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Web Support Jobs in Washington (NOW HIRING)

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Web Administrator Location: Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred ... We don't just develop solutions--we support efforts that strengthen communities and serve the ...

Barrow Wise Consulting

Web Developer

Alexandria, VA

Support the NSF Web Team, which drafts and posts all external content on NSF.gov and manages internal content on the NSF Employee Portal. * Respond to publishing and editing requests from NSF staff ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Web Administrator Location: Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred ... We don't just develop solutions--we support efforts that strengthen communities and serve the ...

GoIntellects Inc.

Web Designer

Washington, DC · On-site

$48/hr

Web Designer - Long-Term Contract (Government) Position Title: Web Designer Work Arrangement ... Collaboration & Project Support * Work closely with UX/UI designers to implement modern ...

Annexa Inc.

Web Designer

Washington, DC

... support organizational goals. The developer collaborates closely with designers, content teams ... web solutions. Responsibilities: Develop, configure, and maintain websites using the latest ...

Maritime Administration

Web Designer

Washington, DC · On-site +1

$121K - $187K/yr

Experience developing, maintaining, or enhancing websites or digital products that support ... Experience ensuring web or digital products complies with accessibility standards, privacy ...

Tecknomic LLC

Web Developer

Washington, DC · On-site

The Drupal Web Developer is responsible for designing, developing, maintaining, and enhancing web ... Collaboration & Project Support Work closely with UX/UI designers to implement modern ...

RICEFW Technologies,Inc

Web Developer

Washington, DC · On-site

... • Support technical teams to troubleshoot and implement Omniture, Google and other tracking ... Internet related web and/or analytical development for a public-facing internet web site ...

RICEFW Technologies,Inc

Web Developer

Washington, DC

... Support technical teams to troubleshoot and implement Omniture, Google and other tracking solutions. Develop innovative strategies for tracking and tagging, and partner with other teams to define and ...

Veredus - DC

Web Developer

Vienna, VA

Web/Content Management; QA/CM/Manage WIKI; Tech Writer (needs a high level understanding of IdAM ... Support and engage in programs, projects and practices and comply with all policies and procedures.

Finch AI

Web Developer

Washington, DC · On-site

$105K - $170K/yr

Support integration with government data sources and authentication systems. Requirements * Proficiency in HTML, CSS, JavaScript/TypeScript, and modern web frameworks. * Experience with RESTful API ...

Hirekeyz Inc

Web Application Developer

Andrews, MD · On-site

The Web Application Developer will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role is ...

Excentium, Inc.

WEB APPLICATION DEVELOPER

Andrews, MD · On-site

The Web Application Developer will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role is ...

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All JobsWeb Support JobsWeb Support Jobs in Washington

Web Support information

See Washington salary details

$13

$24

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How much do web support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for web support in Washington is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $27.79 per hour, depending on experience, location, and employer.

What is a web support professional?

Web Support specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing websites or web-based applications. They handle technical issues, respond to user inquiries, and ensure websites run smoothly and securely. Their responsibilities may include diagnosing website errors, assisting with content updates, and working with developers to resolve complex problems. Web Support plays a crucial role in maintaining a positive online experience for users and supporting business operations.

What are the key skills and qualifications needed to thrive as a web support professional?

To thrive as a Web Support professional, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by a degree in IT or a related field. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, problem-solving abilities, and patience help you effectively assist users and resolve issues. These skills ensure prompt, accurate support and a positive user experience, which are critical for maintaining website functionality and customer satisfaction.

What is the difference between Web Support vs Web Developer?

AspectWeb SupportWeb Developer
Required SkillsBasic HTML, troubleshooting, customer serviceAdvanced coding, programming languages, design
Work EnvironmentHelp desks, client support, technical assistanceDevelopment teams, coding projects, design studios
CertificationsIT support certifications, basic web certificationsWeb development certifications, coding bootcamps
Industry UsageCustomer support, technical assistance rolesDesign, programming, web application development

Web Support primarily focuses on assisting users with website issues, troubleshooting, and providing technical help. Web Developers are responsible for creating, coding, and maintaining websites and web applications. While Web Support requires basic technical skills and customer service experience, Web Developers need advanced programming knowledge. Both roles are essential in the web industry but serve different functions within the web development lifecycle.

What are some common challenges faced by web support professionals, and how are they typically addressed?

Web Support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, managing urgent requests from multiple stakeholders, and staying updated with evolving web technologies. These challenges are typically addressed through strong problem-solving skills, effective communication with both technical and non-technical users, and continuous learning. Many teams also rely on robust documentation and collaboration tools to streamline issue resolution and share knowledge efficiently.
What are popular job titles related to Web Support jobs in Washington? For Web Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Web Support jobs in Washington look for? The top searched job categories for Web Support jobs in Washington are:
What cities in Washington are hiring for Web Support jobs? Cities in Washington with the most Web Support job openings:
Web Support jobs near you
Infographic showing various Web Support job openings in Washington as of August 2026, with employment types broken down into 62% Full Time, 25% Part Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,189 per year, or $24.1 per hour.

Web Administrator

RIVA Solutions Inc.

Reston, VA • On-site, Remote

$85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Position: Web Administrator 
Location: Hybrid or Remote 
Terms: Full Time 
Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust 
Travel: 0–10% 
 
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. 
That’s RIVA. 
We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. 
 
RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter. 
 
Position Overview 
RIVA Solutions is seeking a Web Administrator to support Federal client web operations and digital services. The ideal candidate will manage WebAdmin requests, support content publishing and maintenance activities, coordinate with cross-functional teams, and ensure timely communication and issue resolution for stakeholders. This role supports content operations, ticket management, quality control, accessibility, and operational reporting within a fast-paced Federal web environment. 
 
Core Responsibilities 
  • Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution. 
  • Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work. 
  • Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures. 
  • Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. 
  • Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments. 
  • Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes. 
  • Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations. 
  • Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles. 
  • Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity. 
  • Minimum Qualifications 
  • Experience using Drupal, WordPress, SharePoint, or another WCMS to post, update, format, and maintain web content. 
  • Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including intake, triage, routing, and status tracking. 
  • Basic understanding of HTML, CSS, web publishing workflows, metadata, redirects, broken link management, and content quality control. 
  • Strong customer service, written communication, organization, follow-up, and prioritization skills. 
  • Familiarity with Section 508/WCAG concepts and basic accessibility checks for web pages and documents. 
  • Ability to collaborate across content, technical, QA, and Government stakeholder groups in a fast-paced web operations environment. 
 
Preferred Qualifications 
  • Experience supporting Federal public-facing websites, Federal client websites, or healthcare/scientific content. 
  • Experience with Jira/Confluence administration, Agile/Kanban boards, Google Analytics, DAP, BrowserStack, WAVE, Axe, Lighthouse, or GovDelivery/Granicus. 
  • Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles. 
  • Certified Scrum Master (CSM), Google Analytics training, or accessibility training preferred. 
 
Salary 
$85K 
 
RIVA Benefits 
  • Paid Time Off / Sick Leave 
  • Health, Dental, and Vision Coverage 
  • Life Insurance 
  • 401(k) Retirement Plan with Company Match 
  • HSA/FSA Spending Accounts 
  • Long- and Short-Term Disability 
  • Pet Insurance 
  • Wellness Program Initiatives 
  • RIVA Flex (Flexible Hours and Hybrid Support, where applicable) 
  • Additional Workplace Benefits 
 
Equal Opportunity Statement 
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class. 
 
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned. 

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