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Overnight Walmart Customer Service Chat Jobs in Raleigh, NC

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Durham, NC

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Durham, NC

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service ... Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

Freudenberg Group

Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Respond to customer inquiries via phone, email, or chat, providing accurate and timely information ... Provide detailed information on products or services to assist customers in their purchasing ...

Freudenberg

Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Respond to customer inquiries via phone, email, or chat, providing accurate and timely information ... Provide detailed information on products or services to assist customers in their purchasing ...

Fairway Green

Customer Service Specialist

Raleigh, NC · On-site

$18 - $20/hr

Respond to customer inquiries via phone, email, and chat with professionalism, enthusiasm, and focus on solutions. * Schedule, modify, and confirm lawn care service appointments. * Educate customers ...

Fairway Green

Customer Service Specialist

Raleigh, NC · On-site

$18 - $20/hr

Respond to customer inquiries via phone, email, and chat with professionalism, enthusiasm, and focus on solutions. * Schedule, modify, and confirm lawn care service appointments. * Educate customers ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

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All JobsWalmart Customer Service Chat JobsOvernight Walmart Customer Service Chat JobsOvernight Walmart Customer Service Chat Jobs in Raleigh, NC

Overnight Walmart Customer Service Chat information

See Raleigh, NC salary details

$27.7K

$70.7K

$115.7K

How much do overnight walmart customer service chat jobs pay per year?

As of Sep 5, 2026, the average yearly pay for overnight walmart customer service chat in Raleigh, NC is $70,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $81,200.00 per year, depending on experience, location, and employer.

What is an overnight Walmart customer service chat representative?

Overnight Walmart Customer Service Chat jobs involve assisting customers through online chat during nighttime hours, typically when most stores are closed. Employees in this role answer questions, resolve issues, process orders, and provide information about Walmart products and services. The work is usually remote or based in a call center, requiring strong communication and problem-solving skills, as well as the ability to work independently during late-night shifts. This position is ideal for individuals who are comfortable working overnight and have a customer-focused mindset.

What are the key skills and qualifications needed to thrive as an overnight Walmart customer service chat representative?

To excel as an Overnight Walmart Customer Service Chat Representative, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer service software, chat platforms, and basic troubleshooting tools is typically required. Patience, problem-solving, and the ability to remain calm under pressure are valuable soft skills for handling diverse customer inquiries during overnight hours. These abilities are crucial for providing efficient, accurate support and maintaining customer satisfaction during non-standard business hours.

What are some common challenges faced by overnight Walmart customer service chat representatives, and how can they be managed?

Overnight Walmart Customer Service Chat representatives often encounter challenges such as handling high volumes of customer inquiries during late hours, addressing complex issues without immediate access to daytime support teams, and maintaining focus during extended shifts. Successful representatives manage these challenges by staying organized, utilizing internal knowledge bases, and practicing effective time management. Team communication tools and clear escalation protocols also help ensure that challenging issues are resolved efficiently, even when direct supervisors may not be immediately available.

What is the difference between Overnight Walmart Customer Service Chat vs Overnight Walmart Cashier?

AspectOvernight Walmart Customer Service ChatOvernight Walmart Cashier
Work EnvironmentRemote online chat support, working from home or designated call centersIn-store, working on the sales floor during overnight shifts
Required CredentialsCustomer service experience, communication skills, sometimes basic computer skillsCash handling experience, basic math skills, retail or cashier training
Employer & Industry UsageWalmart's online customer support team, retail industry

While both roles serve Walmart customers, the Overnight Walmart Customer Service Chat involves providing online support remotely, focusing on resolving customer inquiries via chat. In contrast, the Overnight Walmart Cashier works in-store handling transactions and assisting customers physically. The roles differ mainly in work environment and daily tasks but share a focus on customer service within the retail industry.

Does Walmart offer overnight customer service chat jobs?

Walmart offers customer service chat positions that may include overnight shifts, depending on staffing needs and scheduling. These roles typically require good communication skills and familiarity with online chat tools, and they often operate 24/7 to support customers around the clock.

Is there an overnight Walmart customer service chat option?

Overnight Walmart customer service chat options are typically available through the company's online help center or app, providing 24/7 support for customer inquiries. However, live chat availability may vary by time and issue, and some support may be handled through phone or email outside regular hours.

What are the most commonly searched types of Walmart Customer Service Chat jobs in Raleigh, NC?

The most popular types of Walmart Customer Service Chat jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Overnight Walmart Customer Service Chat jobs?

Cities near Raleigh, NC with the most Overnight Walmart Customer Service Chat job openings:

Overnight Walmart Customer Service Chat jobs near you
Infographic showing various Overnight Walmart Customer Service Chat job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $70,749 per year, or $34 per hour.

Customer Success Advocate

Carrier Sales & Distribution LLC

Knightdale, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

CE HQ currently has an exciting Customer Success Advocate opportunity
Company Website: www.carrierenterprise.com
Introduction:
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
SUMMARY
Reporting to the Customer Success Supervisor, this position will provide support for customers utilizing our digital platforms/resources. In this role, the right candidate will have a sales/service minded attitude interacting with a high volume of customers via chat, emails, and online requests. All of our Customer Success Advocates are trained to understand the full menu of our service offerings, in order to provide our customers with exceptional service. We prefer candidates who have a college degree or a minimum of five years of experience supporting customers within the various digital and online channels.
Essential Role, Activities and Responsibilities:
  • Daily interaction with our customers in a friendly, courteous, efficient and professional manner.
  • Communicate effectively with a sense of urgency with customers through the various digital and online channels, including email, eCommerce and chat.
  • Ability to multi-task while providing a high level of customer service.
  • Chat Agents take up to 3 chats at a time simultaneously.
  • Demonstrates active listening skills, builds customer confidence while being committed to enhancing customer satisfaction.
  • Must be able to sort through complex issues independently and make difficult decisions with confidence.
  • Individual must make timely decisions and exercise sound judgement based on facts while meeting established deadlines.
  • Ability to research, navigate and identify exact resource to resolve customer issues/complaints through independent or collaborative teamwork.
  • Maintain knowledge of new and existing products by participating in physical or virtual trainings, reviewing online catalogs and websites.
  • Participate as required in inventory planning/tracking initiatives to support inventory needs by reviewing and communicating regional backorder patterns to planners.
  • Ability to process orders, forms, applications and recommend product accessories.
  • Simultaneously document customer interactions, transactions, comments and complaints using provided CRM/Salesforce during customer engagement.
  • Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.
  • Facilitate product, system and procedural training to new hire employees.

Requirements
  • A college degree preferred or a minimum of five years of experience supporting customers within the various digital and online channels.
  • Must be well organized, detail oriented and have good computer/data entry; should be proficient in the use of digital applications such as CRM/Salesforce.
  • Must possess desire to succeed and learn for future growth and development opportunities.

Qualifications
  • Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required.
  • Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
  • Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
  • Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
  • Must be a team player, articulate and possesses excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
  • Additional fluency in another language other than English is preferred but not required.

Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications
  • Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required.
  • Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
  • Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
  • Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
  • Must be a team player, articulate and possesses excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
  • Additional fluency in another language other than English is preferred but not required.

Apply