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The Assistant Vice President (AVP) of Bankruptcy Operations is responsible for the strategic leadership, operational management, regulatory compliance, and performance oversight of all mortgage servicing bankruptcy functions. This role oversees the administration of Chapter 7, Chapter 11, Chapter 12, and Chapter 13 bankruptcy portfolios, ensuring compliance with federal bankruptcy laws, investor requirements, court mandates, and servicing regulations.

The AVP leads teams responsible for bankruptcy case administration, proof of claim filing, payment monitoring, plan review, attorney oversight, litigation support, discharge processing, and investor reporting. The position serves as the primary liaison between Servicing, Legal, Compliance, Foreclosure, Loss Mitigation, and external bankruptcy counsel to ensure the organization's interests are protected while maintaining compliance and borrower protections.

Strategic Leadership

• Develop and execute the enterprise bankruptcy servicing strategy.

• Establish departmental goals, objectives, and performance metrics.

• Drive operational excellence through process improvement and automation initiatives.

• Evaluate emerging bankruptcy trends and assess portfolio impacts.

• Provide executive-level reporting on bankruptcy portfolio performance, risks, and compliance matters.

• Support organizational initiatives involving default servicing and portfolio risk management.

Bankruptcy Operations Management

Oversee Administration of:

• Chapter 7 Bankruptcy Cases

• Chapter 11 Bankruptcy Cases

• Chapter 12 Bankruptcy Cases

• Chapter 13 Bankruptcy Cases

• Active Bankruptcy Monitoring

• Bankruptcy Payment Processing

• Plan Review and Objection Processes

• Post-Petition Payment Monitoring

• Discharge Processing

• Reaffirmation Agreements

• Motion Practice Coordination

• Bankruptcy Litigation Support

Operational Responsibilities

• Ensure timely review and boarding of new bankruptcy filings.

• Oversee filing and monitoring of Proofs of Claim.

• Manage review of Chapter 13 plans and modifications.

• Monitor plan performance and payment application.

• Ensure compliance with court deadlines and filing requirements.

• Oversee attorney referral and vendor management activities.

• Manage escalated borrower, attorney, trustee, and court inquiries.

Regulatory Compliance and Legal Oversight

Ensure Compliance With:

• U.S. Bankruptcy Code

• Federal Rules of Bankruptcy Procedure

• CFPB Mortgage Servicing Rules

• RESPA (Regulation X)

• FDCPA

• Fair Credit Reporting Act (FCRA)

• Servicemembers Civil Relief Act (SCRA)

• FHA Bankruptcy Servicing Requirements

• VA Bankruptcy Servicing Requirements

• USDA Bankruptcy Servicing Requirements

• Fannie Mae Servicing Guide

• Freddie Mac Seller/Servicer Guide

• Ginnie Mae Requirements

• State Bankruptcy Laws

Additional Responsibilities

• Partner with Legal and Compliance to implement regulatory changes.

• Ensure all bankruptcy activities are conducted within court and statutory requirements.

• Support regulatory examinations and investor reviews.

• Manage responses to bankruptcy-related audit findings.

• Oversee corrective action implementation.

Attorney and Vendor Management

• Manage bankruptcy attorney networks.

• Monitor attorney performance metrics and compliance.

• Review legal invoices and expense controls.

• Conduct periodic vendor performance reviews.

• Ensure adherence to attorney referral and oversight procedures.

• Coordinate litigation strategy with internal legal teams and external counsel.

Investor and Agency Management

Oversee Bankruptcy Compliance for:

• FHA Insured Loans

• VA Guaranteed Loans

• USDA Loans

• Fannie Mae Loans

• Freddie Mac Loans

• Ginnie Mae Pools

• Portfolio Loans

• Private Investor Portfolios

Responsibilities Include:

• Monitoring investor-specific bankruptcy requirements.

• Ensuring timely investor reporting.

• Managing claim filing requirements.

• Supporting investor audits and due diligence reviews.

• Coordinating bankruptcy-related loss mitigation activities.

Risk Management and Quality Control

• Establish bankruptcy-specific quality assurance programs.

• Monitor operational risk indicators.

• Perform trend analysis on filing deficiencies and compliance errors.

• Review root cause analyses and corrective actions.

• Ensure adherence to internal controls and risk management frameworks.

• Identify opportunities to reduce legal and operational exposure.

Bankruptcy Financial Management

• Monitor bankruptcy portfolio performance.

• Analyze cure rates and repayment trends.

• Track bankruptcy-related advances and recoveries.

• Review attorney fee expenditures.

• Support forecasting and budgeting activities.

• Provide executive reporting regarding portfolio risk exposure.

Cross-Functional Collaboration

Partner closely with:

• Legal Department

• Compliance Department

• Loss Mitigation

• Foreclosure

• Collections

• Customer Service

• Investor Reporting

• Finance

• Internal Audit

• Risk Management

• Subservicers

Responsibilities include:

• Coordinating bankruptcy-to-loss mitigation transitions.

• Managing foreclosure holds and relief from stay processes.

• Supporting servicing transfers involving bankruptcy loans.

• Assisting with enterprise regulatory initiatives.

Supervisory Responsibilities

• Directly manages Bankruptcy Managers, Supervisors, Team Leads, and Analysts.

• Responsible for:

  • Hiring and onboarding

  • Performance evaluations

  • Employee development

  • Succession planning

  • Corrective actions

  • Workforce planning

• This is a full-time, office-based position in a modern, cozy environment in our Troy, MI office.

• Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.

Education

• Bachelor's Degree in Business Administration, Finance, Accounting, Legal Studies, or related field.

• Advanced degree or paralegal/legal studies background preferred.

Experience

• Minimum 5 years of mortgage servicing experience.

• Minimum 3 years of leadership experience managing bankruptcy operations.

• Extensive knowledge of:

  • Chapter 7 Administration

  • Chapter 13 Administration

  • Proof of Claim Processes

  • Bankruptcy Litigation Support

  • Investor Bankruptcy Requirements

  • Bankruptcy Payment Processing

  • Court Filing Procedures

• Experience managing attorney networks and legal vendors.

• Experience supporting regulatory examinations and audits.

Knowledge, Skills, and Abilities

Technical Expertise

• U.S. Bankruptcy Code

• Mortgage Servicing Operations

• Bankruptcy Case Administration

• Bankruptcy Court Procedures

• Investor Guidelines

• Mortgage Servicing Platforms

• Legal Workflow Systems

Leadership Skills

• Strategic Planning

• Organizational Development

• Change Management

• Conflict Resolution

• Executive Communication

• Performance Management

Analytical Skills

• Portfolio Analysis

• Operational Forecasting

• Compliance Monitoring

• Root Cause Analysis

• Risk Assessment

• KPI Development

Communication Skills

• Court and Attorney Communications

• Executive Presentations

• Regulatory Responses

• Investor Reporting

• Staff Development and Coaching

• Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.

• Growth Path: Defined paid training and clear pathways for career development.

• Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

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  Take the first step towards a rewarding career in the mortgage industry with AD Mortgage.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.