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Voice Operator Jobs in California (NOW HIRING)

... operating in ambiguous spaces and iterating quickly to reach product-market fit Company : Sierra ... as chat, voice, email, and messaging. Founded in 2023, the company is headquartered in San ...

Voice is one of the most demanding and important surfaces for AI agents. It requires low latency ... Track record of 0→1 product development - Comfortable operating in ambiguous spaces and iterating ...

Product Manager, Voice

San Francisco, CA · On-site

$230K - $390K/yr

Voice is one of the most demanding and important surfaces for AI agents. It requires low latency ... Track record of 0→1 product development - Comfortable operating in ambiguous spaces and iterating ...

Voice AI is the bet that an agent can navigate that maze, guide reps in real time, and turn the ... Bonus for experience operating real-time or low-latency systems at scale. * Production experience ...

... voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of ...

Operator

Brea, CA · On-site

$25 - $28/hr

If you're looking for a company where your work matters, your voice is heard, and your career can ... The ideal candidate will have hands-on experience operating 16"-26" microtrenching equipment ...

Operator

Brea, CA · On-site

$25 - $28/hr

If you're looking for a company where your work matters, your voice is heard, and your career can ... The ideal candidate will have hands-on experience operating 16"-26" microtrenching equipment ...

Operator

Brea, CA · On-site

If you're looking for a company where your work matters, your voice is heard, and your career can ... The ideal candidate will have hands-on experience operating 16"-26" microtrenching equipment ...

Be Seen First

The Machine Operator will be responsible for setting up, operating, monitoring, and maintaining ... If you are looking for a professional home that values your voice and your growth, we invite you to ...

Operate voice directed picking equipment - able to hear and speak into headset. * Attention to ... Must be available during standard operating hours, Monday through Friday. * Start and end times may ...

Operate voice directed picking equipment - able to hear and speak into headset. * Attention to ... Must be available during standard operating hours, Monday through Friday. * Start and end times may ...

Operate voice directed picking equipment - able to hear and speak into headset. * Attention to ... Must be available during standard operating hours, Monday through Friday. * Start and end times may ...

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Voice Operator information

What are the key skills and qualifications needed to thrive as a voice operator, and why are they important?

To thrive as a Voice Operator, you need excellent verbal communication skills, clear diction, and familiarity with telecommunications protocols, often supported by a high school diploma or equivalent. Proficiency with telephone switchboards, VoIP systems, and call management software is typically required. Strong listening abilities, patience, and customer service orientation are standout soft skills in this role. These skills ensure efficient call handling, accurate message delivery, and positive experiences for callers in fast-paced environments.

What is the difference between Voice Operator vs Customer Service Representative?

AspectVoice OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training on communication systemsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, communication hubs, emergency servicesRetail, call centers, corporate offices
Employer & Industry UsageTelecommunications, emergency services, securityRetail, finance, healthcare, tech
Common Search & ComparisonOften compared for communication roles involving direct call handlingCustomer interaction and support roles

While both roles involve communication via phone, a Voice Operator primarily manages incoming and outgoing calls within communication systems, often in emergency or technical environments. A Customer Service Representative focuses on assisting customers, resolving issues, and providing support across various industries. Understanding these differences helps job seekers find roles that match their skills and career goals.

What are some common challenges voice operators face and how can they overcome them?

Voice Operators often encounter challenges such as managing high call volumes, accurately capturing information during fast-paced conversations, and handling difficult or distressed callers. To overcome these, it's important to develop strong multitasking and active listening skills, as well as to remain calm under pressure. Many organizations provide ongoing training and support to help Voice Operators improve their communication techniques and stress management abilities, ensuring a positive and productive work environment.

What is a voice operator?

Voice operators are professionals who manage and direct telephone communications, often in call centers or communication hubs. Their main responsibilities include answering incoming calls, routing calls to the appropriate departments, providing information, and sometimes handling emergency or sensitive communications. They may also assist with customer service, technical support, or dispatching services. Voice operators must have excellent communication skills, a clear speaking voice, and the ability to multitask in a fast-paced environment.
What cities in California are hiring for Voice Operator jobs? Cities in California with the most Voice Operator job openings:
Infographic showing various Voice Operator job openings in California as of July 2026, with employment types broken down into 43% Full Time, 54% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Voice Agent Engineer (San Francisco)

Quix Recruitment Group

San Francisco, CA • On-site

$120K - $200K/yr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Quix Recruitment Group provided pay range

This range is provided by Quix Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $200,000.00/yr

Our client is a high-growth, YC-backed AI company at the forefront of voice automation for financial services. They are redefining how humans and machines communicate, building emotionally intelligent voice agents that can listen, reason, and respond with human-like nuance.

This is far from a typical AI prompt role. This is for a visionary hacker — someone who can dream five years ahead in voice AI, yet still spend evenings iterating on models, refining dialogue, and perfecting tone and pacing. If you live for the craft — if hearing an AI-generated voice makes you immediately think about how to make it more natural, persuasive, and human — this is the role for you.

The Role

As a Voice Agent Designer / Prompt Engineer, you will lead the design, testing, and continuous improvement of AI-driven voice agents. You will operate at the intersection of language, emotion, and engineering, shaping frameworks and dialogue systems that define next‑generation customer experiences. This role requires balancing long‑term strategic vision with hands‑on experimentation. You will shape the company’s voice AI roadmap while refining prosody, writing prompts, and debugging real‑time dialogue.

What You’ll Do
  • Design and refine multi‑turn, emotionally aware conversational flows for AI voice agents.
  • Translate complex business rules and compliance requirements into intuitive, human‑like dialogue.
  • Tune and experiment with synthesis models to optimize tone, pacing, and emotional cadence.
  • Conduct A/B testing and human‑in‑the‑loop QA to drive continuous agent improvement.
  • Prototype tools and frameworks to scale voice agent quality across diverse use cases.
  • Own the roadmap for voice capabilities, defining what “great” sounds like and leading the team to achieve it.
  • Collaborate cross‑functionally with product, data, and operations to translate vision into production‑ready systems.
What You Bring
  • 3+ years of experience in voice AI design, conversational engineering, or applied LLM prompt architecture.
  • A portfolio or proven track record of production‑grade voice systems (bonus: fintech or regulated sectors).
  • Hands‑on experience with OpenAI Realtime, GPT‑4o, ElevenLabs, Deepgram, or similar tools.
  • A hacker mindset — you thrive on building, testing, and iterating.
  • A balance of action‑oriented execution and long‑term strategic thinking.
  • Deep curiosity about human communication — tone, rhythm, empathy, and persuasion.
  • Comfort operating in fast‑paced, high‑stakes environments with autonomy and accountability.
This Role Is Not for You If
  • You are broadly interested in AI but not deeply passionate about voice.
  • You prefer theoretical debates over hands‑on experimentation.
  • You seek a role with narrow scope or rigid boundaries.
Why This Role Matters
  • This is a foundational hire — your work will touch every voice product the company ships.
  • You will shape the long‑term AI strategy while remaining deeply involved in the craft, bridging technical excellence with creative intuition.
  • You’ll collaborate with top operators from leading fintechs and AI labs, in a space where every experiment pushes the frontier of voice AI.

Confidentiality Statement: At Quix Recruitment, we prioritise confidentiality throughout the recruitment process. We understand the sensitivity of exploring new career opportunities while currently employed. Rest assured that when you apply through Quix Recruitment, your application is kept completely confidential from both your current employer and the hiring company. If we determine that you might be a good fit for the position, we will arrange a confidential call with you to discuss the opportunity in more depth. Only after obtaining your permission will we share your CV with the hiring company.

Disclaimer: Please note that all personal information collected during the application process will be used for recruitment‑related purposes only. We are committed to protecting your privacy and will not disclose your information to any third parties without your consent.

Seniority level
  • Mid‑Senior level
Employment type
  • Full‑time
Job function
  • Engineering, Quality Assurance, and Information Technology
Industries
  • Financial Services
  • IT Services and IT Consulting
  • Health and Human Services

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