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Vp Service Delivery Excellence Jobs (NOW HIRING)

Eldorado CA

Vice President, Service

Riverside, CA · On-site

$167K - $265K/yr

Join a manufacturing leader with over 50 years of excellence, where every role contributes to ... the delivery of high-quality vehicles that keep communities connected, supported, and moving ...

KBS

VP, Service Solutions and Delivery

Oceanside, CA · On-site

$143K - $183K/yr

VP, Service Solutions and Delivery About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet ...

MGT

VP, AI Architecture & Delivery Excellence

$180K - $220K/yr

MGT's AI Operating Group is hiring a VP, AI Architecture & Delivery Excellence to own the technical ... Familiarity with cloud-based AI services, data platforms, observability, ETL/ELT, analytics, and ...

LPL Financial

VP, Service Center

Tempe, AZ · On-site

$132K - $170K/yr

The VP is accountable for delivering high-quality advisor experience, driving operational ... to deliver service excellence at the smartest cost possible. * Use advisor feedback, employee ...

LPL Financial Holdings, Inc.

VP, Service Center

Tempe, AZ · On-site

$135K - $173K/yr

The VP is accountable for delivering high-quality advisor experience, driving operational ... to deliver service excellence at the smartest cost possible. * Use advisor feedback, employee ...

CruiTek

VP of Managed Service Provider (MSP)

Duluth, GA · On-site +1

VP of Managed Service Provider (MSP) Permanent Position Very Aggressive Salary/Bonus Nashville ... delivery excellence, profitability, and growth across the portfolio. This role owns the P&L for ...

Cruitek

VP of Managed Service Provider (MSP)

Duluth, GA · On-site +1

VP of Managed Service Provider (MSP) Permanent Position Very Aggressive Salary/Bonus Nashville ... delivery excellence, profitability, and growth across the portfolio. This role owns the P&L for ...

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Vp Service Delivery Excellence information

See salary details

$79.5K

$163.2K

$262K

How much do vp service delivery excellence jobs pay per year?

As of Sep 13, 2026, the average yearly pay for vp service delivery excellence in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Service Delivery Excellence do?

A VP of Service Delivery Excellence is responsible for overseeing and optimizing the delivery of services within an organization to ensure client satisfaction and operational efficiency. They lead teams to develop and implement best practices, monitor key performance indicators, and drive continuous improvement initiatives. This role often involves collaborating with other departments, managing client relationships, and ensuring that service standards and contractual obligations are consistently met. The VP also identifies opportunities to enhance service quality and innovate processes to maintain a competitive edge.

What are the key skills and qualifications needed to thrive as a VP of Service Delivery Excellence?

To thrive as a VP of Service Delivery Excellence, you need extensive experience in service management, project leadership, and process optimization, often supported by a relevant degree and proven track record in large-scale operations. Familiarity with ITIL frameworks, customer relationship management (CRM) systems, and performance analytics tools is typically required. Exceptional strategic thinking, communication, and change management skills help drive cross-functional teams and foster a culture of continuous improvement. These abilities are vital for ensuring high-quality service delivery, operational efficiency, and exceptional client satisfaction in a competitive business environment.

What are the primary challenges a VP of Service Delivery Excellence faces when driving process improvements across large teams?

A VP of Service Delivery Excellence often encounters challenges such as aligning diverse teams around standardized processes, managing resistance to change, and ensuring consistent service quality across multiple regions or departments. Effective communication, strong leadership, and a clear vision are essential to overcoming these hurdles. Building cross-functional relationships and leveraging data-driven insights can also help in identifying bottlenecks and implementing sustainable improvements.

What is the difference between Vp Service Delivery Excellence vs Service Delivery Manager?

AspectVp Service Delivery ExcellenceService Delivery Manager
ResponsibilitiesOversees multiple service delivery teams, develops strategic initiatives, ensures overall service qualityManages daily service delivery operations, coordinates teams, handles client issues
Required CredentialsTypically requires extensive experience in service management, certifications like ITIL, leadership skillsUsually requires experience in service management, certifications like ITIL, operational skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team management, client interaction

The Vp Service Delivery Excellence focuses on strategic leadership and overall service quality across the organization, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are popular job titles related to Vp Service Delivery Excellence jobs?

For Vp Service Delivery Excellence jobs, the most frequently searched job titles are:

Infographic showing various Vp Service Delivery Excellence job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President, Service Delivery

Fresno, CA

Datavant
Software Development • 51 - 200 employees
Learn more about Datavantexternal

Full-time

Posted 2 days ago

New

Datavant rating

7.1

Company rating: 7.1 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. 
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Vice President, Service Delivery is a regional operational leader responsible for delivery excellence across multiple markets and teams. This leader drives regional KPIs—including TAT, OTD, quality, productivity, and staffing—and is accountable for implementing standardized workflows across all assigned sites. The VP partners with Workforce Planning, NOC, Training, and Implementation to ensure strong operational execution and readiness for new processes and tools. This role manages Managers and Supervisors and plays a critical part in scaling high-performing operations across the region.

You will:
  • Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff
  • Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
  • Ensure adherence to standardized workflows and compliance requirements across all sites
  • Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing
  • Interpret regional KPI trends and create action plans to improve performance
  • Lead regional continuous improvement initiatives and support transformation pilots
  • Respond to operational escalations routed through Account Management
  • Partner cross-functionally with Network Operations Center (NOC), Training, Implementation, and Product teams
  • Coach and develop Managers and emerging leaders within the region
  • Drive adoption of digital and global workflows across operational teams
  • Design and evolve the service delivery operating model to support business growth and client expectations
  • Lead large-scale delivery transformations, including standardization, automation and technology enablement
  • Ensure delivery capabilities scale without linear increases in cost or headcount
  • Partner closely with Account Management, Go-To-Market, Product and Compliance
  • Review, assess and provide resolution to all negative and neutral customer services surveys.
  • Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance.
  • Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data.
  • Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.
Success Metrics
  • Consistent achievement of SLA's, quality and cost targets
  • Improved delivery scalability and operational leverage
  • Successful execution of transformation initiatives
  • Strong engagement and retention
What you will bring to the table:
  • Significant experience leading multi-site healthcare or large-scale operations teams
  • Strong leadership capabilities with the ability to develop leader-of-leaders
  • Fluency in operational KPIs and data-driven decision making
    Experience leading compliance-driven, standardized workflows
  • Ability to manage change and scale new processes across diverse teams
  • Strong collaboration skills across cross-functional partners
Bonus points if:
  • You have experience in HIM, ROI, or similar regulated operational environments
    You have experience leading transformation or standardization programs
  • You have Lean/Six Sigma background

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:
$145,600—$156,500 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. 
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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