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Voice Operator Jobs in Florida (NOW HIRING)

Govcio LLC

Voice and Video Engineer

Doral, FL · On-site

$108K - $124K/yr

GovCIO is currently hiring for a Voice and Video Engineer to support complex voice and video ... Establishes and maintains smooth operation of computer systems (to include operating systems ...

Govcio LLC

Voice and Video Engineer

Doral, FL · On-site

$108K - $124K/yr

GovCIO is currently hiring for a Voice and Video Engineer to support complex voice and video ... Establishes and maintains smooth operation of computer systems (to include operating systems ...

Govcio LLC

Voice and Video Engineer

Doral, FL · On-site

$108K - $124K/yr

GovCIO is currently hiring for a Voice and Video Engineer to support complex voice and video ... include operating systems, software and hardware) in networked or stand-alone configurations ...

APG Electric

Voice Data Technician

Clearwater, FL · On-site

... operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and ... Voice Data Technician Position Summary: The Voice Data (V/D) Technician is responsible for ...

APG Electric

Voice Data Technician

Clearwater, FL

... operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and ... Voice Data Technician Position Summary: The Voice Data (V/D) Technician is responsible for ...

ONE LOUDER LLC

Piano & Voice Music Teacher

Eustis, FL · On-site

$16 - $20/hr

... Piano & Voice Music Teacher for lessons. Potential days are Monday - Thursday & Saturday. The ... This Bach to Rock is locally owned and operated by One Louder LLC. Compensation: $16.00 - $20.00 ...

APG Electric

Voice Data Helper

Clearwater, FL · On-site

$15.75 - $20/hr

... operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and ... The for a Voice Data helper includes the following tasks: * Supporting Voice Data Technicians in ...

APG Electric

Voice Data Helper

Clearwater, FL · On-site

$15.75 - $20/hr

... operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and ... The for a Voice Data helper includes the following tasks: * Supporting Voice Data Technicians in ...

Vacatia

PBX Operator (Guest Services)

Weston, FL · On-site

$16/hr

Do you enjoy being the voice that connects people and keeps operations running smoothly? If so, we'd love to meet you! We're currently seeking a PBX Operator to join our resort team. In this role ...

Vacatia

PBX Operator (Guest Services)

Weston, FL

$16/hr

Do you enjoy being the voice that connects people and keeps operations running smoothly? If so, wed love to meet you! Were currently seeking a PBX Operator to join our resort team. In this role ...

Elite Staffing

Production Operator

Jacksonville, FL · On-site

$15.50 - $18.75/hr

... voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of ...

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All JobsVoice Operator JobsVoice Operator Jobs in Florida

Voice Operator information

See Florida salary details

$7

$21

$49

How much do voice operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for voice operator in Florida is $21.36, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $25.47 per hour, depending on experience, location, and employer.

What is a voice operator?

Voice operators are professionals who manage and direct telephone communications, often in call centers or communication hubs. Their main responsibilities include answering incoming calls, routing calls to the appropriate departments, providing information, and sometimes handling emergency or sensitive communications. They may also assist with customer service, technical support, or dispatching services. Voice operators must have excellent communication skills, a clear speaking voice, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a voice operator, and why are they important?

To thrive as a Voice Operator, you need excellent verbal communication skills, clear diction, and familiarity with telecommunications protocols, often supported by a high school diploma or equivalent. Proficiency with telephone switchboards, VoIP systems, and call management software is typically required. Strong listening abilities, patience, and customer service orientation are standout soft skills in this role. These skills ensure efficient call handling, accurate message delivery, and positive experiences for callers in fast-paced environments.

What are some common challenges voice operators face and how can they overcome them?

Voice Operators often encounter challenges such as managing high call volumes, accurately capturing information during fast-paced conversations, and handling difficult or distressed callers. To overcome these, it's important to develop strong multitasking and active listening skills, as well as to remain calm under pressure. Many organizations provide ongoing training and support to help Voice Operators improve their communication techniques and stress management abilities, ensuring a positive and productive work environment.

What is the difference between Voice Operator vs Customer Service Representative?

AspectVoice OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training on communication systemsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, communication hubs, emergency servicesRetail, call centers, corporate offices
Employer & Industry UsageTelecommunications, emergency services, securityRetail, finance, healthcare, tech
Common Search & ComparisonOften compared for communication roles involving direct call handlingCustomer interaction and support roles

While both roles involve communication via phone, a Voice Operator primarily manages incoming and outgoing calls within communication systems, often in emergency or technical environments. A Customer Service Representative focuses on assisting customers, resolving issues, and providing support across various industries. Understanding these differences helps job seekers find roles that match their skills and career goals.

What are popular job titles related to Voice Operator jobs in Florida?

For Voice Operator jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Voice Operator jobs in Florida look for?

The top searched job categories for Voice Operator jobs in Florida are:

Voice Operator jobs near you
Infographic showing various Voice Operator job openings in Florida as of August 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,426 per year, or $21.4 per hour.

Voice and Video Engineer

Govcio LLC

Doral, FL • On-site

$108K - $124K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

109th of 224 rated it services

Job description

Overview:

GovCIO is currently hiring for a Voice and Video Engineer to support complex voice and video cmomunications for SOUTHCOM. This position will be located in Doral, FL and will be an onsite position.

Responsibilities:

Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. Day to day activities include, but are not limited to: 

  • Designs, implements, and maintains complex voice and video communication solutions, ensuring seamless and effective organizational communication.
  • Possesses in-depth knowledge of VoIP, video conferencing, unified communications platforms, and network infrastructure.
  • Provides technical leadership, develops communication strategies, and integrates voice and video solutions into the overall communications environment.
  • Designs and engineers scalable, reliable, and secure voice and video solutions to meet business requirements, and develops architectural diagrams and technical specifications.
  • Evaluates and recommends new technologies, leads implementation and deployment of new systems, and collaborates with other IT staff for seamless integration.
  • Monitors system performance, analyzes usage, implements security measures, and provides expert technical support.
  • Develops knowledge base articles, conducts root cause analysis for incidents, takes direction from the DoDIN Operations Lead, and provides guidance to subordinate team members.
Qualifications:

High School with 10+ years (or commensurate experience)

  • BA/BS in Computer Science, Information Technology, Business Administration with 8 years or experience; or 12 years of experience without a degree. 
  • 5 years of the total experience must be relevant voice and video engineering experience. 
  • Expertise in configuring and troubleshooting various voice and video equipment, including IP phones, video conferencing endpoints, gateways, and call control systems.
  • Strong understanding of network infrastructure, including LAN/WAN, QoS, and security protocols.
  • In-depth knowledge of voice and video communication technologies, protocols, and standards (e.g., VoIP, SIP, H.323, WebRTC). Extensive experience with VoIP systems, video conferencing platforms, and unified communications solutions
  • 8570 IASAE certification Level II


Required Skills and Experience

  • Clearance Required: TS/SCI


Preferred Skills and Experience:

  • Master’s degree in Computer Science, Telecommunications, or a related field.
  • Knowledge of emerging voice and video technologies (e.g., cloud-based solutions, AI-powered video analytics). Experience with network automation and orchestration for voice and video systems.
  • Cisco Certified Network Professional (CCNP), Collaboration Avaya Certified Expert (ACE), Unified Communications, Microsoft Certified Teams Administrator‒Associate.
  • Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
  • Working knowledge of technologies such as Land Mobile Radio, Satcom, Cabling and site surveys, inside and outside Plant and Point to Point.
Posted Salary Range: USD $108,500.00 - USD $124,000.00 /Yr.

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