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Vp It Service Management Jobs (NOW HIRING)

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

IT Service Desk1 Note : Location: The resource must be based in Seattle, WA and available for ... Manage user access, authentication, and provisioning/deprovisioning through Okta . * Support Jira ...

AeroVironment

Director, Global IT Support

Arlington, VA · On-site

$163K - $261K/yr

... management, and IT onboarding/offboarding. This individual will drive a high-performance support ... Reporting to the VP of IT, the IT Director will work cross-functionally to align IT services with ...

MTA Headquarters

Manager, IT Service Desk

New York, NY · On-site

$160K - $189K/yr

Develop and continuously improve Service Desk operations by applying industry-standard IT service management principles, service automation, knowledge management, and continual service improvement ...

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

Must have experience with IT service management processes. * Must have experience with technical configuration and operation of service desk and IT asset management platforms. * Must have experience ...

Certis Biologicals

Manager of IT Services

Columbia, MD · On-site

$125K - $140K/yr

Key Responsibilities: IT Service Management * Manage IT support services delivered through collaboration with MKI and other technology partners. * Ensure service quality, Service-Level Agreement ...

TekGarden

Senior IT Service Engineer

Candler, NC

Perks include competitive salary, excellent benefits, matching 401K and more! \n \n \n \n The Senior IT Service Engineer provides technical leadership and exceptional customer service for managed ...

Visterra Landscape Group

$120K - $140K/yr

Own IT service management end to end, including establishing and monitoring SLAs, overseeing service desk operations and ticket queue performance, and driving improvements in response time ...

StudySmarter

Management von Eskalationen sowie Ableitung und Umsetzung von Verbesserungsmaßnahmen * Etablierung ... IT Service Management (idealerweise ITIL) * Erfahrung im SLA-, Eskalations- und Stakeholder ...

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Vp It Service Management information

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$79.5K

$163.2K

$262K

How much do vp it service management jobs pay per year?

As of Sep 10, 2026, the average yearly pay for vp it service management in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What cities are hiring for Vp It Service Management jobs?

Cities with the most Vp It Service Management job openings:

What are the most commonly searched types of It Service Management jobs?

The most popular types of It Service Management jobs are:

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States with the most job openings for Vp It Service Management jobs include:

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Infographic showing various Vp It Service Management job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

IT Service Desk

San Jose, CA • On-site

Jade Global
IT Services • 51 - 200 employees
Learn more about Jade Globalexternal

$40/hr

Full-time

Posted 15 days ago

Job description

IT Service Desk1

Note : Location: The resource must be based in Seattle, WA and available for occasional onsite visits (a few times a month) to the client office.

Budget: $40/hour, 1 year.
The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role focuses on supporting Jira, Okta, Slack, and resolving general IT-related issues to ensure smooth day-to-day operations and a positive user experience.

Key Responsibilities

  • Provide L1/L2 technical support for IT incidents and service requests and work as per SOP
  • Troubleshoot and resolve user issues related to Jira, Okta, Slack, and other enterprise tools.
  • Manage user access, authentication, and provisioning/deprovisioning through Okta.
  • Support Jira ticketing system, including user access, permissions, and workflow-related issues.
  • Assist users with Slack workspace access, channels, integrations, and troubleshooting.
  • Handle generic IT helpdesk requests such as password resets, software access, and basic system troubleshooting.
  • Log, track, and update support tickets in the ITSM or Jira Service Management system.
  • Ensure timely incident resolution and adherence to defined SLAs.
  • Escalate complex or unresolved issues to L3 or relevant engineering teams.
  • Maintain documentation, troubleshooting guides, and knowledge base articles.
  • Support continuous improvement of service desk processes and user support experience.

Required Skills

  • Experience in IT Service Desk or Technical Support (L1/L2).
  • Working knowledge of Jira, Okta, and Slack administration/support.
  • Basic understanding of identity and access management (IAM), SSO, and MFA.
  • Familiarity with ITSM processes such as incident, request, and problem management.
  • Basic troubleshooting knowledge of Windows/Mac systems, networking, and enterprise applications.
  • Strong communication, problem-solving, and customer service skills.

Experience & Qualification

  • 2-5 years of experience in IT Service Desk or Technical Support.
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Experience supporting enterprise collaboration and identity platforms is an advantage.

Apply