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Voice Operator Jobs (NOW HIRING)

TEEMA

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Voice Engineer III

Bend, OR · On-site

$80K - $110K/yr

Provide Tier 2 and Tier 3 escalation support for voice-related incidents, conduct in-depth root cause analysis, maintain standard operating procedures, and mentor junior engineers. * Cross-Functional ...

TEEMA

Be Seen First

Voice Engineer III

Bend, OR · On-site

$80K - $110K/yr

Provide Tier 2 and Tier 3 escalation support for voice-related incidents, conduct in-depth root cause analysis, maintain standard operating procedures, and mentor junior engineers. * Cross-Functional ...

TEEMA

Be Seen First

Voice Engineer III

Bend, OR · On-site

$80K - $110K/yr

Provide Tier 2 and Tier 3 escalation support for voice-related incidents, conduct in-depth root cause analysis, maintain standard operating procedures, and mentor junior engineers. * Cross-Functional ...

krg technology inc

Voice Engineer 2

Cary, NC · On-site

The Voice operations engineer is an escalation point for NOC, Service Desk as well as PC techs ... operating, and managing a VoIP environment. - Takes ownership of assigned tasks: motivated to ...

Socket.dev

Associate Voice Engineer

Iowa, LA · On-site

Document standard operating procedures for the VSS team processes * Develop quick reference guides and training materials for end users * Maintain technical documentation for voice system ...

Vamonos IT LLC

MS Teams Voice Engineer

Alexandria, VA · On-site

Microsoft Teams Phone / Direct Routing / Operator Connect * Cisco Unified Communications Manager ... Background in hybrid voice environments (onprem + cloud) * Scripting or automation experience ...

Vamonos IT LLC

MS Teams Voice Engineer

Alexandria, VA · On-site

$75K - $110K/yr

Microsoft Teams Phone / Direct Routing / Operator Connect * Cisco Unified Communications Manager ... Background in hybrid voice environments (on-prem + cloud) * Scripting or automation experience ...

Vamonos IT

MS Teams Voice Engineer

Alexandria, VA · On-site

$75K - $110K/yr

Microsoft Teams Phone / Direct Routing / Operator Connect * Cisco Unified Communications Manager ... Teams Voice Engineer, Expert. * Cisco CCNP Collaboration Responsibilities Technical Leadership

Kinder Morgan

Senior IT Voice Engineer

Houston, TX · On-site

What We Are Looking For We are seeking a Senior IT Voice Engineer for our enterprise voice and ... operating in North America. Access to reliable, affordable energy is a critical component for ...

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Voice Operator information

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How much do voice operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for voice operator in the United States is $26.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $31.97 per hour, depending on experience, location, and employer.

What is a voice operator?

Voice operators are professionals who manage and direct telephone communications, often in call centers or communication hubs. Their main responsibilities include answering incoming calls, routing calls to the appropriate departments, providing information, and sometimes handling emergency or sensitive communications. They may also assist with customer service, technical support, or dispatching services. Voice operators must have excellent communication skills, a clear speaking voice, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a voice operator, and why are they important?

To thrive as a Voice Operator, you need excellent verbal communication skills, clear diction, and familiarity with telecommunications protocols, often supported by a high school diploma or equivalent. Proficiency with telephone switchboards, VoIP systems, and call management software is typically required. Strong listening abilities, patience, and customer service orientation are standout soft skills in this role. These skills ensure efficient call handling, accurate message delivery, and positive experiences for callers in fast-paced environments.

What are some common challenges voice operators face and how can they overcome them?

Voice Operators often encounter challenges such as managing high call volumes, accurately capturing information during fast-paced conversations, and handling difficult or distressed callers. To overcome these, it's important to develop strong multitasking and active listening skills, as well as to remain calm under pressure. Many organizations provide ongoing training and support to help Voice Operators improve their communication techniques and stress management abilities, ensuring a positive and productive work environment.

What is the difference between Voice Operator vs Customer Service Representative?

AspectVoice OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training on communication systemsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, communication hubs, emergency servicesRetail, call centers, corporate offices
Employer & Industry UsageTelecommunications, emergency services, securityRetail, finance, healthcare, tech
Common Search & ComparisonOften compared for communication roles involving direct call handlingCustomer interaction and support roles

While both roles involve communication via phone, a Voice Operator primarily manages incoming and outgoing calls within communication systems, often in emergency or technical environments. A Customer Service Representative focuses on assisting customers, resolving issues, and providing support across various industries. Understanding these differences helps job seekers find roles that match their skills and career goals.

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What are popular job titles related to Voice Operator jobs?

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Voice Operator jobs near you
Infographic showing various Voice Operator job openings in the United States as of September 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $55,770 per year, or $26.8 per hour.

Voice Engineer III

Bend, OR • On-site

TEEMA
Recruiting and Staffing Services • 201 - 500 employees
Learn more about TEEMAexternal

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position: Voice Engineer III

Location: Bend, OR

Reports To: Manager of Infrastructure and Operations

Compensation: Competitive salary + 10% annual bonus + 15% retirement contribution

Position Summary

The Voice Engineer III serves as a key technical leader within the IT Infrastructure Products and Services team, leading voice platform strategy, architecture, and operations. This role is responsible for analyzing, designing, installing, configuring, maintaining, and supporting enterprise voice infrastructure and application components. The position plays a critical role in enhancing customer experience, increasing retail store productivity, and supporting aggressive enterprise expansion.

Key Responsibilities

  • Voice Strategy & Architecture Leadership (30%): Drive the voice platform roadmap and architecture in alignment with broader IT infrastructure goals. Evaluate emerging technologies and architect scalable, highly available, secure voice solutions for headquarters, 600+ retail stores, and future acquisition sites. Partner closely with Application Development, BI, and Data Integrations teams.
  • Advanced Engineering & Implementation (30%): Lead the design, installation, configuration, and maintenance of complex enterprise voice systems to ensure optimal performance, security, and scalability for major business initiatives.
  • Operational Excellence & Mentorship (25%): Provide Tier 2 and Tier 3 escalation support for voice-related incidents, conduct in-depth root cause analysis, maintain standard operating procedures, and mentor junior engineers.
  • Cross-Functional Collaboration (10%): Serve as the primary technical voice consultant across IT domains, troubleshooting complex issues spanning soft phones, hard phones, voice gateways, and voice applications.
  • Continuous Improvement (5%): Identify opportunities for voice automation and optimization to reduce operational overhead; participate in scheduled on-call rotations and major outage resolution.

Qualifications & Requirements

  • Experience & Education: Bachelor’s degree in Computer Science, IT, or related field, or 7+ years of progressive enterprise experience designing, configuring, and supporting large-scale voice systems.
  • Certifications: CCNP Collaboration or equivalent professional-level networking/voice certification.
  • Technical Expertise: Expert troubleshooting and administration in Webex Calling, VoIP protocols (SIP), and Webex Contact Center environments. Solid understanding of core networking fundamentals (Ethernet, VLANs, ARP, IP, NAT, TCP/UDP, DNS, DHCP).
  • Preferred Skills: Experience with network automation and scripting tools (e.g., Python, Ansible).
  • Professional Attributes: Strong analytical problem-solving skills, excellent cross-functional communication, and the ability to operate effectively with minimal supervision in a fast-paced environment.
  • Working Conditions: Standard office environment with participation in an on-call rotation (nights, weekends, holidays as required). Ability to occasionally lift up to 20 lbs and move across facility locations for hardware support.

Company Description

Premier Staffing Agency

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About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

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