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Walmart Customer Service Chat Jobs in Raleigh, NC

Biomat USA

Customer Service Specialist

Durham, NC · On-site

$15.50 - $20.50/hr

This is a remote position The Customer Service Specialist is an invaluable member of our Donor Care ... chat applications. * Analyzing customer feedback on product ranges and new releases, as well as ...

New

Sharecare

Lead Customer Service Rep

Raleigh, NC · On-site

Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...

Walmart

Front End Service Team Associate

Smithfield, NC · On-site

$14 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mid-Shift, Closing Location Walmart Supercenter #1321 1299 N BRIGHTLEAF BLVD, SMITHFIELD, NC, 27577, US Job Overview Front End Service associates are focused on compliance and customer service. They ...

Walmart

Front End Service Team Associate

Raleigh, NC · On-site

$15 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mid-Shift, Closing Location Walmart Supercenter #5292 4431 NEW BERN AVE, RALEIGH, NC, 27610, US Job Overview Front End Service associates are focused on compliance and customer service. They smile ...

Walmart

Front End Service Team Associate

Cary, NC · On-site

$14.50 - $27.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mid-Shift, Closing Location Walmart Supercenter #2247 2010 KILDAIRE FARM RD, CARY, NC, 27518, US Job Overview Front End Service associates are focused on compliance and customer service. They smile ...

Walmart

Front End Service Team Associate

Zebulon, NC · On-site

$14 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mid-Shift, Closing Location Walmart Supercenter #4499 841 E GANNON AVE, ZEBULON, NC, 27597, US Job Overview Front End Service associates are focused on compliance and customer service. They smile ...

New

Walmart

Front End Service Team Associate

Raleigh, NC · On-site

$15 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mid-Shift, Closing Location Walmart Supercenter #5118 10050 GLENWOOD AVE, RALEIGH, NC, 27617, US Job Overview Front End Service associates are focused on compliance and customer service. They smile ...

Walmart

Front End Service Team Associate

Durham, NC · On-site

$15 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mid-Shift, Closing Location Walmart Supercenter #1614 1525 GLENN SCHOOL RD, DURHAM, NC, 27704, US Job Overview Front End Service associates are focused on compliance and customer service. They smile ...

New

Walmart

Front End Service Team Associate

Raleigh, NC · On-site

$15 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mid-Shift, Closing Location Wal-Mart #1751 6600 GLENWOOD AVE, RALEIGH, NC, 27612, US Job Overview Front End Service associates are focused on compliance and customer service. They smile, greet and ...

Walmart

Front End Service Team Associate

Wake Forest, NC · On-site

$15 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mid-Shift, Closing Location Walmart Supercenter #5254 2114 S MAIN ST, WAKE FOREST, NC, 27587, US Job Overview Front End Service associates are focused on compliance and customer service. They smile ...

Walmart

Online Order Filling Team Associate

Knightdale, NC · On-site

$15 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They make appropriate product substitutions and consult with the customer as needed to ensure satisfaction. Benefits & perks At Walmart, we offer competitive pay as well as performance-based ...

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All JobsWalmart Customer Service Chat JobsWalmart Customer Service Chat Jobs in Raleigh, NC

Walmart Customer Service Chat information

See Raleigh, NC salary details

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$26

How much do walmart customer service chat jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for walmart customer service chat in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a Walmart Customer Service Chat?

A Walmart Customer Service Chat job involves assisting customers through online chat to resolve inquiries about orders, returns, refunds, product availability, and other concerns. Representatives provide quick and efficient support while ensuring customer satisfaction. This role requires good communication skills, problem-solving abilities, and familiarity with Walmart's policies and services.

What are the key skills and qualifications needed to thrive in the Walmart Customer Service Chat position, and why are they important?

To thrive as a Walmart Customer Service Chat representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer service software, live chat platforms, and basic computer skills are typically expected. Patience, empathy, and the ability to multitask help individuals excel in providing efficient and positive customer experiences. These skills are essential for quickly resolving customer inquiries and maintaining Walmart’s reputation for excellent service.

What are some common challenges faced by Walmart Customer Service Chat representatives, and how are they addressed?

Walmart Customer Service Chat representatives often handle multiple customer conversations at once and may encounter complex or dissatisfied customer inquiries. To support team members, Walmart provides thorough training on internal systems and ongoing access to resources for escalations or tricky questions. The work environment emphasizes teamwork, allowing representatives to collaborate or seek help from supervisors when needed. Continuous feedback and coaching help employees develop their customer service skills and manage challenging situations effectively, ensuring both personal growth and high-quality customer support.

What are the most commonly searched types of Walmart Customer Service Chat jobs in Raleigh, NC?

The most popular types of Walmart Customer Service Chat jobs in Raleigh, NC are:

What are popular job titles related to Walmart Customer Service Chat jobs in Raleigh, NC?

For Walmart Customer Service Chat jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Walmart Customer Service Chat jobs in Raleigh, NC look for?

The top searched job categories for Walmart Customer Service Chat jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Walmart Customer Service Chat jobs?

Cities near Raleigh, NC with the most Walmart Customer Service Chat job openings:

Walmart Customer Service Chat jobs near you
Infographic showing various Walmart Customer Service Chat job openings in Raleigh, NC as of August 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Supervisor, Customer Service

Brighton Health Plan Solutions, LLC

Chapel Hill, NC • On-site

Full-time

Medical, Vision

Posted 11 days ago

Job description

About The Role
BHPS is seeking an experienced Customer Service Supervisor to manage the company's service operations for members and providers and high traffic call center. The Supervisor directly manages the daily performance an activities of the Customer and/or Provider Service call center representatives to ensure customer satisfaction and achievement of the department's KPI's. The Supervisor continually reviews call traffic reports and adjusts staffing levels to meet the needs of the business.
Primary Responsibilities
  • The Customer Service Supervisor will handle inbound calls from physicians, hospitals and other medical provider representatives
  • Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed
  • Continually monitors the teams call center metrics, quality assurance scores and productivity reports
  • Assist the Customer Service Manager with performance reports, QA review sessions and re-training initiatives
  • Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI's (Key Performance Indicators)
  • Answers and handle call center calls when needed to ensure meeting KPI levels
  • Conducts quality call monitoring review sessions with the Customer Service Manager to coach performance and identifies additional training needs
  • Provides support to customer service representatives as needed
  • Manages special projects and allocates resources as needed
  • Collaborate with Network management team, Account Managers and Sales teams to gather feedback to enhance service performance
  • Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation
  • Participate in activities designed to improve customer satisfaction and business performance
  • Works with Customer Service Manager and Director to identify call reduction efforts and executes strategies accordingly
  • Support projects and other departments in completing tasks when directed by management
Essential Qualifications
  • The successful candidate will have experience in a high volume call center, experience with claims inquiry and claims review procedures, knowledge of medical specialties, fee schedules, complaints and appeals and call center responsibilities
  • Previous experience in a physician's office, group practice, clinic or hospital based practices. General knowledge of medical terminology, medical specialties and HIPAA Confidentiality laws
  • Bachelor's degree preferred, but not required
  • HS diploma or GED is required
  • Prior experience managing teams in a customer call center
  • Experience managing call center volume through use of ACD systems
  • Previous experience in quality call monitoring and performance coaching, counseling and progressive discipline
  • Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems
  • Ability to create staffing schedules and analyze call center volume, trends to Knowledge of basic computer operations
  • Intermediate knowledge of Microsoft Office including Word, Excel, Access, Powerpoint and Outlook
  • Strong time management skills
  • Knowledge of CPT codes, ICD-9 Ability to learn quickly
  • Knowledge of managed care procedures, claims payment policies
  • Courteous with strong customer service orientation
  • Previous multi-channel experience (i.e. voice, email, and chat) a plus

About
At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all of your unique abilities.
Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today's healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today's challenges into tomorrow's solutions.
Come be a part of the Brightest Ideas in Healthcare™.
Company Mission
Transform the health plan experience - how health care is accessed and delivered - by bringing outstanding products and services to our partners.
Company Vision
Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.
JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Brighton Health Plan Solutions in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated brighonthps.com Careers section. If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to: [email protected]

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