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Weekend Agent Support Representative Jobs in Indiana

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Weekend Agent Support Representative information

What is the difference between Weekend Agent Support Representative vs Customer Service Associate?

AspectWeekend Agent Support RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic technical skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, remote support, or in-office settings, primarily during weekendsRetail stores, call centers, or office settings, with varied shifts including weekends
Industry UsageTelecommunications, tech support, retail, and service industriesRetail, hospitality, telecom, and service sectors
Search & Comparison IntentFocuses on weekend-specific support roles with technical or customer service dutiesGeneral customer service roles across various industries, including weekends

The Weekend Agent Support Representative typically handles technical or customer support tasks during weekends, often requiring specific technical skills. Customer Service Associates provide general support across industries, with flexible shifts including weekends. Both roles involve customer interaction but differ mainly in technical requirements and work settings.

What are the most commonly searched types of Agent Support Representative jobs in Indiana? The most popular types of Agent Support Representative jobs in Indiana are:
What are popular job titles related to Weekend Agent Support Representative jobs in Indiana? For Weekend Agent Support Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Weekend Agent Support Representative jobs in Indiana look for? The top searched job categories for Weekend Agent Support Representative jobs in Indiana are:
What cities in Indiana are hiring for Weekend Agent Support Representative jobs? Cities in Indiana with the most Weekend Agent Support Representative job openings:
Weekend Agent Support Representative jobs near you
Infographic showing various Weekend Agent Support Representative job openings in Indiana as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Technical Support Representative - Columbus Indiana

ISOFUSION INC

Columbus, IN • On-site

$17 - $20/hr

Full-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description:

Job Description
TECHNICAL SUPPORT REPRESENTATIVE-Columbus Indiana

Pay: DOE (40 hours per week)


ABOUT ISOFUSION:

IsoFusion, Inc. is a rapidly growing IT infrastructure company headquartered in Tukwila, Washington with offices in Tacoma and Seattle, WA including offices in Bloomington and Columbus, IN. IsoFusion offers a complete line of connectivity and IT solutions and operates seven colocation data centers throughout the greater Seattle area.

OBJECTIVE OF POSITION:

We are looking for customer focused individuals to fill full-time positions in our Technical Support division working for a full-service ISP. Applicants should be flexible, responsible, and can think and operate "outside the box" in a dynamic and fast paced environment. Responsibilities include but are not limited to:

RESPONSIBILITIES AND DUTIES:

· Own support issues full-cycle from start to finish

· Answering initial and follow-up customer calls who have service and technical support issues

· Phone call and service ticket queue awareness and ownership

· Providing timely and thorough resolution of all issues raised by customers, as well as documenting all actions

· Ability to troubleshoot connectivity and service issues with customer

· Supporting and troubleshooting Email and broadband connectivity issues, including DSL, SDSL, IDSL, T1, FTTH.

· Supporting and troubleshooting hosted domains, DNS, Registry, VPS, and Business and Residential VoIP services

· Customer billing and invoicing support

· Maintaining consistent quality and performance metrics as set out by management

· Assist with potential new account follow-ups.


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Application Question(s):

  • When are you available for an interview via phone or screen? Please list 2-3 dates and times or ranges of times.

Education:

  • High school or equivalent (Preferred)

Experience:

  • iOS: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Language:

  • Spanish (Preferred)
  • Korean (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Day Shift (Preferred)

Work Location: Remote-Columbus Indiana

Requirements:

QUALIFICATIONS/EXPERIENCE REQUIREMENTS:

· Ability to handle and prioritize multiple contacts and tasks

· Understanding of Windows, OS X, and mobile operating systems.

· Solid understanding of Dialup, Email, Broadband connectivity and VoIP services

· Basic understanding of Fiber Optics, to help support and troubleshoot connectivity.

· Solid knowledge of TCP/IP, domain hosting, and LAN/WAN concepts

· Excellent written, listening and verbal communications skills and an ability to maintain strict professionalism in all client communication

· Flexibility in shift schedules (starting as early as 5:00 am, ending as late as 8:00 pm as well as holidays, weekends, etc.) Students are welcome. We are a West Coast-based company. This position may be performed from another U.S. time zone; however, employees are expected to be available during our core business hours and may be required to attend meetings scheduled as late as 3:00 or 4:00 p.m. Pacific Time.