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Voice Operator Jobs (NOW HIRING)

Network Voice Engineer

Lynchburg, VA · On-site

$65K - $103K/yr

With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K ... Position Overview: We're seeking a Network Voice Engineer to join BWXT's forward-thinking ...

... operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and ... Voice Data Technician Position Summary: The Voice Data (V/D) Technician is responsible for ...

... operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and ... Voice Data Technician Position Summary: The Voice Data (V/D) Technician is responsible for ...

Voice Data Technician Reports to: General Foreman Location: Toeldo, Ohio FLSA Status: Full-Time / ... operating systems, and awareness of spanning tree functions. Moreover, there should be a basic ...

Tactical Voice Engineer

Warner Robins, GA · On-site

$150K - $160K/yr

GovCIO is currently hiring for a Tactical Voice Engineer to support the Expeditionary ... Technical experience with multiple operating systems, such as Windows, Linux, or ESXi Preferred ...

Tactical Voice Engineer

Warner Robins, GA · On-site

$150K - $160K/yr

GovCIO is currently hiring for a Tactical Voice Engineer to support the Expeditionary ... Technical experience with multiple operating systems, such as Windows, Linux, or ESXi Preferred ...

Showing results 41-60

Voice Operator information

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$62

How much do voice operator jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for voice operator in the United States is $26.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $31.97 per hour, depending on experience, location, and employer.

What is a voice operator?

Voice operators are professionals who manage and direct telephone communications, often in call centers or communication hubs. Their main responsibilities include answering incoming calls, routing calls to the appropriate departments, providing information, and sometimes handling emergency or sensitive communications. They may also assist with customer service, technical support, or dispatching services. Voice operators must have excellent communication skills, a clear speaking voice, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a voice operator, and why are they important?

To thrive as a Voice Operator, you need excellent verbal communication skills, clear diction, and familiarity with telecommunications protocols, often supported by a high school diploma or equivalent. Proficiency with telephone switchboards, VoIP systems, and call management software is typically required. Strong listening abilities, patience, and customer service orientation are standout soft skills in this role. These skills ensure efficient call handling, accurate message delivery, and positive experiences for callers in fast-paced environments.

What are some common challenges voice operators face and how can they overcome them?

Voice Operators often encounter challenges such as managing high call volumes, accurately capturing information during fast-paced conversations, and handling difficult or distressed callers. To overcome these, it's important to develop strong multitasking and active listening skills, as well as to remain calm under pressure. Many organizations provide ongoing training and support to help Voice Operators improve their communication techniques and stress management abilities, ensuring a positive and productive work environment.

What is the difference between Voice Operator vs Customer Service Representative?

AspectVoice OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training on communication systemsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, communication hubs, emergency servicesRetail, call centers, corporate offices
Employer & Industry UsageTelecommunications, emergency services, securityRetail, finance, healthcare, tech
Common Search & ComparisonOften compared for communication roles involving direct call handlingCustomer interaction and support roles

While both roles involve communication via phone, a Voice Operator primarily manages incoming and outgoing calls within communication systems, often in emergency or technical environments. A Customer Service Representative focuses on assisting customers, resolving issues, and providing support across various industries. Understanding these differences helps job seekers find roles that match their skills and career goals.

More about Voice Operator jobs

What cities are hiring for Voice Operator jobs?

Cities with the most Voice Operator job openings:

What states have the most Voice Operator jobs?

States with the most job openings for Voice Operator jobs include:

Infographic showing various Voice Operator job openings in the United States as of August 2026, with employment types broken down into 39% Full Time, 59% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $55,770 per year, or $26.8 per hour.

$103K/yr

Full-time

Re-posted 29 days ago


BWX Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 29 frontline employees who took The Breakroom Quiz


Job description

At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers. Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT's technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. For more information, visit www.bwxt.com . Follow us on LinkedIn , X , Facebook and Instagram .
Welcome to BWXT
We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collaboration. Whether you're an experienced professional or just starting your career, you'll find opportunities to challenge yourself, learn from seasoned experts, and contribute to nuclear innovation. We require a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference.
Position Overview:
We're seeking a Network Voice Engineer to join BWXT's forward-thinking IT Infrastructure team. In this role, you'll support and enhance enterprise network voice systems, with a primary focus on our Lynchburg Mt. Athos facilities. This is an excellent opportunity for someone who thrives in high-security, high-availability environments and enjoys solving complex technical challenges. The ideal candidate is self-driven, adaptable, and comfortable working in a large manufacturing setting where reliability and precision are essential.
Location:
On-site | Lynchburg, Virginia, in our secured facility
Your Day-to-Day as a Network Voice Engineer:
  • Support and administer the Cisco Call Manager environment, including MACDs, patching, and troubleshooting.
  • Configure and support Microsoft Teams collaboration (meetings, video, calling)
  • Lead patching, upgrades, and asset management for all voice and video equipment across multiple networks.
  • Monitor, document, and resolve call quality issues and service interruptions.
  • Provide evening/weekend maintenance and travel support as needed.
  • Maintain accurate documentation of network closets and cabling infrastructure
  • Collaborate with network engineers to evaluate current technologies and implement new solutions.

Required Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, or equivalent experience
  • Minimum 1 year of professional voice experience and at least 3 years of overall IT experience
  • Experience with MS Teams voice/video or Cisco CUCM/Webex, plus conference room support
  • Working knowledge of voice technologies (SIP, PRI, POTS, Gateways, Softphones, Fax)
  • Eagerness to learn new technologies and take on increasingly complex challenges •
  • Experience supporting multi-site environments and end users/help desk
  • Exceptional interpersonal and customer service skills
  • Strong written and verbal communication skills
  • Strong attention to detail and comfort working in a manufacturing environment

  • Must be a U.S. Citizen
  • Ability to obtain and maintain a DOE clearance

Preferred Additional Qualifications:
  • Experience with Contact Center, Cisco Unity, and IVRs
  • Basic switch/network knowledge (Cisco preferred)
  • Understanding of TCP/IP, OSI model, and routing protocols (BGP, OSPF, EIGRP)
  • Experience supporting highly secure manufacturing networks
  • Hands-on work with copper and fiber cabling infrastructure
  • Certifications such as Network+, CCNA, or similar
  • Experience creating network diagrams (Microsoft Visio)

#LI-DA1
Pay: $65,000 - $103,000
The base salary range for this position in Virginia (US-VA) at the start of employment is expected to be between $65,000 and $103,000 per year. However, the base salary offered is based on local job market factors, and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment. If hired, the selected job candidate will be employed 'at-will,' unless employed at a location and in a position subject to a collective bargaining agreement. The company further reserves the right to modify base salary (as well as any other discretionary payment, compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and other market factors.
As a federal government contractor, BWX Technologies, Inc. and any subsidiaries, affiliates and related entities ("BWXT" or the "Company") complies with all federal, state, and local laws and customer requirements regarding health and safety protocols. As such, all BWXT new hires will be required to adhere to applicable Company health and safety requirements within the workplace as a condition of employment.
All candidates must be U.S. citizens. Selected applicants are required to successfully complete a pre-employment check and drug screening. In addition, the position may require the ability to obtain and maintain applicable federal eligibility requirements for access to classified/sensitive information or matter which involves an extensive criminal and financial background investigation, drug test, previous employment, and reference verifications.
BWXT is committed to the concept of Equal Employment Opportunity. We have established procedures to ensure that all personnel actions such as recruitment, compensation, career development, benefits, company-sponsored training and social recreational programs are administered without regard to race, color, religion, sex, national origin, citizenship, age, disability, protected veteran or other protected status.
BWX Technologies, Inc. and its affiliates and subsidiaries (BWXT) is not responsible for and does not accept any liability for fees or other costs associated with resumes or candidates presented by recruiters or employment agencies, unless a binding, written recruitment agreement between BWXT and the recruiter or agency exists prior to the presentation of candidates or resumes to BWXT and includes the specific services, job openings, and fees to be paid ("Agreement"). BWXT may consider any candidate for whom a recruiter or agency has submitted an unsolicited resume and explicitly reserves the right to hire such candidate(s) without any financial obligation to the recruiter or agency unless an Agreement is in place prior to presentation and such Agreement explicitly encompasses the job opening for which such fees or costs are sought. An email, verbal or other informal contact with any person within BWXT will not create a binding agreement. Agencies or recruiters without an Agreement are directed not to contact any hiring managers of BWXT with recruiting inquiries or resumes. Recruiters and agencies interested in partnering with BWXT may contact BWXT's Talent Acquisition team at talent_acquisition@bwxt.com.
Nearest Major Market: Lynchburg
Nearest Secondary Market: Virginia
Job Segment: Facilities, Cisco, Computer Science, Network Engineer, Information Technology, Operations, Technology, Engineering

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