ZipRecruiter

Log In

1

Voice Operator Jobs (NOW HIRING)

Kinder Morgan, Inc.

What We Are Looking For We are seeking a Senior IT Voice Engineer for our enterprise voice and ... operating in North America. Access to reliable, affordable energy is a critical component for ...

LTM

Senior Salesforce Voice Amazon Connect Engineer

Frisco, TX · On-site

$51.75 - $66.75/hr

This individual is a senior technical contributor responsible for configuring integrating administering troubleshooting and enhancing Salesforce Voice operating in a Bring Your Own Telephony model ...

Bach to Rock

Voice Instructor

Carmel, IN · On-site

Bach To Rock ("B2R") America's Music School for students of all ages is currently seeking a Voice ... This Bach to Rock is locally owned and operated by Majestic Music Inc. We are an equal opportunity ...

Synergis

Cisco Collaboration Voice Engineer

Atlanta, GA · On-site

$55 - $60/hr

Maintain strategic relationships with Operating company partners and vendors. * Research industry ... voice network related experience. · Expert knowledge providing engineering and/or support for ...

Bach to Rock

Voice Instructor

Carmel, IN · On-site

Bach To Rock ("B2R") America's Music School for students of all ages is currently seeking a Voice ... This Bach to Rock is locally owned and operated by Majestic Music Inc. We are an equal opportunity ...

Bach to Rock

Voice Instructor

Carmel, IN · On-site

Bach To Rock ("B2R") America's Music School for students of all ages is currently seeking a Voice ... This Bach to Rock is locally owned and operated by Majestic Music Inc. We are an equal opportunity ...

Bach to Rock

Voice Instructor

Carmel, IN

Bach To Rock ("B2R") America's Music School for students of all ages is currently seeking a Voice ... This Bach to Rock is locally owned and operated by Majestic Music Inc. We are an equal opportunity ...

kiawah

PBX Operator

Kiawah Island, SC

Operators always show compassion, consideration, and consistently provide accurate and precise information to our guests with a smile in our voice. Operators are responsible for patiently resolving ...

kiawah

Telephone Operator

Kiawah Island, SC

$15.75 - $19.75/hr

Operators always show compassion, consideration, and consistently provide accurate and precise information to our guests with a smile in our voice. Operators are responsible for patiently resolving ...

BWXT

Network Voice Engineer

Lynchburg, VA · On-site

$65K - $103K/yr

With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K ... Position Overview: We're seeking a Network Voice Engineer to join BWXT's forward‑thinking ...

BWX Technologies

Network Voice Engineer

Lynchburg, VA · On-site

$65K - $103K/yr

With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K ... Position Overview: We're seeking a Network Voice Engineer to join BWXT's forward-thinking ...

BWX Technologies

Network Voice Engineer

Lynchburg, VA · On-site

$65K - $103K/yr

With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K ... Position Overview: We're seeking a Network Voice Engineer to join BWXT's forward-thinking ...

BWX Technologies

Network Voice Engineer

Lynchburg, VA · On-site

$65K - $103K/yr

With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K ... Position Overview: We're seeking a Network Voice Engineer to join BWXT's forward-thinking ...

APG Electric

Voice Data Technician

Clearwater, FL · On-site

... operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and ... Voice Data Technician Position Summary: The Voice Data (V/D) Technician is responsible for ...

APG Electric

Voice Data Technician

Clearwater, FL · On-site

... operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and ... Voice Data Technician Position Summary: The Voice Data (V/D) Technician is responsible for ...

previous pagenext page

Showing results 21-40

All JobsArts And Entertainment JobsEntertainment Production JobsAudio Engineer JobsVoice Operator Jobs

Voice Operator information

See salary details

$9

$26

$62

How much do voice operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for voice operator in the United States is $26.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $31.97 per hour, depending on experience, location, and employer.

What is a voice operator?

Voice operators are professionals who manage and direct telephone communications, often in call centers or communication hubs. Their main responsibilities include answering incoming calls, routing calls to the appropriate departments, providing information, and sometimes handling emergency or sensitive communications. They may also assist with customer service, technical support, or dispatching services. Voice operators must have excellent communication skills, a clear speaking voice, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a voice operator, and why are they important?

To thrive as a Voice Operator, you need excellent verbal communication skills, clear diction, and familiarity with telecommunications protocols, often supported by a high school diploma or equivalent. Proficiency with telephone switchboards, VoIP systems, and call management software is typically required. Strong listening abilities, patience, and customer service orientation are standout soft skills in this role. These skills ensure efficient call handling, accurate message delivery, and positive experiences for callers in fast-paced environments.

What are some common challenges voice operators face and how can they overcome them?

Voice Operators often encounter challenges such as managing high call volumes, accurately capturing information during fast-paced conversations, and handling difficult or distressed callers. To overcome these, it's important to develop strong multitasking and active listening skills, as well as to remain calm under pressure. Many organizations provide ongoing training and support to help Voice Operators improve their communication techniques and stress management abilities, ensuring a positive and productive work environment.

What is the difference between Voice Operator vs Customer Service Representative?

AspectVoice OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training on communication systemsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, communication hubs, emergency servicesRetail, call centers, corporate offices
Employer & Industry UsageTelecommunications, emergency services, securityRetail, finance, healthcare, tech
Common Search & ComparisonOften compared for communication roles involving direct call handlingCustomer interaction and support roles

While both roles involve communication via phone, a Voice Operator primarily manages incoming and outgoing calls within communication systems, often in emergency or technical environments. A Customer Service Representative focuses on assisting customers, resolving issues, and providing support across various industries. Understanding these differences helps job seekers find roles that match their skills and career goals.

More about Voice Operator jobs

What cities are hiring for Voice Operator jobs?

Cities with the most Voice Operator job openings:

What states have the most Voice Operator jobs?

States with the most job openings for Voice Operator jobs include:

What are popular job titles related to Voice Operator jobs?

For Voice Operator jobs, the most frequently searched job titles are:

Voice Operator jobs near you
Infographic showing various Voice Operator job openings in the United States as of September 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $55,770 per year, or $26.8 per hour.

Senior IT Voice Engineer

On-site

Kinder Morgan, Inc.
Oil and Gas Extraction • 10K+ employees
Learn more about Kinder Morgan, Inc.external

Other

Posted 21 days ago

Key responsibilities

  • Support the migration from Cisco CUCM to Microsoft Teams Voice and design related voice architecture.

  • Configure, manage, and optimize Session Border Controllers (SBCs), dial plans, call routing, normalization rules, and number porting strategies.

  • Ensure enterprise network readiness for Teams Voice by supporting QoS, bandwidth planning, and troubleshooting network configurations related to voice quality.

Kinder Morgan rating

8.6

Company rating: 8.6 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

Job description

What We Are Looking For

We are seeking a Senior IT Voice Engineer for our enterprise voice and network environment. This role will contribute as a team member for both Cisco CUCM and Microsoft Teams Voice, playing a critical role in our active migration from Cisco to Microsoft Teams Voice.

The ideal candidate has deep hands‑on experience, strong architectural skills, and a proven ability to lead complex voice migrations while maintaining operational stability.

What You Will Do Responsibilities Voice Architecture
  • Support the migration from Cisco CUCM to Microsoft Teams Voice.
  • Design voice architecture, including Direct Routing, Calling Plans, and hybrid scenarios
  • Provide expert-level support for Microsoft Teams Voice, Cisco CUCM, Unity Connection, CCX, gateways, and SIP integrations during transition
  • Configure, manage, and optimize Session Border Controllers (SBCs)
  • Develop and maintain dial plans, call routing, normalization rules, and number porting strategies
  • Analyze and resolve complex call quality and signaling issues
Network & Infrastructure Engineering
  • Ensure enterprise network readiness for Teams Voice, including QoS, bandwidth planning, and latency optimization
  • Support enterprise LAN/WAN environments with a focus on voice quality and QoS
  • Configure and troubleshoot VLANs, QoS, routing, and switching
  • Collaborate with network and security teams to ensure voice traffic reliability and security
  • Monitor system performance and proactively address issues
Operations
  • Work closely with vendors, carriers, and Microsoft/Cisco support
  • Establish operational standards, monitoring, and documentation Required Qualifications
    • Strong hands‑on experience with Microsoft Teams Voice, preferably Direct Routing
    • Extensive experience supporting Cisco CUCM in large enterprise environments
    • Deep understanding of SIP, VoIP, RTP, TLS, and telephony signaling
    • Proven experience leading or architecting voice migration projects
    • Strong networking fundamentals (QoS, VLANs, routing, switching)
    • Advanced troubleshooting skills across voice and network layers
    Preferred Qualifications
    • Direct experience leading Cisco CUCM to Microsoft Teams Voice migrations
    • Experience with global or multi‑site voice deployments
    Soft Skills & Leadership Attributes
    • Strong technical leadership and decision‑making skills
    • Excellent written and verbal communication
    • Ability to influence architecture and standards
    • Comfortable working in complex, high‑visibility initiatives
    • Self‑directed with strong ownership mentality
    Why Join Kinder Morgan

    Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.

    Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.

    For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at www.kindermorgan.com.

#J-18808-Ljbffr

What Kinder Morgan employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Kinder Morgan logo

About Kinder Morgan

Sourced by ZipRecruiter

Kinder Morgan is moving the fuels of today for the energy of the future. From the natural gas that heats your home to the gasoline that fuels your vehicle, our pipeline and terminal assets provide the necessary infrastructure to meet today's growing global energy demand and play a key role in the low-carbon energy transition of the future.

Industry

Oil and gas extraction

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1997

Social media

FacebookTwitter

View All Kinder Morgan Jobs

Apply