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Voice Operator Jobs in California (NOW HIRING)

Sierra

Product Manager, Voice

San Francisco, CA · On-site

... operating in ambiguous spaces and iterating quickly to reach product-market fit Company : Sierra ... as chat, voice, email, and messaging. Founded in 2023, the company is headquartered in San ...

Sierra

Product Manager, Voice

San Francisco, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Voice is one of the most demanding and important surfaces for AI agents. It requires low latency ... Track record of 0→1 product development - Comfortable operating in ambiguous spaces and iterating ...

Sierra

Product Manager, Voice

San Francisco, CA · On-site

$230K - $390K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Voice is one of the most demanding and important surfaces for AI agents. It requires low latency ... Track record of 0→1 product development - Comfortable operating in ambiguous spaces and iterating ...

Nooks

Senior Software Engineer, Voice AI

San Francisco, CA · On-site

$215K - $300K/yr

Voice AI is the bet that an agent can navigate that maze, guide reps in real time, and turn the ... Bonus for experience operating real-time or low-latency systems at scale. * Production experience ...

Conquer

Senior Platform Engineer, Voice Infrastructure

Fremont, CA · On-site +1

$180K - $225K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As our Senior Platform Engineer, Voice Infrastructure, you will own and evolve the systems that ... Experience operating and owning real-time systems in production environments * Strong ability to ...

Elite Staffing

Machine Operator

Santa Fe Springs, CA · On-site

$19/hr

... voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of ...

Pramira

Operator

Brea, CA · On-site

$25 - $28/hr

If you're looking for a company where your work matters, your voice is heard, and your career can ... The ideal candidate will have hands-on experience operating 16"-26" microtrenching equipment ...

Pramira Inc

Operator

Brea, CA · On-site

$25 - $28/hr

If you're looking for a company where your work matters, your voice is heard, and your career can ... The ideal candidate will have hands-on experience operating 16"-26" microtrenching equipment ...

Pramira Inc

Operator

Brea, CA · On-site

If you're looking for a company where your work matters, your voice is heard, and your career can ... The ideal candidate will have hands-on experience operating 16"-26" microtrenching equipment ...

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Voice Operator information

What are the key skills and qualifications needed to thrive as a voice operator, and why are they important?

To thrive as a Voice Operator, you need excellent verbal communication skills, clear diction, and familiarity with telecommunications protocols, often supported by a high school diploma or equivalent. Proficiency with telephone switchboards, VoIP systems, and call management software is typically required. Strong listening abilities, patience, and customer service orientation are standout soft skills in this role. These skills ensure efficient call handling, accurate message delivery, and positive experiences for callers in fast-paced environments.

What is the difference between Voice Operator vs Customer Service Representative?

AspectVoice OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training on communication systemsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, communication hubs, emergency servicesRetail, call centers, corporate offices
Employer & Industry UsageTelecommunications, emergency services, securityRetail, finance, healthcare, tech
Common Search & ComparisonOften compared for communication roles involving direct call handlingCustomer interaction and support roles

While both roles involve communication via phone, a Voice Operator primarily manages incoming and outgoing calls within communication systems, often in emergency or technical environments. A Customer Service Representative focuses on assisting customers, resolving issues, and providing support across various industries. Understanding these differences helps job seekers find roles that match their skills and career goals.

What are some common challenges voice operators face and how can they overcome them?

Voice Operators often encounter challenges such as managing high call volumes, accurately capturing information during fast-paced conversations, and handling difficult or distressed callers. To overcome these, it's important to develop strong multitasking and active listening skills, as well as to remain calm under pressure. Many organizations provide ongoing training and support to help Voice Operators improve their communication techniques and stress management abilities, ensuring a positive and productive work environment.

What is a voice operator?

Voice operators are professionals who manage and direct telephone communications, often in call centers or communication hubs. Their main responsibilities include answering incoming calls, routing calls to the appropriate departments, providing information, and sometimes handling emergency or sensitive communications. They may also assist with customer service, technical support, or dispatching services. Voice operators must have excellent communication skills, a clear speaking voice, and the ability to multitask in a fast-paced environment.

What are popular job titles related to Voice Operator jobs in California?

For Voice Operator jobs in California, the most frequently searched job titles are:

What job categories do people searching Voice Operator jobs in California look for?

The top searched job categories for Voice Operator jobs in California are:

What cities in California are hiring for Voice Operator jobs?

Cities in California with the most Voice Operator job openings:

Voice Operator jobs near you
Infographic showing various Voice Operator job openings in California as of August 2026, with employment types broken down into 49% Full Time, 47% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Product Manager, Voice

Sierra

San Francisco, CA • On-site

Full-time

Re-posted 21 hours ago

Job description

Job Summary:
Sierra is a company focused on creating AI-driven customer experiences, and they are looking for a Product Manager for Voice. This role involves defining and improving how AI agents interact in real-time conversations, ensuring reliability and performance across various systems.
Responsibilities:
• Define the voice interaction model - Shape how agents handle real-time conversations—turn-taking, interruptions, latency, tone, and recovery from errors. Design what “human-quality” voice interaction actually means in practice.
• Build reliable real-time systems - Work closely with engineering on streaming architectures, latency budgets, and failure handling. Voice is unforgiving—ensure agents respond quickly and consistently in production environments.
• Own the voice stack experience - Partner across ASR, TTS, LLMs, and telephony integrations to deliver a cohesive product. Help decide model choices, orchestration strategies, and how different components work together.
• Make voice measurable and improvable - Define how we evaluate voice agents: latency, interruption handling, resolution rate, and conversation quality. Build feedback loops that improve performance over time.
• Translate real-world usage into product direction - Work closely with customers deploying voice agents in production. Understand edge cases (noisy environments, accents, call flows) and turn them into product improvements.
Qualifications:
Required:
• 3+ years of product management experience, with meaningful exposure to real-time systems, voice, or AI products
• Experience shipping voice or real-time products - You understand the constraints of latency, streaming systems, and user expectations in synchronous interactions
• Strong technical depth - Ability to engage deeply with engineers on system design (e.g., speech pipelines, streaming infra, telephony systems, reliability tradeoffs)
• Experience working with AI systems - Familiarity with LLMs, speech-to-text, or text-to-speech systems and their limitations in production environments
• Track record of 0→1 product development - Comfortable operating in ambiguous spaces and iterating quickly to reach product-market fit
Company:
Sierra helps businesses to build and deploy AI agents that communicate with users across channels such as chat, voice, email, and messaging. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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