ZipRecruiter

Log In

1

Voice Operator Jobs (NOW HIRING)

krg technology inc

Voice Engineer 2

Cary, NC · On-site

The Voice operations engineer is an escalation point for NOC, Service Desk as well as PC techs ... operating, and managing a VoIP environment. - Takes ownership of assigned tasks: motivated to ...

Vamonos IT LLC

MS Teams Voice Engineer

Alexandria, VA · On-site

$75K - $110K/yr

Microsoft Teams Phone / Direct Routing / Operator Connect * Cisco Unified Communications Manager ... Background in hybrid voice environments (on-prem + cloud) * Scripting or automation experience ...

Vamonos IT

MS Teams Voice Engineer

Alexandria, VA · On-site

$75K - $110K/yr

Microsoft Teams Phone / Direct Routing / Operator Connect * Cisco Unified Communications Manager ... Teams Voice Engineer, Expert. * Cisco CCNP Collaboration Responsibilities Technical Leadership

Vamonos IT LLC

MS Teams Voice Engineer

Alexandria, VA · On-site

Microsoft Teams Phone / Direct Routing / Operator Connect * Cisco Unified Communications Manager ... Background in hybrid voice environments (onprem + cloud) * Scripting or automation experience ...

Govcio LLC

Voice and Video Engineer

Doral, FL · On-site

$108K - $124K/yr

GovCIO is currently hiring for a Voice and Video Engineer to support complex voice and video ... Establishes and maintains smooth operation of computer systems (to include operating systems ...

Govcio LLC

Voice and Video Engineer

Doral, FL · On-site

$108K - $124K/yr

GovCIO is currently hiring for a Voice and Video Engineer to support complex voice and video ... Establishes and maintains smooth operation of computer systems (to include operating systems ...

Govcio LLC

Voice and Video Engineer

Doral, FL · On-site

$108K - $124K/yr

GovCIO is currently hiring for a Voice and Video Engineer to support complex voice and video ... include operating systems, software and hardware) in networked or stand-alone configurations ...

Kinder Morgan

Senior IT Voice Engineer

Houston, TX · On-site

What We Are Looking For We are seeking a Senior IT Voice Engineer for our enterprise voice and ... operating in North America. Access to reliable, affordable energy is a critical component for ...

Bach to Rock

Voice Instructor

Carmel, IN · On-site

Bach To Rock ("B2R") America's Music School for students of all ages is currently seeking a Voice ... This Bach to Rock is locally owned and operated by Majestic Music Inc. We are an equal opportunity ...

Bach to Rock

Voice Instructor

Carmel, IN

Bach To Rock ("B2R") America's Music School for students of all ages is currently seeking a Voice ... This Bach to Rock is locally owned and operated by Majestic Music Inc. We are an equal opportunity ...

kiawah

Telephone Operator

Kiawah Island, SC · On-site

$15.75 - $19.75/hr

Operators always show compassion, consideration, and consistently provide accurate and precise information to our guests with a smile in our voice. Operators are responsible for patiently resolving ...

kiawah

PBX Operator

Kiawah Island, SC · On-site

Operators always show compassion, consideration, and consistently provide accurate and precise information to our guests with a smile in our voice. Operators are responsible for patiently resolving ...

next page

Showing results 1-20

All JobsArts and Entertainment JobsEntertainment Production JobsAudio Engineer JobsVoice Operator Jobs

Voice Operator information

See salary details

$9

$26

$62

How much do voice operator jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for voice operator in the United States is $26.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $31.97 per hour, depending on experience, location, and employer.

What is a voice operator?

Voice operators are professionals who manage and direct telephone communications, often in call centers or communication hubs. Their main responsibilities include answering incoming calls, routing calls to the appropriate departments, providing information, and sometimes handling emergency or sensitive communications. They may also assist with customer service, technical support, or dispatching services. Voice operators must have excellent communication skills, a clear speaking voice, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a voice operator, and why are they important?

To thrive as a Voice Operator, you need excellent verbal communication skills, clear diction, and familiarity with telecommunications protocols, often supported by a high school diploma or equivalent. Proficiency with telephone switchboards, VoIP systems, and call management software is typically required. Strong listening abilities, patience, and customer service orientation are standout soft skills in this role. These skills ensure efficient call handling, accurate message delivery, and positive experiences for callers in fast-paced environments.

What are some common challenges voice operators face and how can they overcome them?

Voice Operators often encounter challenges such as managing high call volumes, accurately capturing information during fast-paced conversations, and handling difficult or distressed callers. To overcome these, it's important to develop strong multitasking and active listening skills, as well as to remain calm under pressure. Many organizations provide ongoing training and support to help Voice Operators improve their communication techniques and stress management abilities, ensuring a positive and productive work environment.

What is the difference between Voice Operator vs Customer Service Representative?

AspectVoice OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training on communication systemsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, communication hubs, emergency servicesRetail, call centers, corporate offices
Employer & Industry UsageTelecommunications, emergency services, securityRetail, finance, healthcare, tech
Common Search & ComparisonOften compared for communication roles involving direct call handlingCustomer interaction and support roles

While both roles involve communication via phone, a Voice Operator primarily manages incoming and outgoing calls within communication systems, often in emergency or technical environments. A Customer Service Representative focuses on assisting customers, resolving issues, and providing support across various industries. Understanding these differences helps job seekers find roles that match their skills and career goals.

More about Voice Operator jobs

What cities are hiring for Voice Operator jobs?

Cities with the most Voice Operator job openings:

What states have the most Voice Operator jobs?

States with the most job openings for Voice Operator jobs include:

What job categories do people searching Voice Operator jobs look for?

The top searched job categories for Voice Operator jobs are:

Voice Operator jobs near you
Infographic showing various Voice Operator job openings in the United States as of August 2026, with employment types broken down into 39% Full Time, 59% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $55,770 per year, or $26.8 per hour.

Voice (Verba) Engineer

Tata Consultancy Service Limited

Irving, TX • On-site

$85K - $90K/yr

Full-time

Re-posted 2 days ago

Job description

Voice (Verba) Engineer
Person on this position is responsible for Voice Services design and integration for a large portfolio of voice products with main focus on Verba/Voice Recording environment. Person will be part of Global Voice Integration team. The team covers project-related activities and work closely with various teams to deliver a professional project implementation service offering to a diverse client/business globally.
Key Responsibilities:
i. Manage design, implementation, overseeing build, validation and closure phases for various projects
ii. Plan implementation tasks, including change management and communication
iii. Manage vendor interaction and activities
iv. Validate installed solution against design record
v. Coordinate testing of installed solution with customer environment
vi. Monitor day 1 activities and troubleshoot new product deployment
vii. Direct liaison with other development and support teams locally and globally
viii. Provide technical expertise during audits
ix. Work with global teams on global standards and configuration to build Best In Class standards
Key Skills:
i. Experience in managing enterprise-scale voice deployments on a variety of platforms
ii. Familiarity with a heavily controls-focused environment highly desirable
iii. Experience in customer support in a time-critical environment on implementation and driving project deployment.
iv. Networking ,Infrasructure,Operating System,VM and Cloud experience familiarity and experience.
v. Knowledge on Verint/NICE Voice recording in a large, multi-site, global telephony environment
vi. Knowledge on Verint Recording and Operations.
vii. Knowledge of Voice recording and integration with 3rd party devices.
viii. Experience in a financial services environment is highly desirable but not essential
ix. Strong communication, organization and planning skills
x. Ability to react to a dynamic environment
xi. Strong problem-solving skills and analytical approach
xii. Strong team-player and collaborator
xiii. Fluent English written and spoken
xiv. Certified with Verint, AI, Automation and Cloud.
Development Value:
i. Exposure to various resolver teams throughout the EMEA, ASPAC, LATAM, NA regions.
ii. Opportunity to increase knowledge across voice products by participating in modular training
Salary Range- $85,000-$90,000 a year
#LI-SP3
#LI-VX1

Apply