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Weekend Agent Support Representative Jobs in Indiana

Fronius

Technical Support Agent

Portage, IN · On-site

The Technical Support Representative works both independently and as a team player, focusing on technical support through telephone calls and email communication. This position diagnoses issues and ...

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Weekend Agent Support Representative information

What is the difference between Weekend Agent Support Representative vs Customer Service Associate?

AspectWeekend Agent Support RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic technical skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, remote support, or in-office settings, primarily during weekendsRetail stores, call centers, or office settings, with varied shifts including weekends
Industry UsageTelecommunications, tech support, retail, and service industriesRetail, hospitality, telecom, and service sectors
Search & Comparison IntentFocuses on weekend-specific support roles with technical or customer service dutiesGeneral customer service roles across various industries, including weekends

The Weekend Agent Support Representative typically handles technical or customer support tasks during weekends, often requiring specific technical skills. Customer Service Associates provide general support across industries, with flexible shifts including weekends. Both roles involve customer interaction but differ mainly in technical requirements and work settings.

What are the most commonly searched types of Agent Support Representative jobs in Indiana?

The most popular types of Agent Support Representative jobs in Indiana are:

What are popular job titles related to Weekend Agent Support Representative jobs in Indiana?

For Weekend Agent Support Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Weekend Agent Support Representative jobs in Indiana look for?

The top searched job categories for Weekend Agent Support Representative jobs in Indiana are:

What cities in Indiana are hiring for Weekend Agent Support Representative jobs?

Cities in Indiana with the most Weekend Agent Support Representative job openings:

Weekend Agent Support Representative jobs near you
Infographic showing various Weekend Agent Support Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Agent

Portage, IN • On-site

Fronius
See more jobs at Froniusexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

The Technical Support Representative works both independently and as a team player, focusing on technical support through telephone calls and email communication. This position diagnoses issues and guides the customer through corrective actions. The Technical Support Representative is responsible for communicating with the appropriate internal teams to properly escalate unresolved issues to maximize customer satisfaction.

Task and Responsibilities

  • Offers email and telephone support for customer inquiries and issues
  • Possesses the ability to multi-task and effectively diagnose, analyze, and problem-solve via telephone and email
  • Excels in time management and organizational skills
  • Evaluates client needs for upgrades or upsells of current or new installations
  • Delivers application advice for Fronius team members, end customers, distributors, and dealers
  • Provides technical support for the introduction of products, systems and processes into the market
  • Represents Fronius USA LLC in a professional and respectful manner while also promoting the Fronius Way philosophy
  • Follows escalation guidelines
  • All other duties as assigned by management

Welding/Solar and Energy specific Tasks and Responsibilities

Welding

  • Supports System and Application Engineers with service calls and emails
  • Assists customers with Welding equipment configuration and instillation requirements
  • Provides product information to prospective Welding customers

Solar and Energy

  • Supports Solar and Energy Application Engineers with service calls and emails
  • Assists customers with Solar system configuration and installation requirements
  • Provides product information to prospective Solar and Energy customers

Requirements

  • Associate's degree/Technical Certification from an accredited college or university required
  • Education, training and/or 1+ years of experience in a related field
  • Ability to work independently and as a team member
  • Proficient in use of Microsoft Word, Excel, PowerPoint, Outlook, and CRM software
  • Excellent analytical and problem-solving skills
  • Ability to identify, make recommendations and solve customer issues
  • Limited travel
  • Help desk experience is a plus
  • Basic electrical knowledge is required
  • Excellent verbal and written communication skills
  • Ability to express thoughts clearly and concisely
  • Customer service driven
  • Ability to multi-task and meet goals and objectives
  • Authorized to work in the U.S. and possess a valid motor vehicle operator license

Health and Safety

  • Must comply with all safety and health standards established by Fronius USA, LLC and federal, state or local requirements
  • Employees will perform duties in an office environment and a field setting
  • Employees will be occasionally exposed to tripping hazards
  • The noise level in the work environment is usually low to medium

We offer a generous benefit package including:

  • Flexible work schedule with hybrid options
  • PTO available immediately plus 11 paid holidays
  • Employer matched 401(k)
  • Medical, Dental, and Vision covered 100% for employees
  • 50% company paid Medical, Dental, and Vision for your family
  • Employee Assistance Program
  • Short-Term and Long-Term Disability
  • Flexible Spending Accounts for Health Care and Dependent Care

Fronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

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