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Voice Operator Jobs (NOW HIRING)

APG Electric

Voice Data Technician

Clearwater, FL · On-site

... operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and ... Voice Data Technician Position Summary: The Voice Data (V/D) Technician is responsible for ...

Govcio LLC

Tactical Voice Engineer

Warner Robins, GA · On-site

$150K - $160K/yr

GovCIO is currently hiring for a Tactical Voice Engineer to support the Expeditionary ... Technical experience with multiple operating systems, such as Windows, Linux, or ESXi Preferred ...

CR Music LLC

Be Seen First

Afternoon Vocal / Voice Instructor

Coon Rapids, MN · On-site

$18/hr

Vocal / Voice Instructors at Bach to Rock use B2R curriculum to provide students of all ages an ... This Bach to Rock franchise location is locally owned and operated by: CR Music, LLC CR Music, LLC ...

CR Music LLC

Be Seen First

Afternoon Vocal / Voice Instructor

Coon Rapids, MN · On-site

$18/hr

Vocal / Voice Instructors at Bach to Rock use B2R curriculum to provide students of all ages an ... This Bach to Rock franchise location is locally owned and operated by: CR Music, LLC CR Music, LLC ...

Govcio LLC

Tactical Voice Engineer

Warner Robins, GA · On-site

$150K - $160K/yr

GovCIO is currently hiring for a Tactical Voice Engineer to support the Expeditionary ... Technical experience with multiple operating systems, such as Windows, Linux, or ESXi Preferred ...

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Voice Operator information

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$62

How much do voice operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for voice operator in the United States is $26.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $31.97 per hour, depending on experience, location, and employer.

What is a voice operator?

Voice operators are professionals who manage and direct telephone communications, often in call centers or communication hubs. Their main responsibilities include answering incoming calls, routing calls to the appropriate departments, providing information, and sometimes handling emergency or sensitive communications. They may also assist with customer service, technical support, or dispatching services. Voice operators must have excellent communication skills, a clear speaking voice, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a voice operator, and why are they important?

To thrive as a Voice Operator, you need excellent verbal communication skills, clear diction, and familiarity with telecommunications protocols, often supported by a high school diploma or equivalent. Proficiency with telephone switchboards, VoIP systems, and call management software is typically required. Strong listening abilities, patience, and customer service orientation are standout soft skills in this role. These skills ensure efficient call handling, accurate message delivery, and positive experiences for callers in fast-paced environments.

What are some common challenges voice operators face and how can they overcome them?

Voice Operators often encounter challenges such as managing high call volumes, accurately capturing information during fast-paced conversations, and handling difficult or distressed callers. To overcome these, it's important to develop strong multitasking and active listening skills, as well as to remain calm under pressure. Many organizations provide ongoing training and support to help Voice Operators improve their communication techniques and stress management abilities, ensuring a positive and productive work environment.

What is the difference between Voice Operator vs Customer Service Representative?

AspectVoice OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training on communication systemsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, communication hubs, emergency servicesRetail, call centers, corporate offices
Employer & Industry UsageTelecommunications, emergency services, securityRetail, finance, healthcare, tech
Common Search & ComparisonOften compared for communication roles involving direct call handlingCustomer interaction and support roles

While both roles involve communication via phone, a Voice Operator primarily manages incoming and outgoing calls within communication systems, often in emergency or technical environments. A Customer Service Representative focuses on assisting customers, resolving issues, and providing support across various industries. Understanding these differences helps job seekers find roles that match their skills and career goals.

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What states have the most Voice Operator jobs?

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What are popular job titles related to Voice Operator jobs?

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Voice Operator jobs near you
Infographic showing various Voice Operator job openings in the United States as of September 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $55,770 per year, or $26.8 per hour.

Principal Network Engineer (Voice & Unified Communications)

Knoxville, TN • On-site

US Bank
Banking and Credit Intermediation • 10K+ employees
Learn more about US Bankexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

U.S. Bank rating

8.1

Company rating: 8.1 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

U.S. Bank is seeking a Principal Voice Network Engineer to help design, modernize, and support enterprise voice and unified communications platforms across a large-scale, highly available environment.

This role is ideal for a senior Voice Network Engineer with deep expertise in SIP, VoIP, Cisco Collaboration, and enterprise telephony solutions. You'll play a key role in driving voice modernization initiatives, improving platform resiliency, and supporting critical communications services across the enterprise.

Responsibilities
  • Design, implement, and support enterprise voice network solutions utilizing SIP technologies across complex, distributed environments.
  • Engineer and maintain Oracle voice platforms, ensuring high availability, reliability, scalability, and operational excellence.
  • Configure, administer, and optimize Cisco Unified Communications and Microsoft Teams Voice platforms, including call routing, dial plans, and voice policies.
  • Troubleshoot and resolve complex voice, network, and unified communications issues, performing root cause analysis and implementing preventive measures.
  • Develop and enhance voice infrastructure architectures that support business continuity, disaster recovery, and resilient communications services.
  • Partner with network, security, infrastructure, and application teams to integrate voice solutions into enterprise technology ecosystems.
  • Implement and maintain voice network and application security controls, ensuring compliance with organizational security standards and regulatory requirements.
  • Lead technology upgrades, migrations, and modernization initiatives for voice and communications platforms while minimizing operational risk and service disruptions.
Basic Qualifications
  • Associate's degree or equivalent work experience.
  • At least seven years of experience managing and delivering network services within a complex technology environment.
Preferred Skills & Experience
  • Strong expertise in Session Initiation Protocol (SIP), including call flows, signaling, session border controllers (SBCs), and troubleshooting.
  • Hands-on experience with Oracle voice solutions, administration, configuration, and platform lifecycle management.
  • Deep knowledge of Cisco Voice technologies, including CUCM, Unity Connection, Expressway, and related collaboration solutions.
  • Experience deploying and supporting Microsoft Teams Voice, Direct Routing, Operator Connect, and enterprise telephony integrations.
  • Strong understanding of voice networking concepts, including QoS, routing, switching, VLANs, WAN/LAN architectures, and VoIP design principles.
  • Expertise in voice security and application security, including SBCs, encryption, authentication, threat mitigation, and secure communications architecture.
  • Proven ability to diagnose and resolve complex cross-functional issues involving voice infrastructure, network services, and integrated applications.
  • Experience with automation, monitoring, and performance management tools supporting enterprise communications and network environments.
Why Join Us
  • Work on enterprise-scale voice and communications platforms.
  • Lead modernization initiatives involving Cisco, Microsoft, SIP, and VoIP technologies.
  • Influence technical strategy and architecture decisions.
  • Solve complex engineering challenges in a highly collaborative environment.
Location Expectation

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

What U.S. Bank employees say

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Benefits

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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

Social media

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