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Vp Call Center Operations Jobs in Virginia (NOW HIRING)

Each of our national facilities meets or exceeds the highest industry standards in all operational ... Denver, CO preferred or any STACK Data Center Location * Travel: Up to 50% to North American ...

Vice President, Enterprise Security

Manassas, VA · On-site

$157K - $196K/yr

Each of our national facilities meets or exceeds the highest industry standards in all operational ... Denver, CO preferred or any STACK Data Center Location * Travel: Up to 50% to North American ...

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As VP of BPO Sales, you will play a critical role in shaping the company's growth trajectory ...

... Vice President of Taxi Operations to lead and elevate our Dulles market. This executive leadership position is responsible for overseeing all aspects of taxi operations, driving business growth ...

Role: VP of Strategic Capture Management Reporting to the SVP, Growth Operations, the Vice President of Strategic Capture Management (SCM) serves as the focal point of designing and executing the ...

Role: VP of Strategic Capture Management Reporting to the SVP, Growth Operations, the Vice President of Strategic Capture Management (SCM) serves as the focal point of designing and executing the ...

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

Vice President of Operations

Mclean, VA · On-site

$180K - $250K/yr

Steampunk is looking for an experienced Vice President of Operations with an appetite for taking on new challenges. Why Steampunk? Our people are the very core of what we do; their expertise and ...

Showing results 21-40

Vp Call Center Operations information

See Virginia salary details

$67.9K

$154.4K

$261.7K

How much do vp call center operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for vp call center operations in Virginia is $154,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,500.00 and $183,400.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in Virginia? The most popular types of Call Center Operations jobs in Virginia are:
Infographic showing various Vp Call Center Operations job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $154,444 per year, or $74.3 per hour.

Vice President, Enterprise Security

Stackinfra

Leesburg, VA

$158K - $198K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago


Job description

THE COMPANY:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:

The Vice President, Enterprise Security serves as STACK's senior security leader responsible for protecting the company's people, critical infrastructure, operations, executives, customers, and reputation across the Americas. This leader will establish and lead a scalable enterprise security program supporting corporate offices, operational data centers, construction sites, executive activities, and corporate events. The Vice President will build the organization, establish governance, influence executive decision-making, and ensure security capabilities evolve in alignment with STACK's rapid growth. Cyber and information security remain with IT, but the Vice President will coordinate at that boundary.

The successful candidate in this role will bring a strong background in security strategy and management, and will build and grow a high-performing security team across a portfolio of operating data centers, construction sites, and office locations. In addition, this role will collaborate with key stakeholders to ensure events are properly evaluated for security risks and controls are put in place to ensure safe and successful execution. Executive security, threat assessment and travel risk management will also fall under the leadership of the Vice President, Enterprise Security.

The successful candidate will feel confident overseeing and advancing physical security technology while establishing and updating processes and methods. A team player, the Vice President, Enterprise Security will engage across the organization and with external vendors, general contractors and partners to identify security risks and then coordinate and implement appropriate risk control measure. This candidate will foster a culture of security awareness through communication, education, and partnership across all business functions.

STACK operates as a member of the communities that host its sites and its neighbors are partners. The Vice President builds a program that protects people and property while strengthening those community relationships. The program focuses on genuine threats to the safety of people and property and does not treat lawful community engagement, public participation, or peaceful expression as security concerns. It is led with the sophistication to keep security proportionate, privacy-respecting, and never a burden on the communities STACK serves.

RESPONSIBILITIES:

  • Serve as the executive advisor to senior leadership on enterprise security risks, emerging threats, and strategic security investments.
  • Present security strategy, performance metrics, and enterprise risk updates to Executive Leadership.
  • Own the physical security of STACK's corporate offices, operational data centers, and construction sites, including the advisory relationship with general contractors and verification of contractor security plans on the construction side.
  • Establish governance, policies, standards, performance metrics, and continuous improvement processes.
  • Develop the enterprise roadmap for physical security technologies, including access control, video security, visitor management, and emerging security solutions.
  • Participate in vulnerability and risk assessments with the accountability to develop and implement effective risk mitigation strategies.
  • Lead enterprise response to significant security incidents, investigations, and executive-level threat situations.
  • Support customer security reviews, audits, and due diligence activities
  • Define a strategy and work with third-party security providers so that protective intelligence, assessment, and executive protection plans are effective proportionate, lawful, and respectful of privacy and civil liberties.
  • Collaborate with key STACK stakeholders and clients to evaluate and plan for secure and safe events.
  • Support STACK's crisis management and business continuity programs.
  • Recruit and lead high-performing security leaders to execute strategic plans.
  • THE DETAILS:
  • Reports to the SVP Enterprise Resilience
  • Direct Reports: Region and Site Security Managers, Director of Protective Intelligence and Executive Protection, and Construction Security.
  • Location: Denver, CO preferred or any STACK Data Center Location
  • Travel: Up to 50% to North American property locations
  • Must be eligible to work in the United States
  • Must pass a comprehensive background screening

MUST-HAVE QUALIFICATIONS:

  • Minimum 15 years' progressively responsible leadership in corporate security, Experience leading enterprise security programs within data centers, cloud infrastructure, critical infrastructure, technology, utilities, telecommunications, or similarly complex environments.
  • Bachelor's degree required, preferably within security management, criminal justice, emergency management, business, or engineering. Advanced degree desired but not required.
  • Direct experience standing up or leading broad range of security responsibilities including corporate offices, data centers, construction sites, executive protection, protective intelligence and crisis-management.
  • ASIS Certified Protection Professional (CPP) or equivalent senior security leadership experience.
  • Demonstrated success building organizations during periods of rapid growth.
  • Proven ability to influence executive stakeholders and lead through collaboration across complex, dispersed organizations.
  • The sophistication to tell credible threats to safety apart from lawful community activity, protests, and civic engagement, and to keep security measures proportionate and privacy-respecting.
  • Demonstrated experience selecting, managing, and evaluating strategic security consulting firms and outsourced security providers.
  • Strong command of the legal, privacy, and civil-liberties dimensions of enterprise physical security.
  • Familiarity with enterprise physical security technology including IP video and network-based access control systems.

SUCCESS IN THIS ROLE WILL BE MEASURED BY:

  • Development of an enterprise security program that scales with STACK's growth.
  • Reduction of enterprise security risk through governance, standards, and risk-informed investments.
  • Strong partnerships with Development, Construction, Operations, Legal, Public Policy, Marketing, Human Resources, and Executive Leadership.
  • Effective implementation of protective intelligence, executive protection, and event security programs.
  • Successful leadership of strategic security initiatives and third-party partnerships.
  • Building and developing a high-performing enterprise security organization.
  • Security that protects people and property while sustaining trust and strong relationships in STACK's host communities.

Compensation Range:

$228,960.00 - $263,940.00

THIS MIGHT BE RIGHT FOR YOU IF:

  • You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.

  • You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.

  • You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.

  • You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.

WHY STACK?

  • We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts - even a cell phone subsidy.

  • We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.

  • Fun is part of our DNA, with events, game nights, happy hours, and barbecues.

  • We're growing - this is a great time to join and make an impact!

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law

Note to external agencies: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure, Inc. will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc.