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Vp Service Delivery Excellence Jobs (NOW HIRING)

BNY

Vice President, Service Designer

New York, NY · On-site

$100K - $200K/yr

... deliver service designs, uncover pain points, discover opportunities, and propose solutions that ... of excellence and our pay-for-performance philosophy. We provide access to flexible global ...

Coastal

Senior Vice President (HLS)

Establish deep, trusted relationships at the enterprise level, aligning Coastal's services with the ... Building Best Practices and Participating in our Center of Excellence (CoE): Standardize delivery ...

Kinaxis Inc.

VP, Professional Services Delivery

$141K - $181K/yr

... Professional Services team and ensuring successful delivery of complex enterprise software ... The VP is accountable for driving customer outcomes, delivery excellence, operational performance ...

Atlanta Housing

$133K - $169K/yr

This role ensures excellence in program administration, regulatory compliance, fiscal stewardship ... Support integration of services and initiatives across the division to deliver cohesive resident ...

Vhr_atlantahousing

Vice President, Resident Empowerment

$133K - $169K/yr

This role ensures excellence in program administration, regulatory compliance, fiscal stewardship ... Support integration of services and initiatives across the division to deliver cohesive resident ...

Lumanity

Vice President, Regulatory Strategy

... Delivery Excellence & Team Leadership * Sets and reinforces delivery quality standards across ... Success in opening new markets or service lines within regulatory consulting * Published regulatory ...

DRB

Vice President, Delivery

Akron, OH · On-site

$132K - $169K/yr

... excellence, and customer success. Delivery Strategy & Organizational Leadership * Develop and ... Establish and lead a scalable Professional Services organization that delivers customer value and ...

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Vp Service Delivery Excellence information

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$79.5K

$163.2K

$262K

How much do vp service delivery excellence jobs pay per year?

As of Sep 13, 2026, the average yearly pay for vp service delivery excellence in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Service Delivery Excellence do?

A VP of Service Delivery Excellence is responsible for overseeing and optimizing the delivery of services within an organization to ensure client satisfaction and operational efficiency. They lead teams to develop and implement best practices, monitor key performance indicators, and drive continuous improvement initiatives. This role often involves collaborating with other departments, managing client relationships, and ensuring that service standards and contractual obligations are consistently met. The VP also identifies opportunities to enhance service quality and innovate processes to maintain a competitive edge.

What are the key skills and qualifications needed to thrive as a VP of Service Delivery Excellence?

To thrive as a VP of Service Delivery Excellence, you need extensive experience in service management, project leadership, and process optimization, often supported by a relevant degree and proven track record in large-scale operations. Familiarity with ITIL frameworks, customer relationship management (CRM) systems, and performance analytics tools is typically required. Exceptional strategic thinking, communication, and change management skills help drive cross-functional teams and foster a culture of continuous improvement. These abilities are vital for ensuring high-quality service delivery, operational efficiency, and exceptional client satisfaction in a competitive business environment.

What are the primary challenges a VP of Service Delivery Excellence faces when driving process improvements across large teams?

A VP of Service Delivery Excellence often encounters challenges such as aligning diverse teams around standardized processes, managing resistance to change, and ensuring consistent service quality across multiple regions or departments. Effective communication, strong leadership, and a clear vision are essential to overcoming these hurdles. Building cross-functional relationships and leveraging data-driven insights can also help in identifying bottlenecks and implementing sustainable improvements.

What is the difference between Vp Service Delivery Excellence vs Service Delivery Manager?

AspectVp Service Delivery ExcellenceService Delivery Manager
ResponsibilitiesOversees multiple service delivery teams, develops strategic initiatives, ensures overall service qualityManages daily service delivery operations, coordinates teams, handles client issues
Required CredentialsTypically requires extensive experience in service management, certifications like ITIL, leadership skillsUsually requires experience in service management, certifications like ITIL, operational skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team management, client interaction

The Vp Service Delivery Excellence focuses on strategic leadership and overall service quality across the organization, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are popular job titles related to Vp Service Delivery Excellence jobs?

For Vp Service Delivery Excellence jobs, the most frequently searched job titles are:

Infographic showing various Vp Service Delivery Excellence job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President, Service Designer

Manhattan, NY • On-site

BNY Mellon
Finance and Insurance • 10K+ employees
Learn more about BNY Mellonexternal

$93K/yr

Full-time

Re-posted 21 days ago

BNY Mellon rating

7.5

Company rating: 7.5 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

Job description


VP, Service Designer:
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Vice President to join our Innovations team. This role is located in New York, NY (4days in the office per week).
In this role, you'll make an impact in the following ways:
  • Lead design thinking workshops and ideation sessions to spark creative problem-solving, generate fresh ideas, and build consensus among team members and stakeholders.
  • Leverage your skills in user journey and experience mapping to visualize and analyze user interactions, deliver service designs, uncover pain points, discover opportunities, and propose solutions that enhance user satisfaction and increase engagement.
  • Develop personas, wireframes, and prototypes that effectively communicate design concepts and user flows, iterating based on stakeholder/client feedback and usability testing results.
  • Partner with cross functional stakeholders, product managers, and development teams, to deeply understand and define user needs, business goals and project requirements.
  • Create and maintain design guidelines, pattern libraries, and cohesive design systems that align with BNY's design principles, ensuring consistency and coherence across all products and features.
  • Conduct user research usability testing and heuristic evaluation and analyze user feedback to refine and improve the user experience of systems.
  • Stay updated on design trends and industry dynamics, emerging technologies, and best practices in CX/UX design to bring fresh ideas and innovative approaches to the team.

To be successful in this role, we're seeking the following:
  • Relevant years of experience in global financial services or fintech industry as a proven experienced UX/Service Designer, showcasing a strong portfolio of successful enterprise projects.
  • Ability to analyze problems or situations and apply a structured, analytical approach to developing solutions that progress our agenda and our clients' needs.
  • Demonstrable proficiency in user journey mapping techniques, design thinking methodologies, and facilitating ideation workshops.
  • Solid understanding of user-centered, service design principles and best practices.
  • Experience with user research, usability testing, and data-driven design decision making.
  • Visual design competency desirable with deep understanding of user experience.
  • Proficient with design tools such as Figma, Figjam, Miro, Adobe XD, or similar software.
  • Ability to effectively communicate and articulate design concepts and decisions.
  • Strong presentation skills (both verbally and written); ability to articulate complex research in a clear and simple manner to a variety of audiences.
  • Solutions-oriented team player with track record in executing across a diverse range of priorities.
  • Intellectual curiosity, creative thinker; desire to constantly learn and continuously improve.
  • Excellent ability to establish, develop, and maintain trust-based relationships with key stakeholders and peers.

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $93,000 and $200,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

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About BNY Mellon

Sourced by ZipRecruiter

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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