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Voice Process Jobs in Toronto, ON (NOW HIRING)

PolyAI

Head of Product Marketing

Toronto, ON · On-site

CA$344K - CA$451K/yr

The Head of Product Marketing, Voice Assistants will join PolyAI's rapidly growing marketing team ... process and increases revenue * Build our customer understanding and market insight through ...

New

Forhyre

Test Automation - Manager

Toronto, ON

... A Testing, SAP Worksoft, Service Now, Talos, Test complete, Tosca, UFT, Voice bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java ...

Voiceflow

Head of Solution Engineering

Toronto, ON · On-site

$130 - $160/hr

... and voice modalities while simultaneously preparing to lead and scale our entire Solutions ... Build repeatable processes, methodologies, and playbooks for solution scoping, delivery, and ...

MCAP

Content Writer

Toronto, ON · On-site

The successful candidate is an exceptional writer with the ability to adapt their voice and writing ... Utilize AI tools to accelerate research, content ideation, drafting and editing processes, enabling ...

McKesson

Senior Agentic AI Specialist

Mississauga, ON · On-site +1

Working across voice, chat, and email channels, this engineer will deliver autonomous agent ... Expert-level proficiency in intelligent automation, process automation, and deployment automation ...

McKesson

Agentic AI Specialist

Mississauga, ON · On-site +1

Working across voice, chat, and email channels, this engineer will deliver autonomous agent ... Advanced knowledge proficiency in intelligent automation, process automation, and deployment ...

McKesson

Agentic AI Specialist

Mississauga, ON · On-site +1

Working across voice, chat, and email channels, this engineer will deliver autonomous agent ... Advanced knowledge proficiency in intelligent automation, process automation, and deployment ...

McKesson

Senior Agentic AI Specialist

Mississauga, ON · On-site +1

Working across voice, chat, and email channels, this engineer will deliver autonomous agent ... Expert-level proficiency in intelligent automation, process automation, and deployment automation ...

Astemo

Supplier Quality Engineer

Bolton, ON

Supporting Procurement department to conduct Management system and Process audits to qualify new ... Be the voice of Astemo to suppliers and the voice of suppliers into Astemo for all related topics.

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Showing results 21-40

All JobsVoice Process JobsVoice Process Jobs in Toronto, ON

Voice Process information

See Toronto, ON salary details

$1.1K

$7K

$12.9K

How much do voice process jobs pay per month?

As of Aug 9, 2026, the average monthly pay for voice process in Toronto, ON is $7,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $3,459.42 and $9,583.08 per month, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a voice process role?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a voice process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

What is a voice process?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.
What are popular job titles related to Voice Process jobs in Toronto, ON? For Voice Process jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Voice Process jobs in Toronto, ON look for? The top searched job categories for Voice Process jobs in Toronto, ON are:
Voice Process jobs near you
Infographic showing various Voice Process job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $84,264 per year, or $40.5 per hour.

Customer Support Specialist I - Dental

Teleperformance

Toronto, ON • Hybrid

$20/hr

Full-time

Medical, Dental

Re-posted 2 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

43rd of 71 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile:OperationsCustomer ExpertII

Advertisedas :Customer Support SpecialistI

Location:Toronto Office (75 Eglinton Avenue)- 90 days on site, then Hybrid

Reports to:B2B Supervisor

Contract:Regular, Full-time

Education:High School or secondary school diploma (or equivalent)

Travel Requirements:No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than500,000 employees,the developmentof an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now workingremotely. Wealso provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, weremaintrue to our core values of integrity, respect, professionalism,innovation,and commitment.

  • Autonomous - We encourage and trust your decision-making skills.

  • Progressive work environment- If you have skills to prove we have all ladders for you to grow

  • Flexible - We believe in results

  • Innovative - All ideas matter

  • Inclusive - Everyone is Included and everyone wins

Base compensation of $20.00 per hour, plus a performance bonus of up to 5% based on meeting KPI targets

About the job

An idealaCustomer Support SpecialistI fora supplier servicing dental offices with home care products needsa strong foundationin process execution, attention to detail, and customer service professionalism, combined with a basic understanding of product offerings and dental office workflows. This individual acts as the first point of contact between the supplier and the dental office, ensuringaccurateorder processing,timelysupport, and a consistent, positive customer experience whilemaintainingsmooth day-to-day operations.

Key Responsibilities and Accountabilities(may perform other duties as requested not specifically addressed in this document)

  • Build andmaintainstrong customer relationships with dental offices

  • Process customer orders and manage order entry workflows

  • Handle product FAQs andprovidebasic product guidance

  • Take payments and support billing inquiries

  • Maintain CRM documentation of all interactions

  • Provide telephony and omnichannel customer support (voice/chat/email)

  • SupportProShopnavigation and basic site troubleshooting

  • Manage auto-shipments and recurring orders

  • Maintain high accuracy and productivity in repetitive tasks

  • Act proactively to improve customer experience and drive retention

Job Requirements:

  • High school diploma or equivalent (post-secondary education preferred).

  • 1-2+ years of customer service or contact center experience.

  • Strong verbal and written communication skills with professional phone etiquette.

  • Basicproficiencyin CRM systems and Microsoft Office / Google Suite.

  • Ability to accurately process orders, payments, and customer requests.

  • Strong attention to detail and ability to handle repetitive, high-volume tasks.

  • Ability to multitask across voice, chat, and email channels.

  • Basic problem-solving skills withthe abilityto follow defined processes and escalation paths.

  • Flexible availability and strong attendance reliability.

Preferred Qualifications

  • Experience in order entry, billing, or product support environments

  • Familiarity with omnichannel support (chat/email/voice simultaneously).

  • Exposure to cross-selling or upselling products

  • Basic understanding of dental terminology or dental office workflows.

  • Experience supporting e-commerce platforms or online ordering tools

  • Prior experience in healthcare, dental, or medical administration settings

What We Offer

  • Established career path supported by self-assessments, virtual training, and guided curriculum thatallowsfor vertical and horizontal growth through multiple lines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid training, 2weeks' vacationleave.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

  • Fixed schedule Monday to Friday, 9hrsshift from 9 AM to 6 PM.

Location

  • Candidates are advised tobe within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

  • Hybrid setup,the first90 dayswill be on-site.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews.These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools isappropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited toparticipatein the selection process we are committed to accommodating you to best meet

yourneeds.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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