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Voip Customer Service Jobs (NOW HIRING)

Navy Exchange Service Command

$53K - $102K/yr

... services including VoIP systems telephony and supporting network technologies. This is an ... Customer support or Help Desk operations supporting IT systems #J-18808-Ljbffr

Gabbit, LLC

VoIP Technician - Tier III

Saint Louis, MO · On-site

... upstream service providers. * Work directly with customers to gather technical information ... Networking or VoIP certifications such as CCNA, Network+, SIP School , JNCIA-Junos or equivalent ...

nfrastructure

Cisco VoIP Technician

Albany, NY · On-site

Our team members enjoy the freedom and support they receive to help our customers solve problems ... Apply configuration of hosted IP voice services * Perform basic configuration of firewalls

nfrastructure

Cisco VoIP Technician

Albany, NY · On-site

Our team members enjoy the freedom and support they receive to help our customers solve problems ... Apply configuration of hosted IP voice services * Perform basic configuration of firewalls

Robert Half

Customer Service Representative

Encino, CA · On-site

$22/hr

We are looking for a Customer Service Representative to support daily client interactions in Encino ... Use VoIP phone systems and standard office software such as Microsoft Word and Microsoft Excel to ...

Vailexa Technology LLC

VoIP Engineer IV

Seattle, WA · On-site

Expertise in REST APIs, JSON, SOAP services, HL7 fundamentals, FHIR basics, XML, Authentication ... Expertise with Unified Contact Center Express, Webex Contact Center and Webex Customer Assist. * ...

ATN Health

Asterisk, FreePBX , VOIP 1

Englewood, CO · On-site

... accurate services with regards to status of Incident or Change requests to our customers ... Lead VOIP projects from initial conversations to final completion * Prepare design specification ...

ATN Health

Asterisk, FreePBX , VOIP 8

Aurora, CO · On-site

... accurate services with regards to status of Incident or Change requests to our customers ... Lead VOIP projects from initial conversations to final completion * Prepare design specification ...

ATN Health

Asterisk, FreePBX , VOIP 3

Centennial, CO · On-site

... accurate services with regards to status of Incident or Change requests to our customers ... Lead VOIP projects from initial conversations to final completion * Prepare design specification ...

Cspire_telapex

CX Specialist I, VoIP

Birmingham, AL

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require ...

ATN Health

Asterisk, FreePBX , VOIP 10

Denver, CO · On-site

... accurate services with regards to status of Incident or Change requests to our customers ... Lead VOIP projects from initial conversations to final completion * Prepare design specification ...

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Voip Customer Service information

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How much do voip customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for voip customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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For Voip Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Voip Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

VoIP / UC Engineer (MSP Environment)

Dover, NH • On-site

Back Bay Networks
IT Services • 11 - 50 employees
Learn more about Back Bay Networksexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 4 days ago

Job description

Back Bay Networks is seeking a VoIP / Unified Communications Engineer to support and evolve voice and collaboration environments across our managed client base.


This is a hands-on engineering role focused on VoIP systems, SIP-based communications, and call flow design, with supporting network configuration as needed. You’ll work across multiple platforms, including Elevate UC, Microsoft Teams Phone, and other hosted VoIP systems, helping clients deploy, troubleshoot, and optimize their communication infrastructure.


If you enjoy solving real-world call quality issues, working across diverse environments, and owning outcomes in an MSP setting, this role will give you the variety and autonomy to do it.


What You’ll Do

VoIP & UC Engineering

  • Design, configure, and support VoIP and UC systems across multiple client environments.
  • Build and maintain call flows, auto attendants, ring groups, hunt groups, and dial plans.
  • Deploy and support platforms such as Elevate UC, Teams Phone, RingCentral, and similar solutions.
  • Manage SIP trunks, number provisioning, failover routing, and voice services.


Troubleshooting & Optimization

  • Diagnose and resolve call quality issues (latency, jitter, packet loss, one-way audio)
  • Analyze SIP signaling and call paths to identify and resolve issues
  • Monitor system performance and implement improvements to ensure reliability


Network Support (VoIP-Focused)

  • Configure and troubleshoot VLANs, QoS, and network settings impacting voice traffic
  • Work with firewalls and routers to ensure proper SIP/RTP handling (NAT, ACLs, QoS)
  • Collaborate with internal engineers on network-related VoIP issues.


Client & Service Delivery

  • Work directly with clients to implement solutions and resolve issues
  • Handle adds, moves, and changes (AMCs) across customer environments
  • Coordinate with carriers and vendors to resolve external voice and routing issues
  • Maintain clear, accurate documentation of systems, call flows, and configurations


Required Experience

  • 2–5+ years of hands-on experience with VoIP or Unified Communications systems
  • Experience with at least one platform (Elevate UC, Teams Phone, RingCentral, Zoom Phone, etc.)
  • Strong understanding of SIP, call routing, and dial plans
  • Solid networking fundamentals (VLANs, QoS, TCP/IP)
  • Experience in troubleshooting call quality and connectivity issues
  • Ability to manage work across multiple clients or environments


Nice to Have

  • Experience with SBCs, media gateways, or ATAs
  • Microsoft Teams Voice or VoIP-related certifications
  • Firewall configuration for VoIP traffic (NAT, QoS rules, SIP handling)
  • Experience with call center features (ACD, reporting, analytics)
  • Prior experience in an MSP environment
  • Basic cabling or low-voltage experience


Why Join Back Bay Networks

  • Work across multiple VoIP and UC platforms, not just a single stack
  • Gain exposure to real-world SIP and networking challenges across industries
  • High-impact role with ownership over client communication systems
  • Collaborative engineering team with opportunities to grow your skillset
  • Fast-paced MSP environment with meaningful, varied work


Work Environment

  • Travel within the lower 48 States (~20–30% depending on projects)
  • Occasional after-hours work for maintenance or critical issues (not a heavy on-call role)
  • Work performed in office environments, network closets, and client sites


Compensation & Benefits

  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Company Vehicle for client travel
  • Ongoing training and certification support


Requirements

  • Valid driver’s license and reliable transportation
  • Ability to lift and install equipment when needed (network/telecom hardware)


Apply Today

If you’re a VoIP/UC professional looking to work across modern platforms in a hands-on, client-facing engineering role, we’d like to hear from you.