databases
    • Polls Reps on topics needing to be addressed and bring list of topics to Supervisor prior to weekly/monthly meetings.
    • Assist with preparation and distribution of daily, weekly, monthly and quarterly reports regarding call volumes, referrals and other statistics
  • CALL CENTER OPERATIONS
    • Assists with maintaining and updating all departmental databases, including provider, caller, and insurance databases.
    • Assists with the preparation and distribution of daily, weekly, monthly, quarterly,
    • annual and ad hoc reports regarding call center volume, patient referrals,
    • appointments, physician usage and other statistics.
    • Assists with checking/verifying with weekly referral reports for accuracy and time guidelines for processing fax referrals
    • Assist with logging fax referrals and working purple folders as needed
    • Assists with gathering and inputting demographic information for internal and external physicians and staff to ensure that physician profiles are updated. Add and update physicians in the referring physician database. Add and update mid-level providers in the on-staff physician database
    • Assists with making changes to classes, fulfillment and lead ids in Call Center software and ensuring appropriately displayed on website
    • Performs outbound tele-services as needed.
    • This position may include any or all of the above listed duties as well as other duties as assigned.
    • Administer Voice Blast call reminder system on larger classes to perform class reminders to enrollees
    • Assists with operations of the call center for The University of Kansas Hospital to establish and enhance market-driven relationships
    • With the aid of the call center software and scheduling software, provides rapid and professional response to all physician and consumer inquiries and appointment requests.
    • Locate appropriate physicians/services for callers and facilitates the connection of the two. Pages physicians as needed.
    • Collects and inputs demographic information on all new callers and updates
    demographic information, as appropriate, on all repeat callers.
  • Performs routine back-up functions for the call center to ensure constant data
    Integrity.
  • Ensures accurate appointment scheduling according to template guidelines.
  • Distributes messages appropriately to departments and primary care health centers.
  • Communicates with departments and primary care health care centers for accurate and efficient scheduling.
  • Distributes calls accurately and appropriately to departments and primary care health centers.
  • Confirms next day appointments and updates computer to reflect confirmation.
  • Completes callbacks, provides follow-up materials, prepares written correspondence, generates faxes and electronic messages with accuracy and attention to detail.
  • Assists with gathering and maintaining up-to-date information hospital services and programs, including folder material, collaterals, binders, mailings, etc.
  • Act as relief for Shift Supervisor, Supervisor or Manager Coverage
  • Assist with Pager Programming
  • Mentor new hires through mentoring program
  • Manages the floor staff and acts as go to person for any questions.
  • Keep Call Center staff updated with day to day changes
  • Monitor Break/Lunches to ensure breaks and lunches are being taken during non peak hours.
  • Report policy /procedure issues to Supervisors and/or Managers
  • Manage the call que(s)
  • Prepare daily, weekly and monthly reports
  • Manage downtime process (s) as needed for computer, software, phone and/or paging outages.
  • Act as go to person for escalated calls.
  • Assist Call Center trainer with training as needed.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.
  • 4 or more years of experience as a Call Center or Customer Service Representative in a fast-paced environment with leadership abilities.

Preferred Education and Experience
  • Associates Degree in communications, business or health care administration.

Knowledge Requirements
  • Exceptional verbal and written communication skills.
  • Exceptional computer software skills. Ability to work with a wide variety of software needs.
  • Ability to interact and communicate with a diverse population using sensitivity, tact and discretion.
  • Ability to coordinate activities or tasks for diverse teams.
  • Ability to foster a positive and productive work environment, with ability to lead, build teams and motivate staff.
  • Ability to handle multiple projects and prioritize requests.
  • Ability to plan and make a decision by using logic to identify key facts, explore alternatives and propose quality solutions.

Time Type:
Full time
Job Requisition ID:
R-51417
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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What University Of Kansas Health System employees say

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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