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Vp Service Delivery Customer Success Jobs (NOW HIRING)

Sago

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Enseo, LLC

VP, Customer Success

Plano, TX · On-site

Position Overview The Vice President, Customer Success will be responsible for building and scaling ... Establish customer segmentation, engagement models, and service delivery standards aligned with ...

NICE

VP, Customer Success

$141K - $181K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position ... Partner effectively with Sales, Services, Product, and R&D teams to deliver on customer outcomes ...

DRB

Vice President, Delivery

Akron, OH · On-site

$132K - $169K/yr

The VP, Delivery partners closely with Sales, Product, Engineering, Customer Success, Support, and ... Establish and lead a scalable Professional Services organization that delivers customer value and ...

Opportunity Healthcare

VP of Customer Success

$141K - $181K/yr

We are currently seeking candidates for a full-time Vice President of Customer Success to join the team. In this role, you will oversee the full post-sale customer lifecycle, leading implementation ...

Seismic

VP, Customer Success ~ Financial Services

San Diego, CA · On-site

$147K - $188K/yr

VP, Customer Success ~ Financial Services About Us: Please be aware we have noticed an increase in ... Experience working cross‑functionally with Product, Sales, Services, and Marketing to deliver ...

New

LPL Financial

VP, Service Center

Tempe, AZ

$132K - $170K/yr

... your success while helping clients pursue their financial goals. Job Overview: Help shape the ... The VP is accountable for delivering high-quality advisor experience, driving operational ...

LPL Financial Holdings, Inc.

VP, Service Center

Tempe, AZ · On-site

$135K - $173K/yr

... your success while helping clients pursue their financial goals. Job Overview: Help shape the ... The VP is accountable for delivering high-quality advisor experience, driving operational ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

What You'll Do NetDocuments is seeking a Vice President, Customer Success to lead the organization ... This role will own the Customer Success, Renewals, and Partner Delivery Success (DSM) organizations ...

Fireblocks

VP, Customer Success

New York, NY · On-site +1

A professional services background is a strong plus, particularly given our focus on enterprise ... Deliver outcomes - Increase renewal rates and reduce churn; drive adoption and new business growth ...

Fireblocks

VP, Customer Success

Manhattan, NY · On-site

A professional services background is a strong plus, particularly given our focus on enterprise ... Deliver outcomes- Increase renewal rates and reduce churn; drive adoption and new business growth ...

Silverfort Inc

VP of Customer Success

Manhattan, NY · On-site

$152K - $195K/yr

As VP of Customer Success, you'll lead and scale our global CS organization across Strategic ... Deliver a scalable Customer Success model (segmentation, playbooks, health scoring, QBRs ...

HeadFirst BV

SVP Service Procurement Advisory

Atlanta, GA · On-site +1

$200K - $250K/yr

Ensure delivery excellence across engagements , including governance, KPIs, value realization ... success engaging C-suite and senior executives across large enterprise and mid-market organizations;

LettrLabs

VP of Customer Success

Los Angeles, CA · On-site

... Service, and Support Account Coordinators) with our Account Management function (renewals and ... Own the scale-partnerships spend KPI delivered through the Account Coordinator team, converting ...

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Vp Service Delivery Customer Success information

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$79.5K

$163.2K

$262K

How much do vp service delivery customer success jobs pay per year?

As of Sep 11, 2026, the average yearly pay for vp service delivery customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Vp Service Delivery Customer Success jobs?

For Vp Service Delivery Customer Success jobs, the most frequently searched job titles are:

Infographic showing various Vp Service Delivery Customer Success job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Woodbridge, NJ • On-site

Sago
Marketing • 51 - 200 employees
Learn more about Sagoexternal

$139K - $179K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

POSITION SUMMARY 

The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs. 

The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen. 

KEY JOB RESPONSIBILITIES 

  • Lead and develop the Customer Success and Operational/Insight Community Delivery teams. 
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio. 
  • Serve as a senior point of contact for key client relationships and escalations. 
  • Ensure successful execution and delivery of client programs while maintaining high service quality standards. 
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency. 
  • Partner with Sales to support revenue growth, client retention, and profitability objectives. 
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals. 
  • Identify and implement automation, technology, and process improvements to enhance client and operational outcomes. 
  • Monitor and report on key customer success, operational, and financial performance metrics. 
  • Manage budgeting, forecasting, resource planning, and profitability for the business line. 
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement. 
  • Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements. 
  • Other duties as assigned. 

Requirements

CORE COMPETENCIES 

  • Strong knowledge of quantitative research methodologies, insight communities, sampling, panel management, and operational delivery across market research programs.  
  • Ability to translate quantitative research needs into scalable client solutions and operational processes. 
  • Strong customer-first mindset with a passion for delivering exceptional client experiences. 
  • Strategic and operational leadership skills. 
  • Financial and commercial acumen. 
  • Proven ability to lead teams in fast-paced, high-growth environments. 
  • Strong communication, relationship-building, and problem-solving skills. 
  • Process improvement and change management expertise. 
  • Ability to balance strategic thinking with hands-on execution. 
  • Results-oriented with a focus on continuous improvement. 

QUALIFICATIONS 

Education 

  • Bachelor's degree in Business, Marketing, Operations, or a related field required. 
  • Master's degree preferred. 

Experience 

  • 15+ years of progressive leadership experience in Customer Success, Client Services, Operations, Market Research, SaaS, Technology, or a related industry.  
  • Strong knowledge of quantitative research methodologies, insight community management, sample design, feasibility, panel recruitment, and project delivery. 
  • Experience managing and developing high-performing teams. 
  • Demonstrated success improving customer retention, satisfaction, and business growth. 
  • Experience contributing to panel recruitment, sample strategy, feasibility, or vendor management initiatives preferred. 
  • Strong financial management experience, including budgeting, forecasting, resource planning, and profitability oversight. 
  • Experience supporting a rapidly growing business and scaling operational processes to meet increased demand. 
  • Strong client relationship management and stakeholder engagement skills. 

Currently candidates will be considered from the US or Canada.

FocusGroupJobs logo

About FocusGroupJobs

Sourced by ZipRecruiter

FocusGroupJobs, based in Iselin, NJ, US, is a leading company in the market research industry. Functioning via their official website focusgroup.com, the firm connects businesses with their target audience to gather valuable insights. They specializes in organizing and conducting focus group discussions, offering businesses with crucial consumer opinions to help shape products, services, or advertising strategies. Since its foundation, the company has prioritized maintaining quality services and representing the diverse interests of the consumer world.

Industry

Marketing

Company size

51 - 200 Employees

Headquarters location

Iselin, NJ, US

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