ZipRecruiter

Log In

1

Voip Customer Service Representative Jobs (NOW HIRING)

SupportNinja

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative I Are you a polished communicator who excels at building trust and ... VoIP & CRM Systems: Log, manage, and track customer interactions via a VoIP system (JustCall will ...

Robert Half

Customer Service Representative

Encino, CA · On-site

$22/hr

We are looking for a Customer Service Representative to support daily client interactions in Encino ... Use VoIP phone systems and standard office software such as Microsoft Word and Microsoft Excel to ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Anywhere Talent

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative (Remote) You will serve as the first point of contact for customers ... Comfortable using VoIP systems and multiple tools simultaneously * Strong with technology ...

Wing Assistant

Customer Service Representative (US)

$3.2K/wk

Customer Service Representative (Remote) Wing is on the exciting mission of redefining the future ... services, CRM and VoIP • Experience with word-processing software and spreadsheets (e.g., MS ...

next page

Showing results 1-20

All JobsTechnology JobsTelecommunications JobsTelecommunications Technician JobsVoip Customer Service Representative Jobs

Voip Customer Service Representative information

See salary details

$9

$18

$26

How much do voip customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for voip customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a VoIP Customer Service Representative?

VoIP Customer Service Representatives are professionals who assist customers with issues related to Voice over Internet Protocol (VoIP) services, such as internet-based phone systems. Their responsibilities include troubleshooting technical problems, answering questions about service plans, helping with installation and setup, and resolving billing or connectivity issues. They often work for telecommunications companies or IT service providers and require strong communication and technical skills to support both individual and business clients.

What are the key skills and qualifications needed to thrive as a VoIP Customer Service Representative?

To thrive as a VoIP Customer Service Representative, you need a solid understanding of voice over IP technologies, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and VoIP platforms like Cisco or Avaya is often required. Exceptional communication, patience, and problem-solving abilities are crucial soft skills for resolving customer issues efficiently. These skills and qualities are vital to ensure prompt technical support and a positive customer experience in a technology-driven environment.

What are some common challenges faced by VoIP Customer Service Representatives, and how can they prepare for them?

VoIP Customer Service Representatives often encounter challenges such as troubleshooting complex connectivity issues, explaining technical concepts to non-technical users, and managing multiple support tickets simultaneously. To prepare for these challenges, it's helpful to strengthen your problem-solving skills, become familiar with common VoIP platforms and network basics, and practice clear communication. Additionally, collaborating closely with technical teams and utilizing internal knowledge bases can help resolve customer issues more efficiently.

What are popular job titles related to Voip Customer Service Representative jobs?

For Voip Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Voip Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 45% Full Time, 52% Part Time, 1% Temporary, and 1% Nights. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Remote

SupportNinja
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about SupportNinjaexternal

$16.50 - $22.25/hr

Other

Medical, Life, Retirement, PTO

Posted 4 days ago

Job description

Customer Service Representative I

Are you a polished communicator who excels at building trust and projecting professional credibility? SupportNinja is looking for customer-centric individuals to join our team as a Customer Service Representative I supporting a premium real estate investor relations account. If you thrive in a structured environment, possess a neutral accent, and are ready to deliver exceptional voice support, your next career move starts here.

Position Details
  • Work Setup: Remote - PH
  • Type of Contract: Seasonal (12 months)
  • Equipment: BYOD (Bring Your Own Device)
Job Summary

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. This role focuses heavily on handling Tier 1 inbound voice support calls, delivering scripted responses, and maintaining high credibility during investor-facing interactions.

What Does A Day In The Life Of A Customer Service Representative I Look Like?
  • Inbound Voice Support: Handle inbound voice support calls promptly and professionally to address inquiries via phone, email, or chat.
  • Scripted & Pre-Approved Delivery: Deliver pre-approved communications and structured scripted responses to provide accurate product and service information.
  • Investor Relations Credibility: Ensure a polished, reliable delivery to sound "reasonably credible" during all investor-facing interactions.
  • Clarification & Reassurance: Provide basic clarification and reassurance to callers based directly on existing written client communications.
  • Call Flow Navigation: Follow a structured call flow and strictly adhere to designated escalation pathways for edge cases.
  • VoIP & CRM Systems: Log, manage, and track customer interactions via a VoIP system (JustCall will be used) and accurately document details in the organization's CRM.
  • Peak Period Support: Efficiently manage high-volume, repetitive inquiry handling during peak operational periods.
  • Issue Resolution & Follow-Up: Resolve customer issues in a timely, efficient manner and follow up to ensure satisfaction.
  • Continuous Improvement: Participate in training programs and continuous learning modules to improve knowledge of products, services, and operational processes.
  • Team & Metric Alignment: Meet or exceed performance targets for related KPIs while collaborating across departments.
  • General Operations: Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times, performing other duties as assigned.
Qualifications Of A Customer Service Representative I
  • Experience: Previous customer service experience or an equivalent background.
  • Communication Skills: Good communication skills, both verbal and written.
  • Accent Requirement: Neutral accent / westernized communication style is required.
  • Technical Proficiency: Proficient in using computers, navigating software applications, and managing toolsets.
  • CRM Capability: Prior knowledge and hands-on experience with a CRM system is preferred.
Ninja Perks And Benefits
  • Competitive Compensation
  • Full adherence to government-mandated benefits.
  • Retirement Savings Program with Company Matching.
  • Comprehensive Life Insurance.
  • HMO coverage starting on Day 1.
  • Free Dependents: One (1) dependent covered upon regularization, with a second (2) dependent added after one year of service.
  • Paid Time Off + dedicated Birthday Leave.
  • Clear opportunities for skills training and long-term professional development.

Discover A Better Way To Grow! Are you ready?

Apply