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Web Help Desk Jobs (NOW HIRING)

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Web Development providing unexcelled services and focusing on both the employers and employees ... This is software based help desk role. Each position will act as a member of the Operations and ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

The candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions. Additionally, the Help Desk Analyst will oversee the entire lifecycle of ...

Agile Defense

Help Desk Analyst

Quantico, VA

$70K - $77K/yr

T he candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions. Additionally, the Help Desk Analyst will oversee the entire lifecycle of ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

The candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions. Additionally, the Help Desk Analyst will oversee the entire lifecycle of ...

Agile Defense

$70K - $77K/yr

The candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions. Additionally, the Help Desk Analyst will oversee the entire lifecycle of ...

Agile Defense

Help Desk Analyst

Virginia, IL · On-site

$70K - $77K/yr

The candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions. Additionally, the Help Desk Analyst will oversee the entire lifecycle of ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

T he candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions. Additionally, the Help Desk Analyst will oversee the entire lifecycle of ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... Experience supporting business applications, web-based systems, or cloud-hosted platforms. * Strong ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

The candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions. Additionally, the Help Desk Analyst will oversee the entire lifecycle of ...

Concept Plus

Help Desk Specialist

Enter accurate details of all interactions into a web-based ticketing and tracking platform ... Experience in help-desk, customer service, call center, or similar support environments; email ...

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

... networking, web design and development, and helpdesk implementation and management. Intratek ... If you are looking for a Help Desk Support Specialist position and if you want to work with truly ...

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Web Help Desk information

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How much do web help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for web help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Help Desk Analyst

Durham, NC

Arete Technologies, Inc.
IT Services • 201 - 500 employees
Learn more about Arete Technologies, Inc.external

$19.75 - $27/hr

Contractor

Re-posted 20 hours ago

Key responsibilities

  • Assist with production support analysis and resolution of escalated Help Desk tickets for the NC FAST application.

  • Troubleshoot issues by working with business and technical teams to identify root causes, provide workarounds, and test fixes.

  • Coordinate system change requests and escalate unresolved issues to appropriate staff or developers.

Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.

our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Description:
Either Webcam Interview or In Person
The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets.

This is an Application/Production Support position where the selected candidate will support the NC FAST application by assisting outside customers/agents who are accessing the system. This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role.

Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests that need to be created, budgeted, approved and implemented. By working closely with business and technical teams to troubleshoot issues, focus is placed on determining the root cause and preventing recurrences. Unresolved issues may need to be escalated to business/policy staff, software developers and/or client implementation specialists.

Responsibilities include:

-Monitoring incoming issues that are resolved by the front line Help Desk staff

-Diagnosing the root cause and resolving isolated issues

-Escalating customer issues to development staff

-Recommending product and process improvement strategies based on perceived trends or patterns in field issues

-Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Qualifications

****local candidate preferred first*****

Additional Information

Best Regards

Alka Bhatia

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