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Volunteer Tagalog Customer Service Representative Jobs

Wyyerd Fiber

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Customer Service Representative (Tagalog Speaking Preferred)

National City, CA · On-site

$16.50 - $22.25/hr

Overview Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part ... Tagalog speaking preferred * Experience supporting VoIP phone services . * Familiarity with network ...

Medix

Customer Service Representative

San Jose, CA · On-site

$27/hr

Job Summary Our client is seeking a Customer Service Representative responsible for acting as the ... Tagalog bi-lingual skills. Schedule / Shift Work schedule: Onsite work hours are from 8:30 AM to 5 ...

AtWork Group

CSR

Knoxville, TN · On-site

$15.25 - $20.75/hr

Job Title: Customer Service Representative (CSR)Location: North Knoxville, TNEmployment Type ... Nestled in the eastern part of the Volunteer State, Knoxville offers a unique blend of Southern ...

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Volunteer Tagalog Customer Service Representative information

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How much do volunteer tagalog customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for volunteer tagalog customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a volunteer Tagalog customer service representative, and why are they important?

To thrive as a Volunteer Tagalog Customer Service Representative, you need fluency in Tagalog and English, strong communication skills, and a basic understanding of customer service principles. Familiarity with customer relationship management (CRM) systems, call center software, or online chat platforms is often beneficial. Patience, empathy, and cultural sensitivity are essential soft skills for effectively assisting diverse clients and resolving issues. These skills ensure clear communication, build trust, and deliver high-quality support to Tagalog-speaking customers.

What is a volunteer Tagalog customer service representative?

Volunteer Tagalog Customer Service Representatives are individuals who offer their time and language skills to assist customers who speak Tagalog, often for non-profit organizations or community initiatives. They help answer questions, resolve issues, and provide support, typically via phone, chat, or email. Their goal is to ensure clear communication and positive experiences for Tagalog-speaking clients. These roles are unpaid and are driven by a desire to help others and improve access to services for the Tagalog-speaking community.

How does a volunteer Tagalog customer service representative typically collaborate with other team members to resolve customer issues?

As a Volunteer Tagalog Customer Service Representative, you'll often work closely with both fellow volunteers and paid staff to address customer inquiries and resolve issues. Collaboration might involve escalating complex cases to experienced team members, sharing language-specific resources, or participating in regular team meetings to discuss common challenges. Open communication and teamwork are key, as you'll coordinate efforts to ensure customers receive accurate and culturally sensitive support. This collaborative environment not only helps resolve issues efficiently but also provides valuable learning opportunities for volunteers.
What cities are hiring for Volunteer Tagalog Customer Service Representative jobs? Cities with the most Volunteer Tagalog Customer Service Representative job openings:
What are the most commonly searched types of Tagalog Customer Service Representative jobs? The most popular types of Tagalog Customer Service Representative jobs are:
What states have the most Volunteer Tagalog Customer Service Representative jobs? States with the most job openings for Volunteer Tagalog Customer Service Representative jobs include:
Volunteer Tagalog Customer Service Representative jobs near you

Customer Service Representative (Tagalog Speaking Preferred)

Wyyerd Fiber

National City, CA • On-site

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

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Job description

Overview

Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part of a high-energy, customer-focused team that handles inbound sales, customer support, and service activation for our residential and small business customers. As the first point of contact, the CSAR plays a critical role in delivering an exceptional experience to both prospective and existing customers.

In addition to supporting sales and billing inquiries, this role also includes technical support and troubleshooting responsibilities, specifically for our fiber optic internet and VoIP services. 



Key Responsibilities

  • Deliver exceptional customer service via phone, email, and in person, serving as the front line for all inquiries.
  • Support customers through the activation and provisioning of fiber internet and VoIP phone services.
  • Handle technical troubleshooting for fiber-related connectivity issues, including:\
    • Diagnosing ONT (Optical Network Terminal) and modem/router connectivity problems.
    • Assisting with Wi-Fi performance and configuration (SSID/password, device connectivity).
    • Walking customers through basic hardware resets and physical connection checks.
    • Identifying and escalating advanced network issues to Tier 2 support or field technicians.
  • Ensure first-call resolution by thoroughly addressing both technical and non-technical customer concerns.
  • Process service requests, including moves, adds, changes, and cancellations, using the network management system (e.g., Calix, SMx, etc.).
  • Assist with billing inquiries, payments, and plan adjustments while ensuring account accuracy.
  • Promote and upsell Wyyerd Fiber services by identifying customer needs and recommending appropriate packages.
  • Document customer interactions accurately within CRM and ticketing systems.
  • Maintain up-to-date knowledge of Wyyerd Fiber’s network, services, and troubleshooting protocols.


Qualifications & Experience

  • 2+ years of customer service experience, preferably in a telecom or ISP environment.
  • Strong understanding of home networking setups including Wi-Fi , device connectivity, and speed management.
  • Experience using ticketing systems and customer management platforms.
  • Comfortable with the Google Workspace (Gmail, Docs, Sheets, etc.).
  • Typing speed of 40+ words per minute.
  • High school diploma or equivalent required; additional technical training or certifications are a plus.
  • Strong interpersonal and communication skills.
  • Ability to troubleshoot, think critically, and adapt to dynamic situations.
  • Must enjoy helping people and solving problems in a fast-paced environment.


Preferred Skills (Not Required but a Plus)

  • Tagalog speaking preferred
  • Experience supporting VoIP phone services.
  • Familiarity with network diagnostic tools (e.g., ping, speed test).
  • Understanding of fiber optic internet, networking concepts, and home networking equipment (ONTs, routers, mesh systems, etc.).

Company Description

Wyyerd Fiber, a subsidiary of Wyyerd Group, is a fiber-to-the-premise internet and related services provider. Put simply, Wyyerd Fiber offers faster, more reliable and higher value internet with symmetrical speeds, no data caps, no contracts and no invoice surprises, and Wyyerd Fiber backs it up with superior, local customer service. Wyyerd Fiber offers a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.