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Web Support Jobs in Hawaii (NOW HIRING)

Kaiser Permanente

Customer Service Rep 1

Honolulu, HI · On-site

$15.75 - $21.50/hr

Member Core: Facility Inquiry, Web Support, Promote KP.Org, Order ID Card, Complaint, ID Card Inquiry, Service Review. Member Adv.: Eligibility Inquiry, Benefit Inquiry, General, Complaint ...

Akima

$106K - $118K/yr

ASE is looking for a Web Portal Developer to work in Camp H M Smith, HI. To join our team of ... This position delivers technical help desk support, troubleshoots portal issues, evaluates user ...

Easterseals Hawaii

Direct Support Worker

Ewa Beach, HI · On-site

$17.50 - $18.50/hr

Our Direct Support Workers promote the individual growth of program participants in a safe and ... web-based platform. * Accurately submit timesheets, leave requests, required credentialing ...

Catalight

Direct Support Professional

Keaau, HI · On-site

$14.75 - $18/hr

Our Direct Support Professional promote the individual growth of program participants in a safe and ... web-based platform. * Accurately submit timesheets, leave requests, required credentialing ...

Catalight

Direct Support Professional

Kapaa, HI

$18 - $20/hr

Our Direct Support Workers promote the individual growth of program participants in a safe and ... a web-based platform. Accurately submit timesheets, leave requests, required credentialing ...

Catalight

Direct Support Professional

Honolulu, HI · On-site

$14.75 - $18/hr

Our Direct Support Workers promote the individual growth of program participants in a safe and ... web-based platform. * Accurately submit timesheets, leave requests, required credentialing ...

Catalight

Direct Support Worker

Honolulu, HI · On-site

$14.75 - $18/hr

Our Direct Support Workers promote the individual growth of program participants in a safe and ... web-based platform. * Accurately submit timesheets, leave requests, required credentialing ...

Easterseals Hawaii

Direct Support Worker

Kahului, HI · On-site

$17.50 - $18.50/hr

Our Direct Support Workers promote the individual growth of program participants in a safe and ... web-based platform. * Accurately submit timesheets, leave requests, required credentialing ...

Easterseals Hawaii

Direct Support Professional

Keaau, HI · On-site

$14.75 - $18/hr

Our Direct Support Professional promote the individual growth of program participants in a safe and ... web-based platform. * Accurately submit timesheets, leave requests, required credentialing ...

Catalight

Direct Support Worker

Honolulu, HI · On-site

$17.50 - $18.50/hr

Our Direct Support Workers promote the individual growth of program participants in a safe and ... web-based platform. * Accurately submit timesheets, leave requests, required credentialing ...

Easterseals Hawaii

Direct Support Professional

Waimea, HI · On-site

$17.50 - $21.25/hr

Our Direct Support Workers promote the individual growth of program participants in a safe and ... web-based platform. * Accurately submit timesheets, leave requests, required credentialing ...

Catalight

Direct Support Professional

Honolulu, HI · On-site

$14.75 - $18/hr

Our Direct Support Workers promote the individual growth of program participants in a safe and ... web-based platform. * Accurately submit timesheets, leave requests, required credentialing ...

Catalight

Direct Support Professional

Waimea, HI · On-site

$13.75 - $16.75/hr

Our Direct Support Workers promote the individual growth of program participants in a safe and ... a web-based platform. Accurately submit timesheets, leave requests, required credentialing ...

Easterseals Hawaii

Direct Support Professional

Honolulu, HI · On-site

$14.75 - $18/hr

Our Direct Support Professional promote the individual growth of program participants in a safe and ... web-based platform. * Accurately submit timesheets, leave requests, required credentialing ...

Catalight

Direct Support Worker

Ewa Beach, HI · On-site

$17.50 - $18.50/hr

Our Direct Support Workers promote the individual growth of program participants in a safe and ... web-based platform. * Accurately submit timesheets, leave requests, required credentialing ...

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All JobsWeb Support JobsWeb Support Jobs in Hawaii

Web Support information

See Hawaii salary details

$12

$22

$35

How much do web support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for web support in Hawaii is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $25.48 per hour, depending on experience, location, and employer.

What is a web support professional?

Web Support specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing websites or web-based applications. They handle technical issues, respond to user inquiries, and ensure websites run smoothly and securely. Their responsibilities may include diagnosing website errors, assisting with content updates, and working with developers to resolve complex problems. Web Support plays a crucial role in maintaining a positive online experience for users and supporting business operations.

What are the key skills and qualifications needed to thrive as a web support professional?

To thrive as a Web Support professional, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by a degree in IT or a related field. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, problem-solving abilities, and patience help you effectively assist users and resolve issues. These skills ensure prompt, accurate support and a positive user experience, which are critical for maintaining website functionality and customer satisfaction.

What are some common challenges faced by web support professionals, and how are they typically addressed?

Web Support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, managing urgent requests from multiple stakeholders, and staying updated with evolving web technologies. These challenges are typically addressed through strong problem-solving skills, effective communication with both technical and non-technical users, and continuous learning. Many teams also rely on robust documentation and collaboration tools to streamline issue resolution and share knowledge efficiently.

What is the difference between Web Support vs Web Developer?

AspectWeb SupportWeb Developer
Required SkillsBasic HTML, troubleshooting, customer serviceAdvanced coding, programming languages, design
Work EnvironmentHelp desks, client support, technical assistanceDevelopment teams, coding projects, design studios
CertificationsIT support certifications, basic web certificationsWeb development certifications, coding bootcamps
Industry UsageCustomer support, technical assistance rolesDesign, programming, web application development

Web Support primarily focuses on assisting users with website issues, troubleshooting, and providing technical help. Web Developers are responsible for creating, coding, and maintaining websites and web applications. While Web Support requires basic technical skills and customer service experience, Web Developers need advanced programming knowledge. Both roles are essential in the web industry but serve different functions within the web development lifecycle.

What are popular job titles related to Web Support jobs in Hawaii?

For Web Support jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Web Support jobs in Hawaii look for?

The top searched job categories for Web Support jobs in Hawaii are:

Web Support jobs near you
Infographic showing various Web Support job openings in Hawaii as of August 2026, with employment types broken down into 64% Full Time, 25% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,039 per year, or $22.1 per hour.

Customer Service Rep 1

Honolulu, HI • On-site

Kaiser Permanente
Health Care and Social Assistance • 10K+ employees
Learn more about Kaiser Permanenteexternal

$15.75 - $21.50/hr

Other

Posted 6 days ago

Kaiser Permanente rating

8.2

Company rating: 8.2 out of 10

Based on 929 frontline employees who took The Breakroom Quiz

Job description

This position represents (7) openings. 

Job Summary:

The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely and meaningful information. They will provide support to members inquiries and issues as they utilize the KP plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.

Essential Responsibilities:
  • Member Core: Facility Inquiry, Web Support, Promote KP.Org, Order ID Card, Complaint, ID Card Inquiry, Service Review. Member Adv.: Eligibility Inquiry, Benefit Inquiry, General, Complaint, Correspondence Inquiry, Add/Remove Dependent, Service Review, New Member Experience, Internal Regional Request, IVR Defaults. Medicare (For up to two (2) regions.). Premium Billing Enterprise: Billing Inquiry, Make Payment, Complaint, EFT Inquiry, General, Reinstatement Request, Service Review. KPC Billing, 1095 Tax Form, SLP* (escalations to Tier 3)
  • Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues. Responds professionally to inquiries from internal/external customers. Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
  • Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery. Documents according to procedure. Follows established procedures to meet customer/member needs. Required to effectively interact with diverse work units and relevant organizational departments. Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks.
  • Able to understand relevant policies, processes and customers. Assist the department in meeting customer needs and reaching department expectations. Completes required training and understand how to use tools available to recall necessary information. Develop a full awareness of the way performance and actions affect members and Member Service Contact Centers (MSCC) performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted).
  • Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service. Consistently supports compliance and the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintains the privacy and confidentiality of information and protects the assets of the organization.
  • Performs other relevant duties as required.

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