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What are the key skills and qualifications needed to thrive as a Vice President of Customer Care (VPCC), and why are they important?

To thrive as a Vice President of Customer Care (VPCC), you generally need extensive experience in customer service management, a bachelor's or master's degree in business or a related field, and a proven track record of leading large teams. Familiarity with CRM platforms, customer analytics tools, and process improvement methodologies like Six Sigma is highly beneficial. Exceptional leadership, strategic thinking, and communication skills set top performers apart in this role. These skills and qualifications are crucial for driving customer satisfaction, operational efficiency, and organizational growth.

What are VPCCs?

VPCC typically stands for Vice President of Customer Care or Vice President of Community College, depending on the industry context. In the context of education, VPCC most commonly refers to Virginia Peninsula Community College, a public community college in Virginia offering a range of associate degrees, certificates, and workforce development programs. In a corporate setting, a VPCC is an executive responsible for overseeing customer care strategies, ensuring customer satisfaction, and leading related teams. Understanding the specific context is essential to accurately define the role and responsibilities of a VPCC.

What are the typical leadership challenges faced by a Vice President of Customer Care (VPCC) and how can applicants prepare to address them?

A Vice President of Customer Care (VPCC) often leads large, diverse teams and must balance strategic goals with daily operational demands. Common challenges include managing change during digital transformation, ensuring consistent service quality across multiple channels, and fostering engagement among remote or distributed teams. Applicants should be prepared to demonstrate strong communication, data-driven decision-making, and the ability to drive cross-functional collaboration. Experience with customer care technologies and proven success in leading teams through change are highly valued. Proactive leadership and a customer-centric mindset are essential for overcoming these challenges.
More about Vpcc jobs
What cities are hiring for Vpcc jobs? Cities with the most Vpcc job openings:
What states have the most Vpcc jobs? States with the most job openings for Vpcc jobs include:
Infographic showing various Vpcc job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

$17.75 - $24/hr

Other

Posted 13 days ago


Job description

Administrative Assistant (PSAHHS)

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Working Title - Administrative Assistant (PSAHHS)

Role Title - Education Support Spec II

Role Code - 29143-SW

FLSA - Nonexempt

Pay Band - 03

Position Number - 29300153

Agency - Virginia Peninsula Community College

Division - Virginia Peninsula Community College (Div)

Work Location - Hampton - 650

Hiring Range - $44,000-49,900

Emergency/Essential Personnel - No

EEO Category - 6-Administrative Support

Full Time or Part Time - Full Time

Does this position have telework options? -Telework options are subject to change based on business needs- - No

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule - Varies (days, nights, weekend)

Sensitive Position - No

Job Description - Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York. The purpose of the position is to provide administrative assistance to the Dean of Public Safety, Allied Health, and Human Services (PSAHHS) and Director Nursing Education Programs, and support to the division faculty to ensure the efficient operation of the Division office, with specific focus on Fire and EMS Education Programs. Responsibilities include managing the Division office by maintaining documents and files, overseeing the performance of part-time office staff and work-study students, communicating both orally and in writing with the public and college personnel, serving as the Division expert on travel regulations, performing data entry, managing the Division budget, inputting the schedule of classes, and processing adjunct faculty contracts. Additionally, the position is responsible for establishing mutual trust and collaboration within the division office.

Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - Proven administrative or assistant administrative work experience. Ability to work and support all campus locations. Knowledge- Knowledge of office management systems and procedures. Basic understanding of office equipment. Skills- Proficient with Microsoft Office Suite software. Excellent problem-solving and organizational skills. Excellent time management skills. Excellent customer service and communication skills: verbal, written, and interpersonal. Ability to- Quickly acquire familiarity with new software systems and programs. Organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner. Develop and maintain cooperative and professional relationships and work constructively with faculty, students, and within a team. Quickly acquire familiarity with the roles and function of the assigned department and any specifically applicable laws or guidelines. Maintain confidentiality of student, staff, and faculty documents and information. Work independently and oversee administrative details not requiring the immediate attention of supervisor.

Additional Considerations - Experience working in a higher education setting. Familiarity with college student information systems, HIPPA, and FERPA. Purchasing/procurement experience in eVA

Operation of a State Vehicle - Yes

Supervises Employees - No

Required Travel - Minimal

Posting Detail Information

Posting Number - CLS_4485P

Recruitment Type - General Public - G

Number of Vacancies - 1

Position End Date (if temporary)

Job Open Date - 06/01/2026

Job Close Date - 06/15/2026

Open Until Filled

Agency Website - vpcc.edu

Contact Name - Human Resources

Email

Phone Number

Special Instructions to Applicants - In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Background Check Statement Disclaimer - The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement - The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement - The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement - VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting - https://jobs.vccs.edu/postings/96629

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. For purposes of compliance with The Immigration Reform and Control Act, are you legally eligible for employment in the United States?
    • Yes
    • No
  2. Do you now or will you in the future require sponsorship to work in the United States?
    • Yes
    • No
  3. Do you have administrative or assistant administrative work experience?
    • Yes
    • No
  4. Are you able to support and work at all campus locations?
    • Yes
    • No
Applicant Documents

Required Documents

  1. Resume
  2. Cover Letter/Letter of Application

Optional Documents

  1. Alternative Hiring Process Letter