Overview
As a specialist in graphics and a member of the COE AR/VR/GFX, the candidate will be a subject matter expert responsible for providing global 3rd Level of Engineering support, covering on-call shifts to act in case of an emergency, participating in the research and selection of new technologies, ensuring complete documentation is available to all COE participants, and providing level 2 support. The candidate will also be responsible for training and overseeing the knowledge of Tier 2 support staff.
Responsibilities
- Laboratory Testing: Conduct tests on new software versions and features, track bugs, monitor hardware for graphic systems, and test graphics deployments on the cloud.
- Support: Troubleshoot, follow up on issues with suppliers, and manage tickets.
- On-call Availability: Be available for global emergencies (Major Incidents).
- Documentation and Training: Create and update documentation for graphic systems; generate SOPs for Tier 2 support and provide training.
- Design and Implementation for New Projects: Include documentation and training for Tier 2 support and other COE team members.
- Participation in COE Meetings: Attend meetings to track issues, discuss new projects, and analyze and define technologies.
Qualifications
- The Essentials
- Minimum of 5 years of experience with broadcasting equipment related to live productions.
- Knowledge of 2D and 3D graphic systems and tracking systems.
- Methodical troubleshooting in both lab and live support scenarios.
- Detail-oriented in creating and maintaining technical documentation.
- Strong communication skills and ability to work effectively in a collaborative environment across the organization.
Nice to Have
- Knowledge of implementing cloud-based production solutions.
How We Get Things Done
This section highlights guiding principles that inform how we operate on a daily basis. You can find them at www.wbd.com/guiding-principles/ along with insights from the team about their day-to-day experiences. We look forward to discussing them during your interview.
Inclusion and Equal Opportunity
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. We are an equal opportunity employer and consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. Warner Bros. Discovery offers audiences a differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming.
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