ZipRecruiter

Log In

1

Voip Customer Service Jobs (NOW HIRING)

Zones

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

As a VoIP Technician, you will work with Cisco, Avaya and NEC PBXs and peripherals at client ... Provide excellent customer service/teamwork/skill to ensure the highest levels of customer ...

TekSynap

VoIP Engineer

Washington, DC · On-site

$100 - $125/hr

Provide operator services, directory assistance, and conference call support. * Protect customer ... VoIP call processors * Softphones * Wi‑Fi phones * Voice gateways * E911 systems * Experience ...

All Copy Products

VOIP Technician

Denver, CO · On-site

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Customer Service : Strong client-facing and communication skills to interact effectively with ...

All Copy Products

VOIP Technician

Denver, CO

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Customer Service : Strong client-facing and communication skills to interact effectively with ...

Plano Independent School District

VoIP Engineer

Plano, TX · On-site

$285.01/day

Technology/VoIP Engineer Date Posted: 7/7/2026 Location: Administration Bldg Closing Date: Until ... Demonstrates a strong customer service orientation and a desire to help others. * Establishes and ...

TekSynap

VoIP Engineer

Washington, DC

Provide operator services, directory assistance, and conference call support. * Protect customer ... VoIP call processors * Softphones * Wi-Fi phones * Voice gateways * E911 systems * Experience ...

TekSynap

VoIP Engineer

Washington, DC · On-site

Provide operator services, directory assistance, and conference call support. * Protect customer ... VoIP call processors * Softphones * Wi-Fi phones * Voice gateways * E911 systems * Experience ...

TekSynap

VoIP Engineer

Washington, DC

Provide operator services, directory assistance, and conference call support. * Protect customer ... VoIP call processors * Softphones * Wi-Fi phones * Voice gateways * E911 systems * Experience ...

Zones LLC.

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

As a VoIP Technician, you will work with Cisco, Avaya and NEC PBXs and peripherals at client ... Provide excellent customer service/teamwork/skill to ensure the highest levels of customer ...

Zones LLC.

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

As a VoIP Technician, you will work with Cisco, Avaya and NEC PBXs and peripherals at client ... Provide excellent customer service/teamwork/skill to ensure the highest levels of customer ...

NT Concepts

VOIP Engineer (DC)

Washington, DC · On-site

... customer relations are our keys to success on every project. VoIP Engineer (DC) VA-540-004-026 NT ... services, both internally and those integrated with Internet-based services, telephone and data ...

NT Concepts

VOIP Engineer (DC)

Washington, DC

... customer relations are our keys to success on every project. VoIP Engineer (DC) VA-540-004-026 NT ... Provide leadership for implementing new VoIP products or services, as well as the technical ...

UC Davis Health

Senior VoIP Engineer

Sacramento, CA · On-site

$107K - $212K/yr

The VoIP Engineer has principal responsibility for all the Voice Services based implementation ... Experience gathering customer requirements to provide technical recommendations and solutions.

previous pagenext page

Showing results 21-40

All JobsTechnology JobsTelecommunications JobsTelecommunications Technician JobsVoip Customer Service Jobs

Voip Customer Service information

See salary details

$9

$18

$26

How much do voip customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for voip customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are popular job titles related to Voip Customer Service jobs?

For Voip Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Voip Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

VOIP Technician

Albany, NY • On-site

Zones
IT Services • 1 - 5K employees
Learn more about Zonesexternal

$24.03 - $26.44/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Zones LLC rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

63rd of 226 rated it services

Job description

Description

Company Overview:
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 
 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
Position Overview:
 
As a VoIP Technician, you will work with Cisco, Avaya and NEC PBXs and peripherals at client locations. You will provide consultation, design, installation, support, configuration/programming, MAC, update/upgrade, maintenance, troubleshooting and repair of voice and Fax network and system components, peripherals, and software. The VoIP Technician also provides peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD, E911, Faxing, VoIP conversion, discovery, implementation and testing.
 
What you’ll do as the VoIP Technician: 
 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
  • Troubleshoot and resolved complex Telecommunication issues including voice and escalate as necessary
  • Gain an expert level understanding of VoIP concepts and a moderate Understating of Network components and architecture
  • Install and test phone equipment
  • Ability to work in NOC to identify and troubleshoot voice and Fax related issues
  • Provide excellent customer service/teamwork/skill to ensure the highest levels of customer satisfaction.
  • Serve as initial escalation point for technical support issues
  • Troubleshoot and report VoIP performance issues.
  • Responsible for resolving customer requests/issues in a timely manner.
What you bring to the team:
 
  • Some level of Technical Training, recent Technical Degree and exposure to networking concepts
  • Some experience with Cisco Call Manager, Avaya and NEC centric hardware and peripherals preferred or the ability to learn troubleshooting of hardware and peripherals with on-the-job training
  • Valid Driver’s License and ability to operate a vehicle, this role will cover locations from the north side of Albany up to Saratoga Springs
  • Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set, telecom snips, pliers, screwdrivers, etc.)
  • Flu Shot and Childhood immunizations to work in a healthcare setting
  • Familiarity with programming and operation of call accounting systems preferred
  • Experience working with sizeable customers >10,000 lines preferred
  • Experience with all telco interfaces: analog, digital, SIP, PRI preferred
  • Experience with voice recording systems preferred
  • Experience in the Data and Voice industry, especially in Cisco Call Manager, Avaya and NEC support and implementations preferred
  • Cisco CCNA Collaboration Certification preferred
  • Ability to read and understand blueprints preferred
  • Ability to identify and terminate phone lines preferred
 
Qualified candidates can expect an hourly range of $24.03 - $26.44. 
 
#LI-LM1 
 
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. 
At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States. 
 

What Zones LLC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply