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Receiving/Warehouse Supervisor

Since 1978, Big Tool Box has been the family-owned hardware haven where “all the expertise is under one roof,” putting customer service at the heart of everything it does. Spanning five powerhouse categories—Ace Hardware and Tools for every nut, bolt, and power tool imaginable; the Rental & Repair Center to keep projects moving without breaking the bank; the Highlands Garden Center bursting with plants, soil, and green-thumb guidance; the Lawn & Sprinkler Center for flawless outdoor irrigation and landscape solutions; and the Grillin and Chillin Center stocked with premium BBQ grills and all the accessories for perfect backyard cookouts—Big Tool Box remains the go-to destination for contractors, gardeners, grill masters, and DIYers alike.

Job Summary

• Lead the Receiving and Warehouse team to achieve 100% receiving accuracy, perfect backroom organization, and seamless product flow from dock to sales floor.
• Own auditing receipts and invoices, receiving paperwork, backroom organization, delivery coordination, pursuing vendor credits, coordination of the Sort & Segregate Program, and auditing the BOPUIS (Buy Online Pick-Up In Store) process while providing strong leadership and eliminating shrink at the source.
• Full-time salaried or hourly leadership role with RF admin rights, AP portal access, forklift fleet responsibility, and direct path to Operations Manager.
• Praise worthy customer service is our goal in every customer interaction.

Key Responsibilities

• Leadership Duties
  • Train and schedule Receiving/Warehouse associates and Delivery Drivers on accurate counting, forklift safety, paperwork standards, Sort & Segregate, and BOPUIS protocols.
  • Conduct daily huddles and weekly 1:1s; recognize perfect trucks and coach discrepancies immediately.
• Auditing Receipts & Invoices
  • Audit 100% of high-value and 30% of all receipts; verify piece counts, scan accuracy, damage photos, and ASN exceptions in real time.
  • Match every invoice to PO, receiving report, and BOL; resolve discrepancies within 48 hours.
• Sort & Segregate Program Coordination
  • Oversee daily Sort & Segregate process: separate salvage, recyclable, hazardous waste, and return-to-vendor items from regular freight.
  • Ensure team correctly identifies and stages BOPUIS over-receives, defective/damaged goods, cardboard/plastic, and e-waste in designated bins.
• BOPUIS Process Auditing
  • Audit 100% of BOPUIS picks and staging weekly: verify correct SKU, quantity, and condition before customer notification.
  • Spot-check BOPUIS holds in the warehouse for proper labeling, expiration (48-hour rule), and security.
  • Resolve BOPUIS exceptions (shorts, damages, cancellations) same-day and retrain staff on scan-to-stage accuracy.
• Receiving Paperwork, Backroom Organization & Delivery Coordination
  • Maintain complete receiving paperwork, 5S backroom standards, and velocity-based slotting.
  • Schedule and coordinate customer deliveries, contractor will-calls, and store transfers.
• Pursuing Credits from Vendors
  • Aggressively pursue every credit (shorts, damages, mis-ships, quality issues, BOPUIS over-receives); submit with photos within 24 hours and recover 95%+ of eligible dollars.
• Reporting & Continuous Improvement
  • Publish weekly dashboards on receiving accuracy, credit recovery, Sort & Segregate volume, and BOPUIS fulfillment rate.
  • Lead improvement projects to reduce invoice exceptions, BOPUIS errors, and waste-hauling costs.
• All other duties as assigned by store management.

Required Qualifications and Skills

• Education
  • High school diploma or GED; associate or bachelor's in logistics/supply chain a plus.
• Experience
  • 2+ years receiving/warehouse leadership; proven experience with Sort & Segregate, BOPUIS fulfillment, AP reconciliation, and vendor credit pursuit required.
• Skills & Abilities
  • Leadership that creates a culture of "every piece counts and every credit is ours."
  • Expert in receiving, WMS, BOPUIS module, RF scanners, and Excel reporting.
  • Detail-obsessed auditor who never signs a BOL or lets a BOPUIS order leave the dock wrong.
• Physical Requirements
  • Lift/carry up to 50 lbs repeatedly; operate forklift 4+ hours daily.
  • Early-morning availability and occasional weekends.
  • Age 18 years or older
• Other
  • Current forklift certification; valid driver's license + clean record.
  • Passion for accuracy, sustainability (Sort & Segregate), and flawless online order fulfillment.