Vp Saas Operations Jobs (NOW HIRING)

Strategic Leadership

• Lead, define, represent, and communicate product strategy to all stakeholders, including executive leadership and the Board
• Own the product roadmap and translate corporate strategy into an executable, multi-year plan across all products and product lines
• Serve as the key evangelist for the product portfolio, participating in press activities, conferences, analyst briefings, and discussions with thought leaders and market analysts

Enterprise Accountability

• Own product lifecycle management from concept to launch across all products and lines of business
• Accountable for the operational stability, scalability, and business outcomes of the full product portfolio
• Own and report on strategic KPIs - pipeline, bookings, revenue, and product health - to the CPO and executive leadership

Program Leadership

• Lead, manage, and mentor a team of Product Managers, Product Owners, and related personnel across multiple lines of business
• Own product planning and the assignment of tasks and deliverables across the product organization
• Assess product development sprints and enhancement opportunities; monitor sprints and evaluate results

Planning & Investment Management

• Develop budgets, forecasts, and metrics for the product portfolio
• Analyze proposed product requirements and development programs; prepare return-on-investment analyses; establish time schedules with Engineering and SaaS Operations
• Define pricing and competitive positioning for each product, using market research, cost data, and volume projections

Cross-Functional Operating Model

• Lead Product Marketing Managers to assess product mix and marketing strategy; monitor and manage strategic marketing plans for each product or product line
• Collaborate with stakeholders across Sales, Engineering, Marketing, and Operations to deliver quality products and coordinate go-to-market execution
• Partner with Engineering and SaaS Operations leadership on delivery timelines, capacity, and technical trade-offs

Partner & Vendor Management

• Own and manage relationships with key external partners - industry analysts, press, and technology partners - relevant to the product portfolio
• Represent Smarsh in partner, analyst, and customer forums to build market credibility and inform product strategy

Business Impact

• Accountable for enterprise-wide product strategy outcomes, including bookings, revenue impact, cost optimization, scalability, and innovation across the portfolio
• Own and report on strategic KPIs to executive leadership and the Board, ensuring transparency and measurable progress
• Drive innovative ideas, solutions, and products through leadership and decisive action, positioning Smarsh for long-term competitive advantage

Qualifications

• Bachelor's or Master's degree in computer science, electrical engineering, or related technical field
• 10+ years' experience in a Product Management function or similar role
• 7+ years in a leadership role, managing a team of Product Managers and/or Product Owners
• Prior experience delivering features/capabilities (including AI features) for a SaaS product portfolio (>150M in revenue)
• Prior experience developing products for the SMB (small and mid-sized businesses) market strongly preferred
• "General manager" mindset with experience driving business growth in collaboration with other other functions
• Experience managing the full life cycle of development from conception to launch, and overseeing all key milestones and deliverables of a product's life cycle
• Strong communication, technical documentation, and analysis skills
• Experience delivering mid-market or small business software products
• Strong requirements elicitation and proven writing skills, including the ability to write concisely and clearly for different audiences
• Or equivalent combination of education and experience

Leadership Competencies

• Strategic thinking with execution excellence
• Strong ownership mindset and accountability
• Ability to operate in ambiguity and drive clarity
• Excellent stakeholder management and communication skills